“The directions were clear but when I arrived even though I prepaid there was no option but to take a ticket. Then I got stuck in the lot on the way out. Not really a fan of that.”
Thank you for your review,
Every customer that enters the car park receives a ticket. I'm sorry to hear that you had issues when leaving the car park however I'm please that our team were able to assist you.
Kind regards,
Customer Support Team
“Entered the card to leave the car park, and the screen said I owed £175. Buzzed for support, and after confirming my car reg, name etc the operator opened the barrier. I’m not clear if it was a technical issue, or something I did wrong, but wasn’t the smooth exit I would be looking for.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Tried to charge me £150 on exit for pre-booked parking. Second time this has happened. Not very helpful when there is a queue of cars behind waiting to exit.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Hi, I am disappointed that Motorbikes are charged full price for parking at the airport. Surely an area can be assigned that can be used that will reduce the space taken up by using a full car space? Then either charge accordingly (smaller fee) or make it free. Also the automation doesn’t work as there are only front facing registration cameras.”
“Usually a great service but couldn’t get out of the car park as there was a problem with my booking and the intercom was ‘busy’ for 20 minutes so ended up paying twice just to get out!”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The roads in the 'Plane Parking' are tarmac but all the parking bays are chips/stones/chuckies which cars have dragged all over the 'safe walking' routes in the car-park, meaning you have to walk on the roads in the car=park which isnt the safest
Unlike NCP Scotpark & Premair at the airport.....there is no bus stop by the car-park exit, meaning a bit of a walk from the nearest stop.”
Hi there,
Thank you for your review.
We have raised your feedback about the stone chips with the relevant team who will look into this further.
There are two bus stops within Plane Parking one on each side the car park.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Drainage is really poor and there are deep puddles in many places after even light rain. Some puddles are inches deep where cars are parked guaranteeing wet feet. Worse, the landscape architect appears to have designed low points in the gap between mid stay and long stay with no gully thus allowing water to pool in an area folk cannot simply walk round. Everything else is good and fine but this is such a basic failing that it destroys all the other good work that has taken place to improve the car park.”
Hi there,
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“I paid in advance but on inserting the parking card into the exit machine it told me that i was due to pay £170. While this was quickly sorted out by the staff member it is clear that there is something badly wrong with the system”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Same as always pre booked charged on exit. Every time without fail I can’t exit the carpark. I go through the entire process of pressing button getting help. It’s a pain”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The first time we booked in with fast parking, our number plate was not recognised and we had to phone up to be let in. Fortunately, the response was fast and positive. On the second occasion we got in OK but when we left our ticket was deemed to produce a fine of over £300 ! Again, we phoned up, explained our situation and the barrier was lifted without any explanation at all. This was not very good considering we had paid more than £90 for a one week stay.”
Thank you for your review.
It sounds as that our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Plane parking area was not great. area was a construction site and there was no obvious way in. the green entry area was all blocked off and the ticket machine not working.”
“Arrived Monday 22nd july 4am signs up saying no buses to terminal had to walk with 2 cases and 2 bags for about 12 mins same on return no buses to take us back disappointed as this was part of the cost when using this car park also when leaving the car park said I owed £285 although I had pre paid before arriving this was resolved in minutes to be fair”
Thank you for your review,
I can confirm that Plane Parking operates a shuttle bus however it sounds like you have entered the wrong car park which would also explain the charge you were met with when exiting the car park.
Kind regards,
Customer Support Team
“The parking location and convenient access are excellent, but there are some drawbacks. The parking spaces are quite narrow, and I frequently found scratches or, on one occasion, a dent on my car. Probably the damage is caused by people handling their luggage through tiny spaces between the cars. Unfortunately, the parking does not take responsibility for any damages, and the staff have been rather unhelpful as well.”
“Parking is close to the airport but if you take a wrong turn on the way in you get funnelled into the drop off and charged £5 for 10 seconds of being in the same building you’ve already paid to get in to!”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I was travelling on Friday 19 July 2024 , the day of the worldwide IT fiasco, to go on holiday.
I parked my car at 06.00. My flight was scheduled for 08.10 but was delayed and delayed until finally cancelled at 14.00.
When I got home I contacted Edinburgh Airport Parking as I had paid approx £165 for 10 days parking but only used about 8 hours.
I had hoped for a partial refund. I’ve been offered more parking as long as I book it by 30 September. That may not be possible.
This was not Edinburgh Airport Parkings fault and their terms and conditions do not allow for a refund if the booking is cancelled at such a late stage.
However, the cancellation was not my fault either and it was due to very unusual circumstances. I think a more customer friendly solution could have been achieved”
Thank you for your review,
Although we were not able to provide a refund I can see that you received a voucher for the cost of your parking to use for your future travels.
Kind regards,
Customer Support Team
“I would have scored higher as this is the 2nd time I have used the FastPark facility and it is really good. My issue is when I returned at the end of my trip, I had to pay an additional £6 to exit the car park.
Arrived and dropped off my car and keys no problem at all, staff were really helpful.
Returned from my trip, my car was waiting where it said it would be, went to leave the car park, pulled up to the barrier and had to take a ticket, followed signs to the exit and another barrier. Inserted ticket I had just received at first barrier and only option I had to get through was to pay £6. No intercom button to explain my case, I had to pay or I wasn't getting out and a queue of traffic was building up behind me - 2 minutes in total from barrier to barrier - £6 it cost.
As previoulsy mentioned, I used the FastPark last year and wasn't charged this fee to exit.
Poor show from Edinburgh Airport Parking after spending £100 to leave my car there initially.”
Hi there,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“It was difficult to locate… using an exact postcode to direct users to the lot is way better than text description of what road to follow, what round about exit and all.”
Hi there,
Thank you for your review.
I'm sorry to hear you didn't find the directions provided to be helpful. We do not provide postcodes for our car parks as directions are not always accurate when entered into Sat Navs however you can also find maps of our car parks on our website.
Kind regards,
Customer Support Team
