Hi Laura,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“The new long stay car parking situation is appalling. Miles away from the terminal, walkways not appropriately signposted and often inaccessible, signage not lit at night, and worst, I was forced to walk in the middle of the road away from the dim coverage of the lights the whole way back to my car because cars were double parked up on the pavements. Why allow more cars than there are spaces? As a woman travelling alone, the car park felt utterly unsafe. I paid more for two nights parking at edinburgh airport than for a week at Glasgow airport and that was in a lit multi-storey. I wouldn’t advise anyone to park at Edinburgh long-stay, and would vehemently warn my female family and friends against it. In a year in which Women's safety has been so widely discussed, I find it mind-boggling that so little consideration has been made to making the car park a safe and welcoming place for all travellers.”
Hi Jennifer,
Thanks for your review.
I can confirm that there have been no recent changes to our Long Stay car park and the layout remains the same as pre-pandemic. With that being said, we are working on our wayfinding to update signage where required - feedback likes yours is important to be able to make changes.
We are delighted to be seeing increased passenger numbers again, but I can confirm that we do not oversell parking spaces and the Long Stay car park has not exceeded capacity this year.
We take the safety of everyone on campus seriously. Our airport campus - including all car parks are covered by CCTV and are subject to continual patrols conducted by our Security team, Car Parking team, and the Police.
Thanks,
Customer Support Team
“Difficulty finding a parking space, cars parked on corners. Tarmac broken-up with large holes making it dangerous when holes filled with rainwater and especially so in the dark. No buses to take people nearer to airport terminal.”
Hi Francis,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our long stay car park is marketed as a walking car park and we advise customers that there is no shuttle bus in operation prior to booking.
I will pass your comments regarding the road surface onto the relevant teams and will ask them to review it.
Thanks,
Customer Support Team
“you hoodwink people into thinking they are booking mid stay but then send you to long stay? why is that? You also make it almost impossible to cancel”
Hi Philip,
Thanks for your review.
I've looked into your booking and can confirm that you did book and pay for long stay parking which means you wouldn't have been able to use the mid-stay area without an extra fee.
All bookings can be managed here:
https://parking.edinburghairport.com/booking/manage/login
Thanks,
Customer Support Team
Hi there,
Thank you for the review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Booked well in advance. Turned up in good time. Paid more than other parking options so didn't have to wait on buses. Ended up being more hassle and taking more time
No spaces available.
Everyone driving around in circles looking for a space. Ended up parking in a no parking area along with other cars abandoned in no parking areas”
Hi Grant,
Thanks for your review.
We're delighted to see an increase in passenger numbers and those keen to travel, though I am sorry to hear that you found it difficult to find a space in our car park.
If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative (and it will save you driving round in circles!).
Thanks,
Customer Support Team
“Booking parking ok.
Getting parked took some time to find a space.
The spaces are tight. When we got back, there was a dent in one of the car doors. Probably caused by the adjacent car owner being careless.”
Hi there,
Thank you for your review.
I'm sorry to hear that your car door has been dented. I would encourage you to report this to Police Scotland and we will provide any support they require:
https://www.scotland.police.uk/secureforms/c3/
Thanks,
Customer Support Team
“I booked my parking three weeks before travel. With one week to go, I had to amend the booking because my inbound flight had changed, which shortened my parking stay. I logged in to amend my booking, which the website makes you cancel before you can change the times. When I booked the new times, the price had INCREASED and I had to pay more! I wish I had kept the original times.”
Hi,
Thank you for your review.
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
Kind regards,
Customer Support Team
“Did not make holiday as my husband wwas taken into hospital the day before did send you messages but you had no success so cannot give you a review as my parking never happened and had no help from your team”
Hello,
Thank you for your review.
I can see that this review was made prior to contacting us regarding your parking.
I have confirmed with the team that your booking has since been refunded as a gesture of goodwill.
Thanks,
Customer Support Team
“Unable to alter parking return date despite what it says on the website. Delayed by 1 day due to flight cancellation. Ripped off by being charged £60 for extra day.
So for this reason, I will chose to use the other car parks in future”
Hi Mark,
I am sorry to hear of your recent poor experience.
As your flight was delayed. I would encourage you to contact the airline to seek reimbursement.
Kind regards,
Customer Support Team
“Car parked booked was closed. Communication of alternatives, known at time of booking but not shared with me, was non existent. Causing me to have to use expensive alternative. No apology and repayment of additional £110 expenses yet. Very poor. Fingers crossed that my Customer Services complaint prompts sensible reaction.”
Hi There,
Thank you for your review.
I can confirm that any upgrades given to customers will be communicated with them via the confirmation email prior to the start of booking. I believe you have been in contact with the team and a partial refund has been arranged.
Kind Regards,
Customer Support Team
“I booked parking for a long weekend. When I arrived I drive round car park numerous times but there were no spaces. Eventually parked on a hatched area at end of one of the rows. Had booked or this weekend but have cancelled.”
Hi Keith,
Thank you for your review.
There may be some occasions where the car park that is booked may no longer have available spaces if this does happen press the intercom on the barrier and the team will be able to help in finding a suitable space.
Kind regards,
Customer Support Team
“I prebooked before travelling on 2nd March due to the benefits and discounts being highlighted on the website and so paid the £29.99 which I though was brilliant.... I followed the instructions around inserting the ticket when entering the multi-storey and proceeded to the fast-track bridge... all was fine. Then on my return when I re-entered my ticket to leave as per the instructions on the confirmation booking the ticket machine requested an additional payment of £70.00. The intercom button did not work and as I was in a queue with no way to return to the carpark to seek assistance I had no choice but to make the payment of £70 to get the barrier to lift and allow me to exit the car park. So what should have been a discounted payment of £70 turned out to be £99.99... would make me wary of using the service again... so yes, fater and more convenient.... but expensive for a one day trip!”
Hi Robert,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi there,
Thank you for your review,
I'm sorry to hear you received an additional charge when using the car park. if you are able to fill in our feedback form via the link below we will look into this charge for you and issue a refund if required:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Car park tried to charge me for something I had paid for. See attached file! Luckily I managed to get out behind a member of staff after showing her the attached picture.”
“Was ripped of as ok be day would have cost m see less with a ticket for the machine,no one told me how it worked to get out of carpark so I'd to phone from a button on the machine to ask to ope n the barrier over all very disappointed”
“My flight was cancelled. I couldn’t contact to the Edinburgh long stay parking office due to not availability telephone contact number. So I couldn’t contact to parking office.Alternatively, I had to book another extra parking hours and pay extra £15.00 unnecessary.”
“Shocking, i paid in advance for 3 days parking. I parked in mid stay accidentally instead of long stay. Went back to car park to move car to long stay and was charged £50 to exit the car park. I then parked in long stay and on return to car after the 3 days, i was charged £120 at exit barrier, had to call for assistance and wait 10 mins for the controller to open barrier.
Never again, make an error and you will be charger ludicrous amounts of money, shocking to be honest”
