Hi there,
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Location of the car park was perfect, and was easy to find a space and get the shuttle to and from the terminal. However on our exit we could not get through the barrier, and the machine was saying we needed to pay £150 extra upon our original booking price. Had to wait 10 minutes for someone to rectify this. The machine had not originally picked up our reg number. Was sorted in the end.”
“The fast park service is no-where as good as the valet parking which used to be available.
The surface is very poor which causes issues with wheeled suitcase.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We booked Fast park. We have not used Edinburgh airport before.We had great difficulty locating Fast Park on our return. There were four of us, we aren’t daft and none of us saw directional signs, either on emerging from customs, or there after. It was not Fast Park at all. Luckily it wasn’t raining. Not impressed.”
“Finding the car park and a space was fine, we were waiting at bus stop 2 with 6 other people. A minibus came and the driver said there was only 1 space. So he had to go drop them off and come back. With a 10 minute journey to the airport (as stated on the website) that would mean 30 minutes until we got to the airport. We asked if there was another bus and he said the other driver was on his break.
Why would the bigger buses (which we could see parked) not be used?
I asked how long it would be to walk, and the driver said 10 minutes.
We walked. (It wasn’t 10 minutes)
Coming back was much better. Bus was there and it was the bigger bus, so no issues.”
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review.
I'm sorry to hear that you had issues at our exit barriers however I'm pleased that our team were able to assist you at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
It’s great to hear when our customers have a great experience. Thank you for taking the time to let us know!
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Stayed for 4 days which at £100 seemed expensive. Finding the multi-story in the dark was quite difficult while in flow of traffic and ended up having to go through drop off zone and pay £5 for the pleasure.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Getting there was fine and finding a place to park not to bad.
On return the machine once it took my ticket, advised I owed £180 for parking. We tried several times inserting ticket, but the came up the same.
The bus parked behind us can and helped, we then spoke to some on the phone system who made some checks. Then said he could see this was already paid at booking we the car park and let us through.
This was very distressing and needs to be looked at to save others the distress I found it caused me.”
“We always used the multi story car park at Edinburgh Airport. We find it convenient, easy to book, & well priced.
However this time the price was £100 more than usual (despite all the discounts applied) & we have no idea why. We have contacted the customer service through their online form to see if it was an error, so far the response just appears to be a generic one, & no evidence of this case being looked at individually.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Easy to find and use. Convenient for terminal. On return however our car had the radio channel changed, air con turned off and heading up to 26° driver seat height raised, back reclined and the steering wheel reach and height adjusted. Not necessary for a total of 3 miles. I would understand if it was only the seat slid back or forward. Not the other adjustments. I might use again for the price and convenience but this has put me off.”
Thank you for your review,
I'm pleased to hear that you were happy with the convenience of FastPark.
We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors, temperature settings and drivers seat, therefore please accept our apologies if this has not been the case.
Please note the driver(s) of your vehicle have been informed and reminded that no settings should be touched in future.
Kind regards,
Customer Support Team
“Everything was great until I cane to leave the car park and the gate machine said I owed £255.00.
It took quite a few minutes for someone to answered the telephone button on the machine.
Not great In yours 80s having been up since 05.00 travelling”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
