“It was difficult to locate… using an exact postcode to direct users to the lot is way better than text description of what road to follow, what round about exit and all.”
Hi there,
Thank you for your review.
I'm sorry to hear you didn't find the directions provided to be helpful. We do not provide postcodes for our car parks as directions are not always accurate when entered into Sat Navs however you can also find maps of our car parks on our website.
Kind regards,
Customer Support Team
“We returned to our car parked literally into a barrier pole. Back bumper was pushed into a pole. Informed manager who came over and said, "Yes, that's been parked way too close". Moved car off the pole and he agreed there was minor damage, scraped paint and did I want an email from customer service. This was Monday 29th at 2pm, still no email received. The damage was indeed very minor however why did I pay £100 for my car to be parked on a pole?!”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I reserved for a week from Wednesday to this Wednesday 24th three days ago
I had to stay an extra day in London and paid for a new day as it suggests since you don’t have extensions . When I arrived Thursday off the 1405 from city I was charged an extra £70 so in effect I paid three times ! Not good check it out
My car number is SW13 JHJ”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Absolute killer...got caught up in the IT cancellations of flights and arrived back 24 hrs late...
20 odd days was app £100....extra 24 hrs at the barrier £45😡😡😡😡”
Thank you for your review. If you can please fill in our feedback form we can look into this for you. https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Not very happy that car was not recognised on way in.
Then on return didnt recognise car and asked for 150.00 . Well within time limit .
I had been advised by the airport that due to probs this weekend it wouldnt be a problem on exist which could be extended free.
Didnt pay extra but, just an added annoyance in the heavy rain .
Would I use again , prob not .”
Thank you for your review. If you can please fill in our feedback form we can look into this for you.
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“When we arrived we could not find a parking space available ,I had to drive around for approximately 10-15 minutes it looked like there was some maintenance going on in car park and there was loads of pickups parked in bays with workmen with hi viz jackets on having lunch in their vehicles ,eventually someone moved a car which gave us a space to park ,however the way cars were parked either side right on the white lines it made it very tight to park our vehicle ,this was terminal parking which you at a little extra for the convenience of being closer to terminal but in this instance I was worried about my vehicle being scratched or dented while on holiday due to way other cars were parked ,and yes on inspection of vehicle next morning in daylight when home I have 2 scratches and 1 little dent right on my driver’s door not happy as vehicle had only covered 5676 miles being a brand new vehicle .”
Thank you for your review. In future if you are struggling to find a space then if you press the intercom at any of the entry/exit barriers a member of the car parking team will be able to direct you to an area with a suitable space.
Kind regards,
Customer Support Team
“The car park space was fine, however, I was prevented from exiting as the gate monitor claimed that I owed £355 despite having prepaid. It took an age to contact the attendant and when I did finally reach him he was ill mannered, though did resolve issue when I provided my registration number, without explanation or as much as a sorry and bon voyage. If you use the car park I recommend that you keep proof of payment handy, just in case.”
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
“Conveyor belt for suitcases was out of action when we arrived and que to check in was out the door. Change to departure gate twice and left 30 minutes late. Arrived back after 1am to wait 45minutes to disembark via ambulift and cases only just coming off. Troley's were £1 and the relase mechanism wasn't working. Gents toilets out of order and signage back to fastpark poor...apart from that airport was great!”
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
“For the 3rd or 4th time I've returned after my flight and despite pre booking and pre paying your carpark has tried to charge me the roll up fee at the barrier! Always needs someone to come and intervene.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
“Very convenient and helpful staff on arrival/departure. However I encountered some substantial problems. First, my car was not in the space marked on the ticket I obtained when retrieving my key and I was very lucky to find it by accident. Secondly, my key swab was damaged by the attempt to force a label on to it. Most significantly however was the fact that the settings for my driver's seat and all mirrors had been altered, clearly by staff moving the car when parking. While it might be acceptable to change the distance from the seat to steering wheel to adapt to driver height, there is absolutley no need to move the rake and back position, nor to move the wing mirrors. On modern cars, these settings are complicated to reset and this is unacceptable interference with the vehicle.”
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
“Why is there no shuttle bus? I was not told that when I booked! If I had known that I would not have booked this parking. Also when we came out the machine said we owed £458! You don’t need this inconvenience after you have been on a 9hr flight! I have used this parking multiple times but will not use it again.”
Hello.
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Hello Peter,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Poorly marked out, grey, dark space - looks like a regional / ‘third world’ airport with first world charges. Multiple barriers on arrival to get tight multi-story parking.”
“It’s not that fast if you are in the queue to park. The staff were helpful sorting out an arrival problem as the return flight details weren’t recognised. However, the ‘workaround’ went wrong on arrival as my car wasn’t in situ. At 0100 with a 3.5 hour pending this was not welcomed. I would not call this service Fast Park”
Hello Michelle,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
