“Don't trust their 'covered by CCTV' claim. Parked here for three days during the summer holidays. Came home to a smashed windscreen. Apparently "the area to be covered is large, and it is not possible to cover every parking space and walkway at once due to the size." As such, they have no record of my car being damaged.”
“Frustrating and repetitive payment error
This is not the first time this has happened. Upon exiting the car park, I was charged a huge amount despite having prepaid my booking in full.
Every time this occurs, you are forced to contact customer support right at the barrier and prove that you have a valid booking. I could understand if this were a one-off technical glitch, but it has happened multiple times now. The system really needs to be fixed.”
Hi there,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
We have recently overhauled our barrier/ANPR systems. If you choose to park with us in future, I hope you have a much smoother experience.
Kind regards,
Customer Support Team
“My Plane Parking experience earlier this week was very smooth. Walked out of the Terminal straight onto a bus. Minutes later I was at my car. Perfect!”
“The directions given took me straight to the parking area. The number plate recognition camera allowed me i to the car park. Sadly the parking spaces were very tight. The bus took under 10 mins to drop off at the airport.
Overall a good experience.
Nyla”
“Everything went well on arrival brilliant.
However on return it took us ages to find our car usually its by the front bays of collection didn't realise it had a bay number on key ring however when we did it didn't make sense where it was”
“Arrived almost 3 hours before my flight to no free spaces. I had to wait in the car park for almost 35 mins to find a space and even then due to terrible parking I could barely open the doors of my car. I will find an alternative car park next time I travel. Very disappointed.”
Hi Susan,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
