“OK Were to start. When I arrived I was expecting the barrier just to lift up as I had prepaid for parking in the surface car park. It didn't so had to take a ticket. The ticket had my REG number on it so the scanning system was working just not linked to the online booking system. I had booked over a week in advance of my arrival. OK not an issue so parked no issue the left on my trip. On my return drove up to the gate again expecting it to just lift up and guess what it didn't. So I inserted the ticket I was issued with when I arrived and the barrier asked me for £160 to exit. By now there where about 3 cars behind me in the queue. I pressed the call button to talk to an attendant and he said I would need the booking ref number from my online booking to proceed. OK got out of car then found the booking number queue behind me even longer. Once I gave the number then he very kindly lifted the barrier. My questions are was there a issue with the IT that week and if so why couldn't you fix it. and 2 why no signs to explain this on entry and exit to save confuse and delay on exit. If I knew I needed my booking ref to exit I would have had it handy. This is the first time I have used Edinburgh airport as I usually fly from Manchester which seams to have a system at works 100% of the time fort me. Please sort yourselves and you system out then I might use your airport again.”
“i used the parking in July which i pre booked, came back to the machine telling me i owe £330 for parking. luckily i still had the confirmation email and was allowed through the barriers. just back from Spain yesterday and again the barrier tells me i owe money.”
“The price was really good (competitive to taking a taxi) and the mid-stay car park is very convenient. However, their customer service was really bad. The barrier did not automatically open (as it was supposed to) and I had to get in by pressing the button and getting a normal ticket. I e-mailed them to sort it out but their e-mail was not working. I called them (from abroad) on their sales number (the only number they give) but they could not help me, they said I should contact someone through the contact button at the barrier when I get out. That final step did work and I was not overcharged, but it felt bad to be left in limbo while abroad.”
“I only fly out of Edinburgh infrequently and use NCP parking less so. However, each time I use it, I book online and pay by card on the website.
This time when I tried to leave the car park, the barrier would not let me out and requested £440 in payment. I had to press through on the unit for assistance and speak to an assistant. I gave him my reference number and he let me out. The weather at 3:30pm'ish on Thursday 22nd December was really bad and I, and the inside of my car, got very wet due to driving rain and sleet coming in the driver's window.
It seems to me that the barrier never recognizes my number plate each time that I try to leave your parking.
It would be great if you could fix this and I did not always have to carry and supply the booking reference to exit your parking.”
“AFTER ABOUT AN HOUR CLEARING BORDER CONTROL, ONE PERSON DEALING WITH ORDINARY TRAVELLERS, ONE DEALING WITH THE REST....AND TWO SITTING IN THE OFFICE!
IT DIDN'T HELP TO BE REFUSED EXIT AT THE BARRIER BECAUSE 'OUTSTANDING BALANCE OF £180 ' BEARING IN MIND I HAD PAID THE £21 FEE IN ADVANCE?
THE BUS DRIVER WAS HOWEVER EXTREMELY GOOD NATURED AND AN EXCELLENT AMBASSADOR FOR THE NEIGHBOURING CAR PARK”
“As a person who needs to walk with a walking stick, being dropped off where the "LongStay" bus dropped my wife and I both off, was a battle-ground to get to the Check-in. I even made the mistake of heading for Departures which took me right along the front of the airport, to walk all the way back on the inside after asking directions twice. On arrival when we returned it was another battleground to get back to the "LongStay" Bus Stop. Bad signage, groundworks having tape around, in and out of the multi-storey it was an absolute nightmare, we were on and off roads trying to get to the bus stop risking being knocked over by a bus.
The best thing about the whole Airport struggle was the "LongStay" bus-drivers who were so helpful, the driver when we arrived saw me parking in a disabled bay came right up behind us and lifted our bags on and off what a Scottish gentleman.”
“Arrived at airport car park, collected ticket at barrier, parked, flew to London for show and family meal, flew back to Edinburgh, drove to barrier and could not get out, number plate recognition hadn't worked, had to find the receipt in the dark to prove we had pre-payed, upset family all tired after journey, not satisfactory, no apology from staff.”
“My return trip was delayed 24 hours.
I tried to amend the booking from overseas but this isn't possible as I'd already entered the car park.
The online charge for a 24 hour extension was £19.99 and if I hadn't booked online I would have been charged £34 to leave the car park.
My rate for the week was only $23 !!
Absolute robbery, having people increase your profits by suffering an unplanned and already costly change in their travel plans.”
“Parking rates are too expensive, on-going repairs limits availability of spaces and now the front entrance that has been in operation for years is closed so you now need to walk even further from the short stay car park to get to the check in area !!!!!”
“Pre paid online 5am-11 (same day)for £19. When I tried to leave the car park the machine wanted to charge £32 as the prepayment was recorded as 11am and not 11pm. Rather than charge the difference I was made to pay for a full days stay (£32) on top of what I was charged- when I spoke to the attendant on the intercom they weren't bothered. Very poor service and doesn't detract from the perception of being greedy.”
“I feel utterly ripped off by the parking set-up. I will be filing a complaint and seeking a refund. The system is opaque and seems designed to lure you into a massive parking fee without any explanation. I strongly suggest no-one uses the pre-booking system.”
“Misplaced my ticket to exit. Pressed the assistance button to ask to leave and spoke to the most obnoxious inconsiderate prick for support to leave. Will never use again.”
“I arrived early in the morning the machine didn't recognise my registration and no one answered the call button so I had to pay for another ticket while I was in a rush. I haven't received my money back.”
“I arrived as per the booking and parked as per the booking but was not allowed to exit as I owed £120. Thankfully after 15mins speaking to a very helpful operative we were finally released to start our 5 hour drive home.”
“Number plate recognition did not work. We had prepaid, and were left sitting at the exit barrier for a considerable time, waiting for a response so that the barrier could be opened. No word of apology. Wholly unacceptable, we view this as breach of contract.”
“Absolute nighmare could not get out of carpark along with several other motorist.
Paid on line but when presented card to exit was asked for £80.
Other motorist called and where directed back to gate and someone from company directed all of us to re-insert our tickets and he lifted the barrier to let us exit, will never use again.”
“We used the Midstay Parking and this was pre-booked. No problem when we arrived, our numberplate was recognised and we received a ticket with our registration number on it.
When we returned very tired, as our flight was nearly 3 hours late, we sat at the barrier and nothing happened. We then inserted the printed ticket and were told that we were due to pay again for our parking. Tried contacting the office by pressing the button, no response. We then returned to the pay machine and paid again just to get out of the car park and on our way home.
Alright, we have been promised a refund of the second payment, which by the way was cheaper than the prepaid ticket, but this is not what you need after a long flight.”
