“No problem with arrival/leaving or parking.
Bus to & from car park very good & easy.
Unfortunately, because very busy, we were parked as far away from were the bus dropped us as you can get.
It was extremely difficult to get to car,no cross paths, smallish gaps between cars & being parked on large gravel made it difficult.”
“Worked perfectly and very convenient. Only criticism is cost….my friend paid £60 for the exact same time period whereas I paid £139. This was due to timings - friend booked several months in advance but I was around 7 weeks before….i think such an increase in price is shocking.”
“The parking itself was straightforward and the car parks are well maintained. When we drove to leave a bill of £340 came up even though we had pre paid. After speaking to an operator, they raised the barrier but we still do not know why it asked us to pay that sum when we left. It was quite stressful and it was in the small hours of the morning.
It is not clear on the website whether you should take a ticket when you enter if already prepaid, as the barrier raised for us. We took a ticket anyway. Please make it clear to customers whether they should take a ticket or not, and please explain and apologise to customers when mistakes are made.”
“Strangely, having booked in advance, the barrier check didn't recognise my car going in or on the way out, necessitating pressing the call button to get assistance. Staff very helpful though and got through barriers after a few seconds.”
“Perfect service. Parking easy to find with coloured signs (although we found the name ‘Plane Parking’ confusing - we thought it was a general term rather than the carpark name but realised once we saw the signs). Shuttle arrived within minutes in both directions. Will use again :)”
