“Drop off was easy - car left for a week and on return scanned barcode and keys not available. Waited for car to be collected for us. Operators said been manic last few days.”
Thank you for your feedback. We're pleased to hear that your drop-off experience was smooth. However, we sincerely apologize for the inconvenience you faced upon your return regarding the barcode scanning and the wait for your keys. We understand how frustrating this can be and appreciate your patience during a particularly busy time. Your comments will help us improve our operations to better serve our customers in the future.
Kind regards,
Customer Support Team
“Easy to book and park however on our return after1 am we’re told they couldn’t find the keys had to stand in the cold for more than 30 mins until
Keys and car were retrieved no apology and to add insult had to pay £6 to enable us to leave the car park!”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“After booking in advance, advising of return flight car wasn't available on return. Had to wait to find a attendant to ask why. The answer was - oh sorry but roads busy - my reply was but surely you don't leave delivery to last minute. Shrug of shoulders then 30 minute delay to get car. Travelling with two 6 year olds not a good service. Pretty disgusted with service and attitude.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“On arrival only 1 minibus running and queues at stops from Car Park. Were advised to walk as it would only take 10 mins, with a 4 year old it wasnt going to work. 2nd minibus started and we got on eventually.”
Thank you for your review. We're sorry to hear about your experience with the minibus service and the difficulty it caused during your arrival. We understand that traveling with young children can add to the challenges, so we appreciate your patience. Your feedback about the number of minibuses and wait times is important to us, and we will work on improving this aspect for a smoother experience in the future.
Kind regards,
Customer Support Team
“Dropping the car off was fine but when we arrived to pick up car at 02:00 in the morning with 2 young children our car wasn’t ready along with many other people. We were told we could have between 20 minutes to 1 hour wait for our car. This isn’t acceptable when I paid over £100 for this service.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“When leaving the multi story they tried to say i owed an outstanding balance of £165, once the operator checked he let us exit without any extra charge, i have used the multi story parking several times this year, not the best way ti trest regular cystimers”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Operating a shuttle bus on this service which doesn't have luggage storage spaces is really not helpful as the vast majority of passengers have luggage with them. Puts me off using again.”
“Getting in was ok, though I noticed my ticket didn’t have my reg. number on it. Getting out was a nightmare. The ticket machine didn’t recognise my ticket, I couldn’t get an answer from the office and the traffic was building up behind me. You need to get that sorted.”
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“This is the second time I have used plane parking, and the second time I have gotten to the barrier, in time, and had to call the attendant as both times they said I had outstanding charges of £180.
The attendant cleared it after giving all my details, but at that time of the morning after a flight it’s really not what I needed,
Only use this one as it’s the cheapest option, will definitely be using another car park on my next journey.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Being charged an extra £6 for leaving parking after paying £100 for a weeks parking was a bit much.. plane was delayed few hours with no fault of ours .”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“3rd and same again, upon exit when entering ticket to exit a charge comes for £145!!! Press the buzzer to talk an assistant waiting around for 10mins while they find the reservation number, in the meantime traffic behind. After these minutes barrier opens and no explanation from the operator?? It’s like you’d prefer us to pay the extra £145!!??!! 3rd time this has happened in quick succession.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I pre-paid my parking in the mid stay car park before my trip, which was approx £50. Upon returning to my car and exiting, the machine told me that an outstanding balance of £150 was due. I had to call the customer service and deal with this and try to explain. Eventually after much deliberation the kind customer service employee was able to let me go without paying extra, however this caused me great stress and was the last thing I needed after a difficult weekend. I received no explanation as to why this was?”
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The parking itself was ok, though there isn't much technology to a giant field of asphalt, is there? The entrance was a bit tight. My biggest issue is that the cost was astonishingly high! 150£ for 10 days for a small patch of asphalt in the middle of nowhere??!! 450£/month? I can rent a whole apartment for that kind of money!”
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“So first time we used fast park entrance was great with really polite staff who fully explained the process coming back was a nightmare
Found the car easily enough however when we drove away I would add it was 21.00 and rainy heavily , we discovered that all the cars auto settings GPS radio stations etc had been reset ? More more concerningly both wiper blades were torn !! I am about to contact fastpark but not holding out much hope of an explanation”
“My flight leaving Vienna for Edinburgh was delayed by 1.5 hours, due to an ATC glitch at Edinburgh Airport, meaning we were late in landing. Had to pay an additional £6 to exit the fast park, though according to their conditions there is no extra charge payable if collecting your car up to 6 hours late. Disappointing.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I have for the last 20 years plus used Edinburgh Airport Parking and have been very happy. However this time I was charged a £20 excess (after a long flight and at 12-30 in the morning) as I had apparently parked in the wrong car park. There was no receipt and for all I know the operator could have pocketed my money.”
“Difficult to find a space, was worried to copy other cars who had parked outside of unmarked areas, as it’s Edinburgh I would expect a big fine. Drove round and round for a while and eventually found someone leaving, so that was lucky. On returning, I noticed much more available space than when I arrived, but I was asked to pay £258 for the parking I’d already prepaid for. So clearly the system doesn’t work top to toe.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Access is relatively simple, but someone in authority needs to drive in with the eyes of someone who has never been before. Before arriving, there's a sign to "Long Stay" which, it turns out, isn't.
The access road across the tram track, before the entry roundabout, has two "one way" arrows, one either side, indicating that either lane is available: no, not so, as the roundabout turns out to be just that, as normal, and not good for meeting oncoming traffic.
Leaving, particularly at night, is as bad: that same person should try it. There is a plethora of one way and no entry signs, but a dearth of "Exit this way" signs that don't contradict those no entry signs.
Very, very unimpressed.”
“The parking was good and was simple to understand.
My biggest issue is there are no free trolleys to use for suitcases. It looks like a trolley is available if you use a card to pay for it. This is not very useful if travellers are coming from abroad and will need to pay a card fee. Really disappointing.”
Hi there,
Thank you for your review.
The trolley charge was introduced on 1st July 2024. The charge supports the 10 dedicated staff we have, who work continuously across each day to provide our customers with a trolley at the right time and at the right place. Though the trolley charge is new to Edinburgh Airport, many airports across the UK, Europe and the rest of the world have introduced a trolley charge in recent years.
Kind regards,
Customer Support Team
“Took some time to exit because the ANPR didn't work for my vehicle (second time in 3 occasions) and took a long time to get a customer service agent to help.”
