“Booking was straight forward, entry to car park too. But on the way out we'd to wait quite a while for the bus, then, after getting my car, I got to the exit, inserted my ticket (paid up front) to be greeted with a demand for an additional £120. I got through on the intercom and this was resolved, but not a nice thing to occur.”
Thank you for your review. The shuttle buses to/from Plane Parking operate approximately every 10-12 minutes however, delays can occur due to issues such as congestion en route to/from the car park. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I have used the terminal parking many times and have recommended it to numerous friends.
However my experience for this trip was seriously stressful. After going through the entrance barrier, I saw several cars going round and round looking for a parking space without success. This has never happened before and after half an hour I was seriously concerned as to what my options were. Decided to look out for someone walking back with luggage and followed them to wait while they loaded their car and left.
Return to pick up car three days later and barrier would not lift, message stating I owed £175!!
Eventually found 📞 logo on stand which was answered after a short time. Again, a wait while details were checked and then all clear.
Really not the standard I had come to expect and feel there must have been some glitch that weekend.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“I booked the Fast Park service but found the entrance very poorly marked. Staff were helpful once parked up but car was quite far away when we arrived to collect (in the rain, with luggage). Would prefer to book the multi-storey in future.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Unfortunately I could not see any clear instructions on how to redeem my pre-booked stay. On the morning of my flight I pushed for a ticket as I could see no other option. When I was leaving, I was shocked to find out I had to pay £120. I reluctantly paid this, but it's left a very sour taste. I thought that the system might be a little more sophisticated and scan my plate, which is why I was asked to submit my reg plate on the pre-booking I made. I have already submitted a contact form regarding this, but I thought I might as well leave a review since you asked in the email. I hope you are able to resolve this for me.”
“Because of a flight delay I was charged 31 pounds extra , surely if it’s not your fault that you are late back some sort of expedition should be in place”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“When we arrived at the car park there were no spaces available other than disabled spaces and cars were parked at the end of rows on double yellow lines, we eventually found a spot along the edge of the perimeter fence which was not marked spaces, didn’t have double yellow lines and would not cause an obstruction, when we arrived back to the car park after our holiday we had a sticker on the window basically telling us to use the marked bays of which there were none. Why are you selling spaces that are not available and where would you suggest we park when we have prepaid for a space? would it have been acceptable to use one of the available disabled bays? I guess not. I would appreciate a response regarding this.”
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“When we came to go home - the barriers were not working - the man who came and let us out - by over riding the system was lovely- the chap I spoke to on the inter com took over 5 minutes to answer was very rude - we chose the terminal parking so we could get home quickly - but hasn't anticipated being stuck in the car park”
Thank you for your review,
I'm sorry to hear that you encountered issues with our barrier however I'm glad our team were able to assist you at the time.
Kind regards,
Customer Support Team
Hi there,
Thanks for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“booking procedure indicated long term car park,instead it was in the planepark area about a mile further up the road. The staff were not very helpfull and seemed disinterested, they seemed to assume it was my fault and thus my problem, not theirs.”
Thank you for your review,
As per your booking confirmation, the product booked was Plane Parking and this will be confirmed at the top of your booking confirmation email you received. The booking confirmation also provides directions and instructions for entering Plane Parking.
Kind regards,
Customer Support Team
“Depending on where you park, long stay car park is 15 minute walk to terminal. Despite cold and rainy climate, no covered walkway is provided - customers totally exposed to the elements for entire walk to terminal. Also, concrete kerbs at either side of the barriers are so narrow kerbing and destroying alloy wheels a real risk. No reason at all the width at the barrier edges needs to be so narrow. Urgent priority to widen given increased size of cars these days.”
“I booked parking for the week costing £90, when I arrived to drop my car off an employee came over and went through the process to drop my car off, told me I hadn't booked the correct days and had me pay an additional £30, my flight was delayed and I landed at around 2am and was told by another employee that my car was not ready as I had booked the wrong days so I then waited around 30 minutes for my car to be driven around and was given a number and told they were sorry about the mistake and to call for a refund, called and the automated woman said they don't deal with any queries regarding money and to contact via a form, can't find a form no further forward.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Finding a space was relatively easy, exiting on the other hand a complete nightmare despite pre booking and paying the gate wanted to charge £250 for a 7 day stay. Managed to get it cleared up but this isn't the first time.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you found our parking to be affordable and easy to locate.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I arrived home and to my surprise upon exiting the car park I was charged an additional £190. I tried to contact the staff with no success and was about to pay in order to get home thoroughly exhausted from my journey when I heard from the staff. The excess was in fact a fault in your system.
Terrible experience.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
During busy period, it may take the car parking team a few minutes to answer the intercom, if they are dealing with another customer however they will always answer as soon as they are able to. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
