“We’ve used Fastpark before which is why we booked this time. Unfortunately our return flight was delayed until the following day. It is totally impossible communicate with them without email and passwords which we didn’t have. No phone contact on their website.
We arrived and got back to the car with excellent service and through the first barrier with no problems but were charged £10 before we could pass the second barrier with no explanation which was both confusing and annoying.”
“Parking in fast park is usually seamless. This time our car wasn’t in one of the blue badge bays. Had to go and ask at the counter and then a member of staff had to retrieve our car.
It was fine and the staff were very apologetic, just not as good as previous times”
“Review of long stay. Systems need upgrading so that on arrival the machine at the barrier recognises your number plate and gives a positive confirmation of your booking. E.G. Hello Mr Name, REGNO. and again on exit giving confirmation zero to pay. This is pretty common. Although I stayed at the long stay a month ago I used the mid stay where a sign told me to present my ticket to the reader. Tickets are no longer issued and the customer service rep on the intercom made it sound like I was an idiot - it's the airport parking that had incorrect signage - change it.
Who designed the surface for the entry/exit path to and from the terminal? Did they ever stop to think that people just *might* be trailing a suitcase on wheels? The surface is poor most of the way and every so often the car park owners have decided a rumble strip would help to wreck suitcases even quicker. Are they working in cahoots with EDI airport luggage shops?
Then there was the traffic jam on leaving onto a road at a standstill due to trams requiring the traffic lights to turn red. Obviously too expensive for a proper solution.
The thing is when returning to EDI, it's immediately obvious that everything is really cheap and poor.
3/5 as location and price were okay and I needed to leave my vehicle close by.”
“it was a good experience, though there should have been properly allocated spaces, number of available spaces written somewhere, as I arrived at 6 AM and found a parking space with difficulty. If I was in rush I could have missed my flight.”
“First time using this service, but I’ll definitely be back. Easy drop off & shortest walk to check-in desks. Just as easy coming home, so we’ll worth the wee bit higher cost in my opinion.”
“We paid an extra £15 to extend our parking for an extra hour only to have to pay yet another £10 at the barrier so £25 for another hours parking total rip off”
“I think it was very poor that I was impacted by the ATC / NATS issues earlier in the week, flight cancelled, and i hired a car to drive from Luton to Edinburgh and had to pay an additional parking charge of £15 on top of what i had already paid.”
