“Very stressful!! I pre booked Terminal Surface parking for 3 days at a cost of £69.99! Which I consider to be expensive but for accessibility to the airport I selected Terminal Surface. I am a pensioner and could unable to locate Terminal "Surface"? I took my ticket from the barrier and spoke to someone via help button. He checked my booking and assured me I was in the correct car park. On my return I located my vehicle SH71 WMD and proceeded to the exit. I was then asked to pay a charge of £270! I pressed the help button again and the person asked my registration and checked my booking. At the same time a contractor asked if I required assistance. I explained my dilemma and he advised new barriers were being installed and they have a clinch in the system! It is really not good enough as this whole episode caused me to be very distressed and anxious. It would have taken some with a bit of common sense to place a sign on the barriers. First time using Edinburgh Airport parking and won't be rushing back. As a good will gesture please consider refunding my parking charge, please. Denise Rainey”
“Whilst i appreciate the convenience of parking right next to the terminal and the fast track through security.
What I don’t appreciate is having to pay for a trolley or the trolley machine not working! All whilst having to deal with 2 young children, 4 suitcases and a wife with crutches.
Also I’m not sure if anyone checks cars parked in disabled bays, we had our badge displayed, but didn’t see badges on all neighbouring cars”
“Straightforward deal. Only worry was prepaid ticket from entry barrier said "Pay before leaving" which made me wonder if it had read my registration properly. Ticket could have said "You have paid".”
“Car was safe in a good parking area. But I remember a few years ago there was a bus service to and from the terminal. It’s a bit of a trek with large cases. It would be nice if the airport management reinstated the shuttle bus it would be a nice touch to ‘give back’ to customers/travellers especially with the cost of parking being so expensive. Cost £156 for 2 weeks!”
“Staff have always been polite and helpful but the price of my stay on this occasion was more than 100% more than previous stays. Can't recommend you on these prices.”
