“I have parked here before with no issues. This time was very different. On my return I was delayed by over 12hrs to collect my car so by the time I got to Fast Park I'd also been travelling for 24hrs so was very tired and just wanted to get home. I went to collect my car key and was surprised to be charged £25, I thought one of the benefits of parking at Edinburgh Airport and putting in flight information is so that if you're delayed the car park is aware of this. I challenged this (after spending 10mins trying to find someone) and was told this wasn't the case, 6hrs is the grace period so any longer expect to be charged. I was also told I should email to let them know I'd be late, unclear how I could do this when on a plane! He then offered to reduce this to £15 and then told me to raise a complaint with the airline or through travel insurance to claim the money back. Travel insurance would not be possible as I'd have an excess to pay so not worth my while. Then taking time to complain to the airline is something additional to do when this could be resolved at the car park. I was really disappointed that the gentleman didn't even apologise and go on to explain the T&C's, then as a gesture of goodwill write of the charge so I'd know for next time, that would have been a good customer service! I have learned the hard way about this and will not be parking here again!”
“Ticket wouldn't work at the barrier again. This is the SECOND time this has happened to me. Had to go look for a pay booth then realised there's a button at the barrier for help. To be honest it's the last type of hassle you need after an early return back. Simply not good enough.”
“I love the connection bus, it’s amazing, there are two bus stops that you can use in the parking, but we didn’t have to wait more than 5 min. The price is very good and the best at the airport.”
“much cheaper than expected which is why we used it instead of the bus through from Glasgow which is usually what we do. The car park is really big but when we arrived after a few days of rainfall most of the available spaces were in pretty deep puddles. Unfortunately the machine did not pick up on the registration number of the car and said £175 was owed - this gave us a small heart attack but we were able to call using the machine and the staff member found our booking and let us out, but the button to call wasn't marked so we had to just guess.”
“Always choose fast park as its perfectly easy and right out the front of the airport entrance/exit. Use it at least once a year.
Usually book it in advance when I have a discount code so it's well worth the money without a doubt.”
“Car was parked at far end of park, was very cold and misted up. No attendants to provide help. Exit onto dual carriageway - complicated, poorly lit, road surfaces poor with little prominent marking. Very bad advert for Scotland's capital city.”
“Managed to find a space this time. Barrier let us out as well even though we were hours late picking the car up having been diverted to Glasgow and had to wait hours trying to get a taxi back to Edinburgh.”
