“The number plate reader never works. Everytime i try to leave it tries to charge me again at the gate, £95 last time £115 this time even though i have pre -booked and paid . It is very frustrating for me and anyone behind me while i try to talk to the representative and get the gate opened. Poor”
“It was all fine until we got to the barrier, after 36 hours of traveling it wasn't helpful to find we had a £765 charge even though we had a pre paid voucher. It was sorted out by quoting our registration number, but not what we needed at the time. This is not the first time this has happened”
“got to my car. Went to the barrier, and inserted my prepaid ticket to be told i am due £140.!!!
moved exit (thinking the machine was not working) to be told the ticket had already been used ??!!
After three attempts as contact facilities are scarce and poor someone lifted the barrier. Please employ more people. The profits on parking are quite generous”
“Nightmare, book in advance and it AGAIN asked for the money on leaving, the system doesn't work. 3 out of the last 4 times I have used it this has happened.”
“Everytime I have booked recently the carpark barriers have not recognised the prepaid ticket when I exit the carpark, this is annoying especially late at night when it takes a while for anyone to help.”
“Booking nice and easy but when leaving car park tired and late at night the barrier wouldn't let me out and asked me to pay £60. Despite being in agreed booking parameters. Rang the call button and it was resolved promptly to be fair but did cause me some stress at end of a very long day”
“My parking at the Terminal surface area at Edinburgh Airport from 14th November to 21st November was less than satisfactory due to an incident which occurred as I was attempting to leave. I approached the barrier, stopped then inserted my ticket and was horrified to see displayed the demand for £270 for overstaying! I pressed the help button and tried to explain that I had prebooked and paid for my stay in early October but the response was extremely negative and disbelieving. The transmission over the telecom was appaling and I had to reverse my car to get out and put my face to the microphone to hear what was being said to me and for your operator to hear me. I did have a printout of my booking and gathered this from my luggage in the boot and quoted my order number and my car registration. Without any acknowledgement of this, the barrier opened and I got into my car to drive out. To my horror, before I could exit the area the barrier swiftly dropped inches from my car so I reversed and almost climbing out of the car window I pressed the help button again and entered into a brief unpleasant discourse with your operative. He said nothing but the barrier was lifted and I left feeling angry and unhappy. This should not have happened and I hope I will never experience a similar situation again.”
“I choose the Fast Track as I fell down a pothole in long stay carpark in March and my ankle is still weak due to this. Our car was ready for us on our return from holiday and as our flight was delayed we were so looking forward to get home. On entering my car a message came up on the dash which we indicated a fault. The attendant advised it could just be the battery that was flat andjump started the car but it made no difference, and I wondered why this was necessary as being a new car with no issues in the past could only assume something had been left on if the battery was flat.
I began to panic that my car had a major issue as all the electrics were going off and on. We called the AA waited over 2 hours for them to arrive. The gentleman jump started the car and it was fine.”
“On returning to Edinburgh Airport last week from Spain, I was kept at the barrier for almost 30 minutes and asked to pay £120. I tried to buzz the intercom- no reply. I had to switch lanes and try buzzing the other intercoms - still no answer. One of the staff
who was waiting for a lift at the barriers managed to get a response from one of the intercoms and explained the situation - yet again the barrier would not open. Totally exasperated, I left my car and while another passenger was talking through the intercom, I explained the situation. Thankfully the barrier then opened. The man I spoke to said that he was unaware my exit gate was not working. I would have imagined there would be cameras for security? All in all a very unfortunate experience.”
“Unfortunately I did not have a great experience. Number plate recognition did not work, a car was behind me in the queue so I had to take a ticket to get in. Sign posting to the terminal is not clear until you get closer to the gap in the fence, which when it is early in the morning and dark makes it tricky to work out where you are going. Information about what to do if number recognition does not work displayed at the pay station would be helpful.”
“Automatic ticket never printed on arrival, so when I got to leaving at end of the day, machine asked me for £40 payment. Had to wait 5 minutes before speaking to someone to let me out the car park.”
“Booked online. When I arrived at the airport I took a ticket as the barrier did not go up (not sure if it should have). On leaving when I tried to go through the barrier it said I owed £120. Had to speak to someone to get out.”
“Entry and parking was easy and good. On exit I had to pay £155 which left me in tears. I tried to contact airport car park by phone when I got home but couldn’t talk to anyone. I’ve emailed and filled in online complaint but have not heard back. As a pensioner, I’m finding this very stressful as that is a huge amount of money”
“Very difficult to find your way to the airport if you arrive in the dark, poor signposting for pedestrians to get to the airport. When I wanted to leave it tried to charge me 100£ even though I had pre-booked it, so I had to wait for somebody to attend me over the speaker and sort it out (their system didnt work). Could have been better, but at least you don't have to take a shuttle.”
“Too remote from the terminal not to have a bus transfer anymore. Luckily I took an umbrella and was only slightly wet with heavy rain, other passengers were soaked through by the time they got to the terminal.
No clearly defined walkway and all is a bit haphazard as is some of the parking in the car park. Plus finding a space, nobody on hand to direct cars to the one area of the car park that actually had spaces left.”
“Getting to the parking was ok, but no clear instructions what to do at the barrier. My trouble started going out. I had already paid for my parking back in August. At the barrier in the pouring rain I put my ticket in and the barrier remained down. When looking at the display it said I had to pay £165.00 extra. So I paid this as I had to get to an appointment, plus there are cars queuing up behind me. Since then I have tried to ring, email the parking people to see why I had to pay so much extra. The web site tells you to email them but there is no email address, when ringing you are told they are busy and will return your call. This return call has not happened. So if someone at Edinburgh airport parking does read this please will they return my call. Would I recommend this parking. Not at the moment.”
