Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Prepaid parking. Asked to pay £140 on exit. Caused a little stress as not a frequent flyer. Had to call for assistance before having to answer questions then the gate just opening without another word from the assistant.”
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I struggled to follow the written instructions in my confirmation email for the car park location. It was a very early morning in late September, it was my first time flying from Edinburgh airport, so am not familiar with it at all. It would have been much easier to provide either a postcode for my sat nav or say follow the signs for the relevant car park on entering the airport grounds. It was impossible to read the email instructions at 5am on a dark and wet Autumn morning, it was definitely the most stressful part of my journey that day.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“I spent thirty minutes trying to find a space even though we were pre booked, many cars were parked illegally because of the lack of spaces in the long term car park.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“On returning to our car we found your driver had changed all our radio settings for what reason I have no idea but surely that’s not necessary just to move the car into a bay”
“Fast park has put up its prices massively. We only parked there due to the short notice of our trip and our previous excellent experiences. The guys still do an excellent job. Unfortunately, management seem to have gotten very, very greedy. In future we'll be looking elsewhere.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Cost us a lot of stress when we were leaving. We bought parking for one week, and after we were leaving, barriers didn't go up, as was showing £250 to pay... It was very stressful, as we don't speak English fluent, and we could not find any help... Angry people were after us in the queue and we literally had to communicate somehow. After 30 very stressful minutes eventually we left without paying extra money .... Supposed to be easier...”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The Fast park system works well and my EV was fully charged on my return. However the barrier failed to open and I was told to take a ticket to exit the Fast park area, which I did. When trying to leave the main exit I had to present the ticket and was charged £6 to leave, this despite having paid in excess of £200 in advance to park. My return flight was delayed by less than 1 hour so this should not have led toan additional fee.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“As a disabled driver, I left my blue badge in clear view on the dashboard and when booking noted same.
On return, my car was in space A55 as far from the key pick-up as you can get. Whoever moved the car had renoved the bklue badge and had obviously not realised i disabled sapce was required.
The badge was on the pasenger seat.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We booked a space at the car park at a specific time slot. Over 100% of the spaces were being used (cars were left in non-designated spaces). We fortunately found someone leaving, the other cars driving around did not. The car park should not sell more spaces than they have.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Extortionate pricing. Booked at short notice and it cost me 3 times the price of what I normally pay. I feel totally ripped off. How can they justify such a price hike?”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Initially everything was grand. A little over priced, however worth it to be parked basically in the terminal.
My flight, another trip with the wonderfully inept EasyJet, was delayed by one and a half hours. A delay with zero explanation. On returning to Edinburgh to collect my car, a further hour and half had ellapsed from the time I naively believed i would be collecting my car. For this I was charged a further….£39. A slap in the face. The previous 2.5 days had only cost me £70. Sort your charges Edinburgh. They’re damn unfair”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Whilst there are directions given in the booking email, signage directing drivers to the car park near the airport could be better, I can’t read an email whilst driving & unfortunately hadn’t had the time or headspace to memorise the directions! We took a wrong turn and on our way back discovered that the signage was much better from that side. Getting to departures from the car park was straightforward however on the return journey, there is little to no signage at arrivals indicating where to get the shuttle bus, we asked a driver of an unrelated coach who also had no idea. Also I’m unsure of why paper tickets are still in use when the machines read your number plate automatically, seems an unnecessary faff for weary travellers! All in all, it’s an okay service but, for what you’re paying compared to what you’re getting, it could be an awful lot better!”
“A flight cancellation and delay in collecting my car caused problems. Your online and recorded instruction is to buy an additional day (£55). On arrival I found I only had a £25 surcharge to make. Your very poor communication cost me £30.
I am not impressed with your muddled, misleading communication.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Noticed some new marks on the car, also arrived 2 hours late due to flight and immigration delays which lead to an extra charge. Not a nice end to our break and left a bad taste regarding the use of what had been an otherwise efficient process with helpful staff.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Old buses not designed for the luggage.
Too long to wait - ie not enough buses. Better perhap with other off site operators rather than EDINBURGH airport.
Tbh. The airport is too busy. Given a choice you’d go elsewhere”
Hi there,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I booked parking two and a half months before I was due to travel. I used the online booking system. Everything was straightforward and I had the paper confirmation of booking with me. On the day of departure I arrived at the car park pretty much at the time I had said. At the entry I received a parking ticket at the automatic barrier, which is what I expected. What I didn't notice at the time (and who does when you are heading to catch a plane) was that there was no obvious reference to my booking on the ticket; none of the numbers printed on it matched anything on my confirmation of booking. On my return, at the exit barrier I put the ticket into the barrier machine and it asked me to pay £160! I spoke to someone via the intercom and it appeared they had no details about my booking. They didn't have my registration number, they didn't have the Order ID, in fact they didn't even seem to have my name. Eventually they cancelled the demand for £160 and I was able to proceed, but there would appear to be a major glitch in the system. Did I book too early? Have there been similar problems with online bookings? It is a shame because everything else had gone so smoothly.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Check in facility not working.
Keys left with a member of staff.
Details taken; registration number, name and destination written on a piece of paper.
No receipt given.
Upon return, had to search for someone to assist.”
