“Poor quality and unsafe pedestrian routes. Lack of signage, poor lighting and route not well defined. Means pedestrians struggle to navigate and drivers less aware of people. I was very nearly run over by a car while walking to the terminal.”
“Being elderly I find the Multi-storey parking a lot easier when going on holiday. It’s not cheap but it’s undercover, secure, and convenient. My only objection is getting a parking space. For the last two visits I have had great difficulty, and concerned I wasn’t going to get in and have to go elsewhere. This is very stressful when you are an old man and catching a flight.”
“Poor signage for directions to get to the multi storey car park.
Car was covered in thick dust on return.
Lots of litter lying around and looking filthy.
Motorway and driveway to the airport filthy with litter everywhere.”
“Sir,
My only adverse comment relates to poor signage in the Terminal Car Park. I booked my car into the multi-story car park but couldn't find my way into it from the access area. Similarly, exiting the car park on my return to Edinburgh I followed signs for an exit only to find. I should have used a different one. I needed to communicate with staff In order to avoid a £320 excess fee!!
Not the best if starts to or return from a holiday.
Kind regards.
James Donaldson”
“Had to extend our parking and was told it would be an extra £15 which was fine, however when we got to the barrier on the way out it asked for a further £7. Not happy”
“The multi car park was very easy to access and plenty of spaces although a bit tight for bigger cars. Unfortunately we had luggage to drop of so had to go downstairs to check bags in and couldn’t use the fast track security, this was not informed to us before booking. Also on return thought we just go up to level 1 in airport and walk across bridge into car park, but you have to exit airport and walk 5 mins to entrance for car park”
“Despite booking in advance on gate I had to call operators to acknowledge my booking otherwise since my registration was not automatically recognised. There was a big queue to exit so I assume most cars had same issue.
Please sort it out.”
“Directions to multi-storey could be better.
The transit from Arrivals to multi storey isn't great.
Suggest a Car Valeting service i.e. thorough wash/clean/polish at sensible charge would be a positive move.”
“Parking and location were great. Plenty of spaces and well laid out. I followed the guidance received at booking but unfortunately the ticket had not linked to my booking and at the exit gate it asked for outstanding payment of £220. This was a shock but quickly resolved when I buzzed for assistance.”
“Paid online for a park under 30 minutes - this let me drop off my son on his first trip on his own.
Returned to find that it would have been cheaper just to pay without prebooking”
“I use this car park a lot (multiple times a year), and the process for booking is very simple. Typically the price is reasonable (as in, cheaper than a taxi), provided you book well in advance.
However, I can only rate three stars because the volume of parking outside of designated parking spaces has gotten absolutely out of control. It makes navigating the car park downright dangerous when there are cars parked on double yellows on both sides of the road, not to mention cars shoehorned into any available space, even when it's clearly not a parking spot. Drivers are at high risk of accidents or near misses just navigating to find a space. The car park management needs to get a grip on this and start penalising drivers who do this.”
“I was presented with a £150 request on trying to depart. The machine did not recognise my vehicle or booking. I called the intercom system and the guy let me out. Not a good experience at all so back to SecureAirParks for me.”
“I booked FastPark BUT missed the poorly signed slip road to the entrance and had to go through the drop off / pick up area and then pay £6 to get out!
The entrance to FastPark really needs to be be signposted more clearly and well in advance of its slip road.
FastPark has also vastly increased its prices since last year - FAR MORE than an inflation increase.”
“Love using this car park, however this time our driver seat was altered drastically as if it had been played with altering lumber/back rest/height etc making for a very uncomfortable drive home (2.5 hrs) trying to get it right.”
“Do not follow Apple Maps for this as it took me through the drop off area and I had to pay £6 for passing through. Just follow signs on road. I paid online for mid stay parking, you collect ticket when entering and put same one leaving. However my ticket said I owed £103.. but just called for assistance and they let me pass through.”
