“Badly laid out car park even although I’d prepaid for parking virtually it was impossible to find a free space. Had it not been for another customer pointing me to where they’d seen a space after I’d been driving around and around I might still be looking for a space”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Disappointed with fast park. Had to cancel my long stay parking. Wife got appointment to go into hospital cancelled holiday. Cancelled parking about 3wks before holiday. You advertise money back. If you cancelled 24hours before holiday. I cancelled 3wks before holiday I got nothing”
Thank you for your review,
I can confirm that this booking was not cancelled or attempted to be cancelled therefore you have not received a refund as this booking is still active.
Kind regards,
Customer Support Team
“I’m very pleased with the staff who greeted us at the entrance and who helped us at the check in desk.
However I’m disappointed by the state u found my car in. My aircon was all the way up, the volume was almost at the max and my radio station had been changed. Why is this? For a 30 second trip to park the car what’s the need in changing the radio station?”
Thank you or your review,
I'm pleased to hear that you were happy with the staff assisting you at the kiosk check-in desk.
We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors or drivers seat, therefore please accept our apologies if this has not been the case.
Please note the driver(s) of your vehicle have been informed and reminded that no settings should be touched in future.
Kind regards,
Customer Support Team
“booked in advance and when i went to leave car park machine at barrier where you put your ticket in to leave wanted to charge me £100. when I clicked the intercom button to talk with someone this took a while to get an answer and a que had formed. This could cause someone to pay this just to not cause a disruption out of panic and try and fight it later.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
Our car parking team make take a few minutes to answer the intercom, if they are speaking with another customer, but will always answer the call as soon as possible.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you were happy with the drop-off process.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“The bus at the carpark…..drove past us even though we put our hand out and then we had to wait for 20 minutes in freezing cold for another one. It would of taken him 2 minutes to stop and let us on.”
Thank you for your review,
The Plane Parking shuttle bus is permitted to stop at the designated bus stops in the car park. On this occasion it may have bee that the bus was at capacity therefore the bus would not have stopped.
Kind regards,
Customer Support Team
“Returned to find my car had been damaged in the (plane parking car park) because a Ford ranger with tow bar had park and hit my car bonet with his tail gate. Spaces could do with being bigger to accommodate long vehicles with out them having to cross in to the space behind or in-front. The busses they use for transfer do not have enough luggage racks
Which means you have to carry luggage to a seat or the floor next to a seat so you are not blocking other customers entry or exit”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“On arrival to booth guy directing us as though to reverse so started to so pulled forward te then said press button he could off just said. Then on departing car park had to pay a further £6.00. When it was all paid in advance.”
Thank you for your review.
I am sorry to hear that you were charged £6 upon exiting the car park and this should not have happened, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“When working it's fine. But was charge short stay of £550 when barrier wont lift. Prepay £69.99. Won't accept bank statement as a receipt. Flight details and hotel reservations. When we said we didn't have actual barrier receipt. Beware.”
Thank you for your review.
If you required a receipt you could fill out our feedback form on the Edinburgh Airport website and we may be able to provide you with one.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Not enough disabled bays. There is also a lack of spaces overall. It would be much better if you were assigned a space on entry. There were a lot of poorly parked vehicles. Confusing layout of car park also.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“I parked at Glasgow and had issues exiting a couple of months ago. I went to Edinburgh long stay and paid in advance collected a ticket and again on exit I have to contact the office on the intercom to get released from the car park. I you are going to have a number plate recoginsion system in place. GET IT WORKING!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I prepaid for parking up till 22:00. I picked up my car and went to exit. The barrier remained down and the screen said I was due to pay £100. I spoke to the office and without explaining why I was told I had to pay £100, the barrier was raised. Good result for me but how much is made from unsuspecting foreigners who don’t speak English or who don’t understand and just pay up?”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Tried to charge me £180 on leaving the mid stay facility on Monday 19th. I had paid in advance for 4 day stay and was well within myt time limits for arrival and departure. Upon requesting assistance via the ticket machine, the gentleman was helpful and checked the details (i think) and let me out without charge..... How many other people havent queried the charge and just paid it!!!!!!!!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The 10 minute walk (potentially in poor weather, considering that the airport is in Scotland) and no shuttle bus, really detracts from the experience of using the airport's long stay parking. I don't know how people with mobility issues manage.”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Entrance into car park was unclear and required directions from police officer.
When leaving, ticket machine tried to charge me £145 despite having a pre-booking. This took 3 calls to try and sort out, lasting nearly 30 minutes.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The signposts confusing and ended up paying a drop off fee to enter the right car park. The multiple ticket barriers are annoying as is having to use ticket to exit. It caused the most stress on my journey!”
Hi there,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
If you haven't already, please reach out to us regarding the fee you paid, using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
