“I thought our car registration number would have been automatically recognised on entry but it wasn't and we had to take a ticket. Same thing happened on the way out and we had to buzz the intercom to get out after inputting the ticket every way possible. Frustrating when you just want to head off home after 2 flights.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi there,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Hi there,
Thanks for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Rather expensive, even with a discount code. Also walking route from exit to Terminal parking was devious and took us through the drop off area, potentially dangerous.”
“The cost of the parking even in long stay is ridiculously expensive. We are looking at another holiday next year to Cyprus and the return flights for 2 people are almost the same cost as the parking.”
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“We used Fast Park. Car safe for our 3 week break. However it wasn’t Fast when dropping car off. Seamless when picking up. Price reasonable.
One other issue was a lack of luggage trolleys for use. I use a wheelchair and rely on my partner sorting out the cases. They had to enter the main car park to retrieve a trolley and no staff members offered to help. Ideally these need to be available in the Fast Park drop off.”
“My only concern is parking is getting too expensive
Location is great , no bus just drop off keys , keep the return bar code chit for your return, they park your car , on return pick up keys and highlights where car is parked , noticed bays quite tight as I would hate dings from another car, so positives location, process, negatives now expensive , pick up bays give some risk from a careless driver on return”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Good parking capacity. Stung for a delayed / additional nights parking. Would be good to apply a curtesy charge to customers for delayed flights rather than full days.”
Hi there,
Thank you for your review.
I'm sorry to hear your flight was delayed and I understand the frustration this will have caused.
We provide information on our booking confirmation emails and in the FAQs section on our website on how to extend your stay in our car parks which you might find useful if ever faced with this situation again.
Kind regards,
Customer Support Team
“Used fast park for first time for 2 weeks costing £161.99. Parking very easy and seamless, however upon exiting, cars were struggling to get through barriers. An attendant issued the ticket for exit and when I went to exit car park the machine told me I had to pay an outstanding balance of £6. Tried to ring the intercom but no one answered and I had no option but to pay this balance. Would appreciate an explanation as otherwise, thought it was a good option for future.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Spaces are tight, and as they have reduced the amount of them to put in the new parking service it can be a struggle to actually park near the terminal. When leaving we had to contact the office as they tried to charge us again.”
Thank you for your review,
I can confirm that our parking bays are of industry size. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The pedestrian path and signs leading to the airport could be clearer and path smoother. Flight was late and thanks to the grace period we did not have to pay extra which we appreciated.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“The process was absolutely fine. Couldn’t find a trolley as there were three of us travelling, including a one-year old. Then advised that you need to pay for a trolley. Nothing says ‘Welcome to Scotland’ like fleecing tourists and travellers to use a trolley.”
Thank you for your review. I understand how frustrating it will have been to discover there were no trolleys available. Our trolleys are in constant rotation, which means once they have left an area, they must be collected by a member of staff, and processed back into their designated zones. This unfortunately takes time, and on this occasion has meant that the area you were in had no available trolleys.
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“The following scenario was my fault and I should make that clear. I mistakenly put the wrong dates in my booking and overstayed. I realised afterwards and booked another period from abroad but I was still short of the missing period in the middle of 35 hours. Obviously I needed to be charged for this, but to do so at the non-pre booked high tariff I think is unfair in these circumstances. A fairer way would have been to charge at the rate of that car park that week, which wouldn’t have been £140 for 35 hours! As I say, can’t argue as it was my fault but a better customer experience would have been had if I wasn’t charged such a high rate in middle. Upshot was more than £300 for 7 days parking.”
“Very difficult to find a space plus I paid for parking and when I left it cisg me £145 whis is very dear will use elsewhere next time only because of the price.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Every time I book the long stay car park I am struggling to get a space even though I have already paid for this! There are cars parked half on the pavements due to those drivers clearly unable to find a space. This is unacceptable when I have already paid to park there and is extremely stressful as it's time limited due to having to get on a flight.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Booking was straight forward and arrival was smooth. I had booked a two and a half day stay and when leaving hit with a £100 pound charge. Tried calling intercom only to be met with no answer. Now awaiting a refund of £100 which could take over 8 days.”
Thank you for your review,
I can see that you have been in contact with our Support Team who will be in contact shortly.
Kind regards,
Customer Support Team
“No problem with parking, but I almost had a heart attack when the exit ticket machine asked me to pay an extra £250 for my pre-paid parking. Resolved quickly over the intercom, but why in this modern world can't you get number plate recognition (or whatever is the problem) working? Not good to see such a message on our return from holiday.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
