“Car park is ok but I don’t think I would use it if you have a bigger car as the exit is extremely tight. My advice to the car park operator would be to review the exit as I’m sure there will have been a few cars leaving it with a scratch on them”
“We found it confusing trying to access the multi storey and when directed to the wrong barrier we saw something fly over the car bonnet but didn't realise it was the ticket. As we had prebooked a week stay we couldn't get through the proper barrier and had to contact help. He let us through but said we would need the ticket on return. My husband returned to the first barrier and eventually found our ticket among a pile scattered across the ground. On our return when we put the ticket in it said we needed to pay hundreds of pounds. However on contacting help we got out. All very frustrating.”
“I had prebooked and when I turned up was no automatic ticket issued and when I left they wanted £265, I was told i had over stayed by 2 days which wasn't true but was let off with it eventually.”
“Quick drop off and assistance provided with collecting our car. However no explanation was given about the two cars which had been on fire three spaces away from ours, whether it had happened while our car was parked there, and no assurance about whether there was any damage to our car.”
“After arriving at 1:50 am there were two gentleman on the bus one of who was not the driver refused to open the centre door on the bus stating that it only confuses people then proceeded to stand and chat with the driver thus forcing people to squeeze past him with their luggage he offered no assistance to anyone including people who could not lift their cases into or out of the racks he may have only been there socialising with the driver but in the end he was a hindrance to people who at that time in the morning had already had an exhausting day”
“To far to walk with 2 cases plenty spaces at the end of the car park.....yeah that's all that was available for me.....NEVER again will I park in the long stay car park”
“The parking procedure, location and staff are all very good. I am, however, dismayed at arriving back from my 5 hour flight which was delayed only to have to pay extra at the final exit point at 0330am. After a scrambled hunt for my credit card at the exit gate, I paid it but had no explanation why, no one to ask and no prior notification. Very disappointed, I expected better from Edinburgh Airport Parking.”
“Utilise mid or long stay on a regular basis.
On this occasion using long stay. Car park was well filled with several cars parked in alleyways due to space availability.
Ticket machine challenges are an ongoing problem with no ticket popping out on entry which then results in phone call to attendant on exit as even with pre booking a demand for payment comes up. Ok if exit is day time but if it 00.00-01.00 a wait for attendant may be challenging. Ongoing occasional challenge at both carparks utilised.”
“The parking solution itself is actualy great and I'd give it 5 out of 5 but the drivers/attendants seem to think it either a laugh and or ok to completely mess with your car set up. Seat position, temperature / AC etc. This really puts me off this option.
Could really do with a trolly pick up / drop point at the furthest away end of the car park.”
“Hi booked for only an hour and I got charged for a full day, it should be clearer that you can't only book for one day, so I shouldn't be able put times for one hour and on the same day.”
“The parking itself is fine. But on multiple occasions the exit barrier has forgotten that I’ve pre-paid, so I have to call the attendant and ask to be released. There seems to be an ongoing glitch in the system.”
“Hello, everything was all good with my car, but I was paid already online and when i took my car the machine charged me another tax £55 which is not good. I am disapointed of that. My ticked was from 14/05 till 19/05 till 4 am o'clock. Could you check please and give answear. Thanks Car plate is SE66MYV”
