“Parking was easy to pull up and drop car off. We had pre paid online, we had also paid for car to be charged which was great as we had a 3 hour drive home.
Staff were very friendly and helpful
My main gripe was at the end of our stay we had to pay a further £10 at the barriers to get out of the car park. This was quite frustrating since we had already pre paid and this seemed to be an extra charge.”
“Issue on exit, even though had pre paid online. Didn’t recognise vehicle reg and the carpark tried to charge me £340 to exit. Top marks to the attendant however who located my original booking, and let us out.”
“Parking secure and easy access to departure and special assistance which we had booked. Downside was no luggage trolleys to be found on the upper parking levels which was inconvenient”
“Entry and exit raised some issues as the barrier did not recognise the vehicle reg no and on both occasions I had to press the help button. The staff at the end of the help button were very good and checked my booking and let me through the barriers.”
“The FastTrack overbridge at the Multi-Storey car park is unusable for many, despite being sold as a premium convenience, because Edinburgh Airport locks the access outside of 4:00 AM – 7:00 PM. Passengers with early morning departures or late-night arrivals are paying a premium for a service that is unavailable, resulting in a poor customer experience.”
“Parking excellent, but unfortunatly the exit barrier wouldnt lift & demanded a £10 payment. Had to buzz the guard to let us out. Have used this parking 3 times & twice this has happened. Very poor.”
“Absolutely easy parking found a space near the entrance to airport arrived back and drove straight up to the gate which opens by your registration number and off we went couldn’t be easier.”
“Always have to drive to upper levels to find and space and there are never any luggage trolleys so have to go all the way down to get a trolley and come back up to get luggage.
Have trolleys bays around all levels to provide a half decent service to your customers”
