“The parking place was easy to access, but my car got damaged when I came back, and there is no camera to review the incident. It is therefore very poor as the parking has no CCTV in operation that I can use to track the person you damage my car. Really frustrating ! Do not park there.”
“Due to a totally unforeseen event I had to return home immediately upon arrival at the car park. I spent about 5 mins in the car park. I had paid in full in advance. I later checked your T&Cs only to find that it appeared that a refund was out of the question.”
“My return flight to Edinburgh was delayed, resulting in my picking up my car two and a half hours later than scheduled. On inserting my ticket at the terminal multi-story barrier I was faced with a demand for an additional £12.50 before I could exit the car park, having already paid £51.99 for a four day stay (82 hours to be exact). This represents an increase in the hourly rate from around £0.60 / hr to £5 / hr, a rise that is well over 800%. I had to reverse back out of the one way system and then find a payment machine on the other side of the car park.
It is obviously a common feature of air travel that flights do not run and land on time, so this must represent a quite lucrative additional revenue bonus for Edinburgh Airport Parking, which is applied despite zero fault on the part of the heavily penalised customer and does beg the question of the bill they will be met with if their flight is delayed by a longer period of time e.g. 24 hours.
This experience, and the pricing 'policy' that it resulted from, has left me with an terribly negative opinion of the service and the operating company. Indeed, it feels like a hustle.”
“I travel from around two hours N of Edinburgh to the airport. I had left myself plenty of time for parking as it was a morning flight and thought spaces might be tight. The fast track parking service has always been excellent in the past and finding a space close to the terminal has been a welcome feature as I walk with a stick and negotiating luggage as well as a dodgy knee and hip is not always easy. The first problem in arrival last Thursday (16th March) was that, following the airport refurbishments, the normal approach to the fast track car park seemed to have changed. Unfortunately there seemed to be a total absence of (or at least well concealed) alternative signage. I started to panic as I did the loop of the airport perimeter and time was melting away. I finally found a way in to where I knew the general parking area to be. By this time, I had lost quarter of an hour and was severely stressed as I still had to find a space. Nothing available on the first two floors, I wasn't sure there were fast track bays on the upper floors. Eventually I was forced to move some bollards where a bay had flooded. On my return I could hardly get my luggage back into my car as it had been fenced in. I understand you have to section off areas for repair but then when someone is booked in for an expensive parking service, it is not unreasonable to expect spaces to be available.. I have to say, the issue of clearer signage at Edinburgh airport is one that needs to be addressed urgently. When I came out of the car park exist to get to my flight, there was no obvious sign for departures and the confusion continued. In the security queue, I overheard several conversations from equally confused and exasperated passengers. I look forward to hearing from you. Dr S M Berkeley”
“On arrival the transfer bus driver drove straight past us as we stood at the bus stop..... Not a great start.
When we returned from our trip, we had to wait at the stop for nearly half an hour in the cold and wind with a load of other passengers as the transfer bus didn't show up. When it eventually did there wasn't even a word of apology from the driver.
Pretty poor service all-in-all”
“The car park signage is poor and difficult to follow at Edinburgh airport. Despite our booking confirmation telling us to park in any carpark at the terminal, our ticket wasn't valid which caused lots of confusion and stress at the end of the holiday.”
“Left car Friday through to Monday picked up car, wing mirror smashed even though I had folded in ,replacement mirror and casing to cost £80,very poor experience ,I don't now if captured on ur CCTV car park deserted at minight when arrived so one to ask.”
“I was told that the car park would read my registration and the barrier would lift up. this was not so. I was driving around trying to find the correct car park as was the 7 other couples in their vehicles who I was joining on holiday. I was eventually directed to the car park by a security guard who explained that registrations are not read and that you are required to take a ticket, then explain to the security via the ticket intercom when you leave, that you had already pre paid. You then had to provide a reference number over the intercom to allow for exit. What a shambles. This process should be explained when you book and not the explanation that is currently given.
I have mentioned this process to work colleagues and friends and they also agree after parking at Edinburgh Airport that the set up is a shambles that is not explained at all.
Do yourself a favour and explain the process to all future customers.
What a shambles.”
“On returning from our vacation, we inserted our ticket into the machine and it didn't recognise our transaction. We had pre-booked and it was supposed to recognise our registration number automatically. The service via the intercom was terrible, they couldn't find our booking via registration or email address. I had to search through emails, just to find a booking reference. Not good enough.”
“I pre-paid for parking some 5 months in advance; however I then changed my car, so I phoned to change the registration number on my reservation.
I parked on the appropriate day and left on holiday. We returned from holiday late, about mid-night and spent the night in the Holiday Inn as planned. The following morning I attempted to collect my car. I inserted my ticket into the machine at the bus drop off, and was requested to pay £215. I pressed the assistance button and was told to proceed to the exit, and use the machine there.
I arrived at the exit gate, inserted my ticket and again was requested to pay £215. I pressed the assistance button a message was displayed saying, “All operators were busy”. I continued to request assistance for some five minutes, when my ticket was returned. I re-inserted my ticket and spent five more minutes being informed that, “All operators were busy”. Finally my ticket was again returned.
I then reversed from that gate and inserted the ticket at the adjacent gate, again I was requested to pay £215, however this time the assistance button did work and the operator lifted the barrier, commenting there may be a problem with that barrier.
My conclusion, next time I will park at the Holiday Inn or the Flying Scotsman.”
“We have used several car parks at Edinburgh but this was our first experience of 'plane' parking.
There are no bus pickup points within the park so we had to carry all our baggage and ski gear a considerable distance through a pedestrian gate to the next car park.
We got soaked on return journey as not only is the shelter provision at the airport poor but we also had the long walk back to our car in the Edinburgh wind and rain.
Welcome home!”
“first class and easy to find, I booked this online and was very pleased with the price and the instructions. this is the second time I have used airport parking in Edinburgh and will use again in the future.”
“Arrived 5:30 AM in the dark and wasn't clear what car park to go to so parked in Premier, the wrong one. After paying online for the three days I then had to pay more to premier. in essence, clear instructions on how to get to the carp park I paid for were lacking”
“Parking is extortionate. The pricing structure doesn't make any sense. It can often be cheaper to park for longer when booking.
No provision for electric cars.”
“I mistakenly drove on to the multi storey car park across from the terminal to get my disabled father close to the terminal. £12.50 for 20 minutes parking, an utter disgrace and rip off, never again”
