“I purchased an online ticket on 21/12/21 ticket no 105104, car reg OGS 92. On putting it into the exit barrier it said I had to pay £16.00. As I had passengers that had been on a 17 hour flight I did not want to delay our onward journey home so paid another £16.00 for parking.
Please could I have a rebate on my ticket. Thank you.
Mrs R Brass”
Hi Rachel,
If you could complete our contact form, we will be able to look into this for you. The link below will take you to the form:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“After arriving at the airport i wasnt sure if i was at the right gate , spoke with the guy at the intercom who reassured me collected my ticket and was on my way , after arriving back in Edinburgh collected my car and went to the gate , i was then charged over £100 for my 2day parking , i pressed the intercom and it just rang out several times , as a long line of cars had formed i felt i had no choice but to pay the bill before leaving .”
Hi Brian,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thanks,
Customer Support Team
Hi Hamish,
We always encourage passengers to prebook parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Very dissapointed, i had booked parkung abd couldnt find how to access and eneded up having to pay 65 pound additionally to oark in the multi stofey car park. Ideally a refund for the parking i didnt use would be great. Im sure tou can check records for my car reg sf18 zdk”
Hi Angela,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thanks,
Customer Support Team
Hi,
We always encourage passengers to prebook parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however we offer competitive pricing against other providers.
Our shuttle bus is not currently operational and we apologise for any inconvenience caused.
Kind regards,
Customer Support Team
“When trying to leave the car park there was a queue of cars stuck at the barrier possibly due to the barrier not recognising the car registration plates. After waiting for ages until it got to our car (30 mins or so) we pressed the assistance button - the man at the other side answered in a dismissive tone with “ yes what’s the problem” which was surely obvious given we were about the 5th car in a row that the barrier would not open for. His attitude was very defensive and there was no hint of apology for what was obviously some fault with the system, the whole point of paying online for the parking and giving our registration plate is to make the process as easy as possible, it was anything of the sort. It was a very unsatisfactory experience.”
“I paid in advance, but when I came to leave the machine demanded £200. It took me an hour to find the office and have the £200 cancelled. Not impressed.”
Hi David,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm sorry to hear it took you some time to find assistance however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The £4 charge for dropping off passengers is no more than a money-making scheme and if I did not have to drop off my family with a baby I would not use it at all. If you wish people to use your airport you should be making it much cheaper to use the facilities and charge the airlines a lot more for using it. The road into the airport from the A8 M8 is in a shocking condition and it is long overdue to be resurfaced and upgraded.”
Hi John,
Though drop-off fee has risen to £4, the allotted time has been doubled to 10 minutes and it's worth noting that we still have our free drop-off area which is located within the Long Stay Car Park and can be accessed for 30 minutes without charge.
Thanks,
Customer Support Team
“I chose on airport parking for convenience. When I arrived the only space available was beside the air traffic control tower. It seemed to be the last space. The car park was packed. Other users had parked over lines making some spaces unavailable. Very stressful. I may rethink leaving my car there on my next flight.”
“The cost to drop off and pickup near the terminal is diabolical and should be free for the first 20 minutes.
There is a free area for this but we live in a country that rains most of the year so not the best idea, maybe they should have this free area at the terminal short stay car park.”
“Absolute rip off. I had done everything online and paid for parking that way. 2 day stay and when I returned and tried to get out they charged me £75, yeah £75 would never go back to that horrible place so be aware folks”
Hi there,
Thank you for the review.
Its sounds as though our ANPR system may not have recognised your registration plate on this occasion therefore not linking your car to a booking.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Got delayed returning to Edinburgh and left site 12 hours later than planned and got huckled for a £40 excess charge which was double the price of the original booking.. more than the costs of my flight it’s day light robbery not proportional..”
“I was on a 23 day holiday and my partners father died and we had to come home on day 3 and I tried to contact airport parking to see if I could get a discount or even parking arranged for the future, I sent god knows how many and I got sick of trying and gave up, great place to park as close as I could get but the true measure of any good service is when you have paid and then see how your treated, to say disappointed is an understatement but if all goes according to plan it’s fine but in a time of need forget it.”
“Pre-booked prices are ok, but if return flight cancelled (as ours was) you are then charged full rack rate for the extra time - Outwith our control sand a ‘common sense’ approach to charging for the extra time would be more appropriate. Not impressed.”
