“It is handy being so close but seems very over priced and also takes too long to find a space which adds to the stress of the airport experience. NCP etc is just as handy, only a short busy journey away and more than half the price!!”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Facilities are good. On site member of staff was polite and helpful. I was however charged £170 at the barrier on leaving despite having pre-paid, which I paid since this happened at 2.30am after a long delay with my flight and I was exhausted and confused. I have submitted the online form for a refund so am hoping this is acknowledged and agreed.”
Thank you for your review.
I can see that our customer support team has resolved your issue and refunded your payment.
Kind regards,
Customer Support Team
“ANPR failed to recognise my car registration correctly on entry ( maybe due to being 0400 and dark ? ) therefore on leaving it wouldn't let me out . Resolved easily enough though calling cust services on the buzzer to validate”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Despite booking my parking in advance, I had to drive around three times before I could find a space! The only spaces available were two disabled spaces, and I was beginning to panic that I would not get through security in time - not a good feeling at all!”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
Thank you for your review.
On our website it is advised that the Mid-stay car park is a 5 minute walk to and from the terminal however this is an estimated time.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind Regards,
Customer Support Team
“What to say it's a big space and you allow cars to park there. The distance to the airport is quite far if you had kids or mobility issues the pathway is poorly maintained and the road conditions, pot holes and speed ramps are also poorly looked after. And then getting out once you return can be quite confusing especially at night, then you get to the ticket machine and it then charges you for the whole stay, this was however very quickly sorted but it's just some more stress that could be sorted with all of the modern technology, but will 8 be back, yes it's still a good price and I can park my car.”
Thank you for your review.
The mid stay car park is marketed as a car park that does not have a shuttle bus. If any customers find this distance to be unmanageable they are welcome to contact us and we will discuss the best way to support them.
Kind Regards,
Customer Support Team
“Not terribly obvious which car park is which then when we went to leave the machine tried to charge us the full amount even when I’d pre paid an amount. Had to ask for help and produce the email when trying to exit”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Plenty of available spaces in Long Stay - although no transfer bus to link to terminal. Signage, and guiding barriers, for walking-route to terminal are all a bit ad-hoc - and don't exactly portray a professional image for a supposed international airport.
While there are plenty of available spaces, many drivers seem to think it is okay to park by straddling the lines of a parking bay. I don't know if Edinburgh Airport bother to check for such parking breaches but if not, something the airport might want to do.
Signage into the Long Stay parking area is not the most clear and easy to see.
If this was a school report, the summary would have to be - 'could try harder'.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Parking worked OK but it's all a bit depressing looking with litter and lack of any greenery (trees, hedges, grass, plants etc) around the car park and route to/from terminal including along the watercourse that could be a real feature.”
Thank you for your review.
Due to the nature of the business and our runway movements we must limit the amount of greenery we have in order to discourage birds from landing in the area which could be a risk.
Kind regards,
Customer Support Team
“The Mid Stay is great, but your barrier system leaves a lot to be desired. The system can not differentiate between an "oh" and "zero" i.e, an alpha "O" and a numeric "0". for that reason i will continue to avoid using you unless i do not have a choice.”
“Every time I use this pre-paid service, I put my ticket in when departing and it tells me I'm due an astronomical amount of money. Please sort this out - it's so frustrating, especially after a long or delayed flight!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“I pre booked and paid my parking prior to arriving for my flight, the automatic licence plate reader read my licence plate wrong. On returning from my holiday I inserted my ticket and was told I was due to pay over £160, I pushed for assistance and spoke to a gentleman who was very helpful. Was embarrassing as this took a while and there was cars behind me. After then having to give my number plate and reference number I finally was let through the barrier. Not what you need after a full day of travelling.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Car Park was very full. Struggled to find a place. Walk to terminal was fine.
On way out, the barrier system said we owed £150+, which was a shock. After buzzing, it was confirmed we'd prepaid..”
Hi Mark,
Thank you for your review.
I'm sorry it took some time to find a space in our car park. If ever faced with the same problem in future and the car park you have booked is full, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
In relation to the overcharge, it sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I am glad you were able to sort the issue with the help of our Assistance Team via the buzzer.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Paid a bit extra to park at terminal but ended up looking for space for about 20 minutes then having to park in overspill area a fair bit from terminal No major problem as had plenty of time but would have been as well booking budget air park with bus to terminal”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I'm pleased to hear that you found the car park convenient and good value.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Instructions were easy to follow and airport parking is convenient however the price of £47 for 5 days is quite expensive and you still need to pay £4 to leave airport like what you would do at drop off point”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
