“I must say I am not impressed with the access/egress to the multi storey parking facilty. The barier inevitably fails to lift when required despite the parking having been pre-booked and paid for. On exit the ticket macine requested a payment of £270 ! Granted this was dealt with by cotacting the operator via the intercom, but nevertheless this results in unnecesary delay and inconvenience. Does this service not wok by means of ANPR ? If not why not ? This is not the first time I have experienced these dificulties. Very poor.”
Hi Stephen
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking very good
However we were not able to find as single disabled parking space or area occupied or not. We managed to find a regular place at the end of a row as may disabled person requires the door to be complely open, the place we found was fortunately close to the terminal.”
“Good location for the plane parking, bus passing by very often, the only thing to note is that I left my car for long time and when back I had a flat battery, it would be good for the airport parking to have a jump starter to assist customers”
“Conveniently sited if you don’t mind a 10 minute walk to the terminal. Signposting coming back from terminal could be clearer( just says Taxi and Plane Parking, not Long Stay parking)”
“Excellent parking service, great staff and very helpful especially after a long delayed flight. Would definitely recommend this parking, just a short drive to the airport.”
“Car parking area is relatively close to the airport. No problem with gaining access an parking the car. Shuttle bus driver never mentioned that we'd arrived at the terminal (only stop) so everyone went round again!”
