“I booked a valet, their Platinum service but came home to a car that was caked in more bird dirt than I left it.
When I asked why it had not been cleaned I was told that they didn't offer that service anymore and that I would get a refund. Not massively helpful as this was one of the main reasons I booked. Never again.”
“After pre paying to park for 2 weeks in Terminal surface I inserted card I received when I was leaving only to be told I had to pay £525! There was no button to speak to anyone and I had to end up tail gating another car to escape like a criminal from the car park!
Won’t use again and they can pi$$ off if they think they’re getting anymore money out of me!”
“No obvious spaces. Found adjacent area. Bus stuck in queues and bus stop not obvious. No staff in sight to help. Walked 15 mins in heat to terminal. Never again. Premi Air much better.”
“I had prepaid parking until 2am on Friday 6 July. Our flight from Italy was delayed (it should have arrived at 11.50pm on 4 July), but we arrived at the exit barrier at approx. 1.45am to find that the ticket was rejected and we could not leave the car park until we paid an a charge of £238 !!
Eventually the attendant was able to able to validate our ticket and let as out. This is the first time we have ever had this problem at the long stay car park. It's the last thing you need at the end of a long journey home.”
“Car damaged and no information available from regular patrols or CCTV. Secure parking, I don't think so! What are customers paying for? Might as well park on the street!”
“Normal entry to long stay car park was closed by police following bus/tram crash the previous day. Police understandably were not allowing access past crash site but only advice they gave was to go along Turnhouse Road. We did expecting airport staff to be on hand to give directions but there were none. We eventually found the right entrance and parked the car but no transfer bus turned up and we had to walk to the terminal building dragging our cases - definitely not what we paid for -and once again no airport staff on hand to advise”
“the actual parking was fine. There were lack of buses taking us to airport and worse taking us back to car. Waited about 35 minutes and bus was packed. More people tried to get at carpark before bus had returned. Travellers were getting very irate understandingly.”
“There was confusion over our booking when we arrived. Lack of clarity where our car was when we arrived home. And the valet we had prepaid for was not done. A terrible experience.”
“Not easy to fine( not well signposted). Also when leaving, a demand was made for one of my cars booked in BJ62 FHX for £350. My son was driving and was very distressed. fortunately I was driving behind and after speaking to the attendant, they confirmed it was a mistake.
Not a great experience. I wished I had booked a taxi”
“My flight back from Nice was two hours late and when I presented my ticket at the barrier there was £3.00 extra to pay. This in itself wasn't really the issue but there was no way to pay at the barrier & no one answered when I pressed the help button. I had to search the car park for a pay station at 2am to pay the excess. This would have caused a lone woman some distress & clearly is totally unacceptable.”
“After arriving back from a seven day holiday I find the back of my car is damaged. I reported it to staff at the car park who took down my details and they stated they would check CCTV footage. Low and behold with a couple of hours they called and left a message stating that they had managed miracously to check seven days footage and saw nothing. Not impressed at all and no I wouldn’t recommend a car park with a lack of security and unprofessional in dealing with a complaint.”
“At eleven pm on exiting the car park, the barrier function failed and I had to wait for 15 minutes to get out. There was a small queue by the time I left. There was no apology or explanation.”
“For the third consequtive visit, the traffic jam to leave the car park has taken 40 minutes, just to get off the airport perimeter. So much for convenience. This is over-priced and very poor value for money. EDI makes 25% of its revenue from parking; yet doesn't invest in appropriate infrastructre, eg the entry / exit roads. Multi-story is a rip-off to be avoided wherever possible.
Additionally, the indicators showing available spaces per floor are inaccurate and show 9 free, when there are none.”
“Car park ticket not picked up by machine, contacted call center, rude unhelpful gentleman who simply couldn't be bothered with having his football disturbed.
Terrible service for a regular user of the car park. I use it approx. 15-20 times a year for business. If I paid myself I would have gone elsewhere.”
“Horrendous traffic last Wednesday so that finding the correct car park was impossible. It was only by luck that I found a parking spot. On returning a week later I could not exit the car park as the camera had failed to register the correct number plate. I was facing a bill for £280 until I managed to find an enquiry desk to sort out the mistake. Just what I wanted after a long journey !”
“This is the first and last time I will be using this service. We booked our collection time approximately 30 minutes after we had estimated we would be able to pick up our car as no information was provided on any additional charges that would be incurred if you were late for collection.
We arrived just before 1pm and were told that our car was not ready and had not been brought to the collection point although in the booking confirmation it explicitly states “Your car will be waiting for you in an express departure lane.” Someone checked to see if the keys were still in the office and told that they were not. They therefore presumed that someone was on their way to collect our car and we would not have long to wait. Time passed and we were repeatedly asked what make and model of car we were waiting on and were given details of other people’s cars and asked if it belonged to us. It seemed that no one knew how long it would be and more concerningly it appeared no one actually knew where our car or keys were.
Eventually our car appeared at around 2.15pm and even then there was confusion about where the keys were as the staff thought we were in possession of them and they had not been returned. Neither one of us had to sign any documentation to say we had received the car back in a satisfactory condition.
Throughout this whole process we were never asked for any identification to confirm we owned the car and were just handed the keys so anyone with ulterior motives would just need to know the registration of the car and they would be free to go.
It was completely inconvenient as unacceptable. We had just come off an early morning flight and still had a 3+ hour onward journey to complete and having to wait almost an hour and a half for our car is unacceptable.
At no point did anyone offer us an apology and it was only after another couple mentioned this did someone later apologise. I understand this is a new service but all in all it was absolute chaos and should not be advertised as an “express” service when it is nothing of the sort and for the reasons I have detailed I will be considering other options for parking in future.”
“I chose to use the Long Stay Express park as it seemed to offer a good deal. Leaving the car was fine but when we returned our car was not there. The receptionist firstly said that we were early but actually our flight was delayed and we were an hour late. We then had to wait for at least 20 minutes for them to bring the car to us by which time the receptionist had mislaid my ticket. While waiting, we could hear comments from the men behind the scenes which were a little alarming as they seemed to be having difficulties matching cars and their keys. There didn't seem to be a working system either for logging cars back there. Because of having to wait we then encountered slow moving traffic which we had been hoping to avoid which made us late for meeting our daughter.”
