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Edinburgh Airport Parking Reviews

4.4 Rating 70,662 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

Edinburgh Airport Parking 5 star review on 9th March 2024

Edinburgh Airport Parking 5 star review on 9th March 2024

Edinburgh Airport Parking 5 star review on 5th March 2024

Edinburgh Airport Parking 5 star review on 27th February 2024

CHARLES STEWART

207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The meter wanted to charge me £110 and I had paid in advance. It was quickly sorted but still annoying.”

Posted 3 weeks ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted quickly at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“Lots of works being done in the car park at present. Very poor signage and therefore difficult to find the entry and exit to the car parks.”

Posted 4 weeks ago

Thank you for your review, Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 3 weeks ago

“On leaving machine said I owed £150 having pre-paid. Operator on intercom fixed things very quickly.”

Posted 4 weeks ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 4 weeks ago

“Easy and close to the Airport.”

Posted 4 weeks ago

Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future. Kind regards, Customer Support Team

Posted 4 weeks ago

“It's convenient if you don't spend half an hour looking for a non existant space. Not good if you want a space in the afternoon, as pay as you go users can pinch all the spaces. Much easier early morning”

Posted 4 weeks ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 4 weeks ago

“Booked outdoor surface parking near the terminal I have limited mobility so I was hoping to get parked in the disabled area unfortunately there are not sufficient amounts of these spaces which resulted in me having to walk a distance to the terminal building.”

Posted 4 weeks ago

Thank you for your review, Blue badge parking bays are on a first come first served basis. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 4 weeks ago

“The spaces are very tight and it’s quite costly.”

Posted 1 month ago

Thank you for your review, I can confirm that our spaces are the standard industry size. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 4 weeks ago

“Due to flight cancellation we were 12hours and tried repeatedly to inform them but no communication. Tried to do as they say on their own website and there is not functional to do so. Also informed them in person on return and despite them saying it's ok there isn't a charge when we exited £6.00 charge. Please update your information and advice. As it's stressful enough when flights are cancelled and this just adds to it. If it hadn't have been for this I'd have given it 5*.”

Posted 1 month ago

Thank you for your review. I apologise that you were charged £6 upon exiting the car park, if you please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Parked at the Mid term parking. For the 2nd time, upon leaving, when I put my ticket into the machine I was told I owed £270 even though I was still within my timeslot. Fortunately this got resolved by the Support person and I didn’t have to pay anything but there is a problem with the IT system which is frustrating especially as this is the 2nd time it’s happened…”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“drop off and collection went well. the only problem was I couldn't exit the car park without a ticket and had to call to be allowed out.”

Posted 1 month ago

Thank you for your review, I'm sorry to hear that you had issues when leaving however I'm pleased that our team were able to assist you on exit. Kind regards, Customer Support Team

Posted 1 month ago

“Parking spaces adequate, walking to and from terminal approaches to road crossings are difficult to haul luggage, appreciate it a safety feature don’t think it does the luggage much good either, Good location close to terminal, will use again”

Posted 1 month ago

Thank you for your review, I'm pleased to hear that you were happy with the location of the car park. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 1 month ago

“On arrival, with a pre-booked reservation, there were very few parking spaces. On most floors the only gaps were in "disabled" or otherwise reserved spaces. Eventually found a space on top-deck where there wasn't a badly parked fat SUV overhanging the space. Then, no luggage trolleys at top deck, so had to carry things until I found a trolley. I've not seen signs on return from arrivals to carpark, and following the "exit" signs means a long outside walk (and bumpy trolley push) to the carpark lift. Having been before, I know to stay inside and head for the "check-in" desks again, and out the front door...”

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 month ago

“We booked into long stay and spent quite some time trying to find a parking place because of all the renovations that are goung on. Thankfully we were lucky and found a spot. high prices being charged for not a great service at the moment.”

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 1 month ago

“Exit barriers need attention. Middle one was coned off leaving two. Left most one would not take my ticket no matter what, had to reverse back and use right hand one which worked fine. Also, loads of spaces are dirty in the middle of the car park due to rain forming really dirty areas to walk in. Quite annoying to have to stand in a muddle puddle to get my bag out of the boot (not the top level.)”

Posted 1 month ago

Thank you for your review, We would restrict any barriers that require attention, this is why the barrier was out of use. I'm sorry to hear that you found some puddles when using this car park, we are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused. Kind regards, Customer Support Team

Posted 1 month ago

“Rebooked but there was quite a search for a free space. When I left the car park of course there was no record of my prebooking and the barrier tried to charge an extra £100. All fixed in a few minutes but not ideal at midnight. Very tight manoeuvre to get in and out due to cones”

Posted 1 month ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Checking in was excellent. However, when checking out, the barrier would not lift and the screen indicated we owed £5.00. After conversing with an unpleasant person via the intercom, we were eventually let out.”

Posted 1 month ago

Thank you for your review, It sounds like you may have exited via the wrong barrier however I'm pleased that our staff were able to waiver the fee for your to exit. Kind regards, Customer Support Team

Posted 1 month ago

“Parking was easy but lack of space meant that I had to park on the roof which ment that the car was coverd in dirt when I got back.”

Posted 1 month ago

Thank you for your review. In future if you do struggle to locate a space then if you press the intercom at any barrier a member of the car parking team will be able to assist in finding a space. Kind regards, Customer Support Team

Posted 1 month ago

“Not well signposted and problem on exit, although helpful member of staff resolved this.”

Posted 1 month ago

Hi there, Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. I'm sorry to hear you had a problem on exit and I'm glad that a member of staff was able to help at the time. Kind regards, Customer Support Team

Posted 1 month ago

“I was happy with the service last time I used this car park but now, I didn’t understand why did I payed £6 just to exit the car park since I already payed for the parking. I would like to get an answer.”

Posted 1 month ago

Hi there, Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Convenient and speedy. However, on return I didn't realise that car location came up on the screen and missed it. I had to find a staff member to help. He showed me location is on key tab. However my car was not in that location and we had to search for it.”

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

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Edinburgh Airport Parking is rated 4.4 based on 70,662 reviews