“I have to booked a 5 day's long stay parking because my flight was cancelled about the storm and bad weather.
After my first booking i try to contact with someone i send a email's i tried to call and leave a voicemail message without any response... So i pay twice for 1 day difference.. yes i try to contact with airport and separate company for parking aswell..”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Booking in advance etc was very straightforward and easy to do with clear instructions on how to get to your chosen parking area. On trying to exit the car park after returning to Edinburgh, I put the ticket in the machine and it advised that I had to pay £170 despite having pre paid many weeks ago. The person on the intercom resolved the issue straight away and I was on my way but it was still a shock to be asked for that sort of money having already paid well in advance.”
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“i have used the parking at the airport for some time know and the last three times.
i get to the gate to go out and always asks me to pay. THen i have to wait till its sorted out at your end”
“Long term parking is in a walkable distance. However, it is quite annoying when the barriers do not recognise my number plate and I am presented with a £120 charge and am delayed leaving the parking area until it is resolved (just what you want after a day of planes/trains/automobiles and an hour+ drive home ahead of you).”
“Everything was fine until I tried to get out and the machine kept telling me my ticket was in upside down . No matter how I turned it , it told me the same . Eventually someone answered when I pressed the help button .
The usual problem I have with this service is they try to charge me extra as I leave . This has happened 3 times .
The only reason to use it is because it is close”
“I had a couple of issues. It was difficult to find the car park (I felt signage around the airport was poor, it was dark and hard to read the signs). It wasn’t clear the instructions whether I had to enter the code I had into a machine to get out (machines turned out to be to pay for trolleys). When I did exit the car park and inserted my ticket the machine didn’t recognise my number plate and tried to charge me £150. Luckily the staff at the airport car parks were very helpful.”
“Again despite having pre booked the exit barrier failed to lift and asked me to pay £320. Pressed the buzzer and the member of staff resolved it. This has happened 3 times in a row”
“Due to the severe storm my flight was delayed 17 hours and I decided to not travel as arriving at 3am at my destination was not tenable. Jet2.com are refunding my flight.
I did not use the car park and would like a refund. But your systems will not allow me to even discuss this. In cases where Government advice says do not travel a refund for services not used is surely a reasonable request?”
“Had to extend my booking and was charged an extra £90.00, but on exiting the car park I was charged a further £7.00 which I was never made aware of, enquiry sent to FastPark, awaiting reply.”
“Return from holiday was problematic with most cars not being available for collection when we arrived at the ticket office. Understandably this was due to the extreme weather the day before, however there was no communication from staff who seemed to want to retire to the office at every opportunity and only 2 minivans capable of taking three / four people at a time to different parts of the airport. This meant a wait of over 30mins, not what I paid for!”
“Using Edinburgh Airport parking is very expensive, and on top of this the use of a luggage trolley in all parts of the carpark has been changed to a pay service (the new trolleys are also smaller and can't hold ski gear properly unlike the old type with the V shaped part at the end) Very frustrating and another negative experience when using Edinburgh Airport. If you're not rushed better to use off site parking and the shuttle bus to the door. Much cheaper and very convenient.”
“Checking in process was easy no problems but the return and check out procedure was far from smooth. Waiting 20mins for our keys to be found. There were many others in the same situation, waiting about. My daughter’s keys were in the box but ours weren’t and we checked in the same time.”
“Flight delay of 24 hrs due to storm. Was charged £25 to get keys and a further £7 to get out at barrier. Edinburgh airport were unable to handle incoming aircraft. To charge people for being unable to collect their cars is a disgrace.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
