“The staff were very nice and friendly. But when we arrived at the check in there was an IT issue which meant we couldn’t access the system. This affected all customers trying to check in. I felt really sorry for the one guy on duty who told us just to keep trying. We got in eventually, but it added a delay to our check in.”
“The actual parking experience was just about satisfactory. However the it was spoilt by having to wander around the car parks due to the lack of signage inside the terminal directing passengers to the 'Fastpark' key pickup point.”
“Have used terminal multi storey on numerous with no problems on this occasion got home early morning disappointed to see in the morning when I got up that my car was covered in a thick layer of of dust and when I washed my Mercedes I noticed that the new Mercedes inserts on my wheels had been removed and old ones had inserted
Really disappointing considering the cost for parking there.”
“The parking is a bit more annoying since there is the one way system in place. My experience is that it takes now longer to find parking.
Also to pay now for the luggage trollies isn’t a great development.
But the prices are ok I suppose.”
“Having pre booked I was beginning to think there were not any spaces. Eventually found a space in what can only be described as an overflow area towards the exit . Shouldn’t need to stress about finding a space having booked in advance.”
“Easy to book, however not to easy to find a space on arrival to long term car park. Some vehicles were parked in areas not designated for parking and we there were quite a few cars circling around car park looking for spaces. Because of this I would not book the long term car park again as it was not a good experience. I have booked other car parks on site before with no issues. Walk from car park to terminal is fine but just bear in mind that there is no cover if it is a rainy day so you may need jacket/umbrella.”
“Everything was great going out but when we arrived back at 2.30am with our grandson and our son and girlfriend it was pouring g and all we wanted was to get the car . We picked the keys up and was told we were parked in B37 but when we got there it was not our car . We had to walk up and down to try and find our car . My grandson who is 1 year old was soaking wet in his buggy and needed to get home . We eventually found the car in D37 and not B37 which was on our ticket . Was disappointed and not sure if we would do it again”
“On returning to Edinburgh Airport parking after a very long flight, I was unable to leave the car park as the barrier didn't respond to cars approaching it. There were two cars in front of me and, after a considerable wait in the early hours of 29/05/25, with no sign of the issue being resolved,I had to leave the car park by negotiating the barrier. This was extremely disappointing and frustrating.”
“The parking was really good. Quite easy and quick. But my flight was delayed and I had to pay an extra £25 because of this. Which was a bit of a pain and then as you leave the area where you collect your car you have to take a ticket at the barrier and insert into another barrier to exit the area completely and I had to pay another £7 at that barrier. Which I don’t understand.”
“Camera apparently did not recognise number plate on the way in. When I returned and entered my ticket I was asked for £180. Eventually managed to contact someone on the intercom and got it sorted.”
“Murder trying to get out the car park - three exits from different area leading to the roundabout created a bottleneck and we were sat for 20 mins not moving. Apart from that everything fine.”
“30 min wait for courtesy bus upon arrival, long long traffic jam to get out of the car park and onto the exit road, mostly the poorly run airport infrastructure, but either way you are the one stuck trying to escape the place. I won't book again.”
“ANPR did not work on driving into the car park in the early hours of the morning. On exit, was quoted £175 !!! I had to speak with assistance to get this sorted, but the process was worrying. Eventually it was sorted, but the process left me unhappy.”
“2nd time using and not the best experience. Key not in locker and long queues, however, car outside parked. Would still use again and hope this was just a one off”
“Not for the first time the exit machine was looking for £250 approx - I did have a booking for my current merc car - probably look in for my pervious car (3 years ago). The attendant dealt with that but can you make sure the system does recognise my reg VK55 MAS (which I updated previously) thx”
“Thankfully we were not affected by the delays, however most of the people arriving to pick up their keys were told they had been really busy and had not managed to bring the cars back to the airport for collection. People were stood around at 3am and being told it would be another hour before they could get their cars, really not acceptable. It took ages for the staff to tell anyone what was going on, as they were standing through the back trying to avoid the angry customers. The only way to describe it would be a complete shambles.”
“Used Fastpark for the first time. Arrival process was great. Staff friendly and helpful. Process nice and easy.
Return not so much - flight arrived on schedule scanned ticket but car wasn’t ready (lots of cars weren’t ready). Had to find very harassed and stressed guy who was dealing with many frustrated returning drivers. And wait for car and keys. Will try Fastpark again though because the arrival experience was great.”
