“Think FAstrak are brilliant. Used numerous times and had no problems. Always staff on arrival to help. Even when our barcode wasn’t scanning on the arrival, staff member was there to help. Our flight was delayed. Bags were over an hour late but FAstrak had taken our car to the front which we greatly appreciated.”
“Fastpark is the best airport parking that I know of in the UK. It’s reasonable, really convenient opposite the terminal, no finding a parking space and the last 3 times we’ve been driving out of the car park 30 mins after touchdown. Brilliant.”
“Easiest and very competitively priced way to park. Faster than remote parking for getting to airport and definitely for going home, especially after a long flight. Recommended, especially if you have young kids.”
“Made an error and Double booked, but the team at airport parking were great and sorted it out with no drama.
Multi-story fast track is great with carry on.”
“This was the second time I have used this service and was not disappointed. Super fast and easy. Just drop off straight across from terminal and pick up in near enough the same place.”
“Post code is different from the car park we went to the wrong one as barrier wouldn’t lift up pressed intercom staff were lovely just confirmed car reg they directed us to the right one email says you get a ticket but we don’t and leaving was no problem barrier went up after about a minute”
“My car was left running and unlocked by the Fast Park staff for over eight hours on the day of collection. I attempted to try to contact someone during my travel but as it was a weekend was unable to do so. When I complained about this I have been told I am incorrect despite providing a vehicle log that shows this is the case. I have used this service a number of times without issue and am extremely disappointed in how this has been handled.”
“It's very easy to use - I think this was our 4th time. Booked online, entry no problem, parked up, keys dropped and away. Steps from the terminal. On return we collected the keys and walked straight to the car which was awaiting our return. Love this service.”
“I have used Fast Park a few times and have always been pleased with the friendly, helpful staff. However, during my last trip, I was given a ticket to exit the lot, which I then had to scan at the airport parking exit. When I scanned it, the system requested a £10 fee. I called the parking staff and they opened the barrier for me, but it was a frustrating experience after a long trip.
Also, not happy with the 11% price increase since last year.”
Hi there,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon exiting FastPark. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“On a pre-paid ticket, arrived at checkpoint, barrier went up, but before I could put car in drive, barrier came down again, pressed what I thought was button for supervisor attention, barrier issued a new parking ticket . On exit barrier system would not raise barrier, despite £18.00 pre-booked fee. It was obvious parking system was trying to get another £22 out of me. Reveresed car from barrier, the good news there are many holes in the fence at Edinburgh Airport, that you can just drive through. Took 4 days of emails to Edingburgh Airport to sort problem out, as obviously their parking computer thought I wass still in their Car Park , clocking up £22 daily fees. Come on Edinburgh Airport, there are 1.7 million unemployed in this country, get rid of your junk parking technology and put little men (or women) in boxes on your car park Exits.”
“Parked in fast park staff really helpful and pleasant The parking and collection very quick I have used this car parking before and will use it again”
“I have used Fast Park the last few times and I find it very easy. There are lots of helpful, cheery staff - even at 4am! I still find the signage quite confusing though, especially the exit for Fast Park.”
