“The service from the Long Stay Parking has gone downhill. While you have a better drop off point, the frequency of the shuttle service is a lot less. You need to immediately focus on improving this frequency - at times it is a very frustrating experience waiting for ever for a bus, particularly after a long flight.”
“on exiting, the barrier denied exit and advised i had to pay £110 despite having booked this online and i was leaving within the parameters of the booking period.
This led to making contact with a staff member, who had to check my booking number which i didn't have to hand, and once id found it he confirmed it was booked and opened the barrier.
An unnecessary delay to a long trip and day, that i don't understand why when all booking had been confirmed on line.”
“The parking areas are close to the terminal, but the roads exiting the short term parking are atrocious at busy times with 5 lanes converging to one at the roundabout to exit. The airport really needs to rethink the infrastructure.”
“Bus pick-up was at Stance 'A' & not Stance number 4 as stated on the e.mail I had been sent when the booking was made.
Bus did not drop me or other passengers off close enough to building to pick up our car keys.
Due to handing over the card to get my car keys I could not get through the barrier at the parking exit without assistance, they insisted I needed to input a card to the barrier control to get out of the parking area.”
“Everything about parking at Edinburgh airport is 5 star except the price. Booking was easy, my number plate was recognised at the barrier when entering and exciting the car park. It would be nice if you would have a more realistic price though.”
“Pre-paid parking with ANPR at the barrier failed to work. Presented with £50 charge to exit. Issue sorted by staff, but still a hassle and a frequent occurrence. Look out for the speed bumps either side of tram line...poorly marked and terrible design, suspension killer. It’s a bad sign when airport vehicles drive on the wrong side of the road to avoid them. Close to terminal building (10 min walk) but very expensive for one days parking.”
“The signage for fast track isn’t great and there are no designated spaces or floor like Glasgow has.
The fast track walkway seems to close quite early which doesn’t equate to landing times so suggest it’s exten to 10pm.
My registration wasn’t recognised so had to call for assistance as wasn’t going to pay £150 !!
Clean and decent size spaces tho”
“Expensive for uncovered parking. Walking distance not helped by the Airport constantly changing the doors into the terminal to make them more convenient for public transport. You have to pay for pick up and drop off now, and the prices are rising. Try finding the payment machines when you arrive at International arrivals 2. There aren't any. Nor is there anyone to ask. Very poor planning and signing.”
“if you are not already familiar with where to park then sign posting is poor, no visual sign when you enter the car park that you have already paid for your ticket, so you are not sure if you will be charged twice without talking to a member of staff. Staff on the pay machine intercom were helpful”
“The wait for the bus on the return journey was about 15 - 20 mins. While initially the card did not let me out stating I owed £90, the lady on the speaker was extremely helpful and pleasant. I was away very quickly, but would prefer not to have to deal with that after a late flight.”
“Parking was easy but couldn't use fastpass due to Flybe systems not allowing online check-in and therefore had to go through the normal process and use airport check-in. This wasn't the airport parking problem but defeated the purpose of paying more for fastpass. Otherwise nice and easy although cannot comment on the fastpass process.”
“The car park, bus service and ticket machines are fine.
The problem is at the other end.
Coming out of the terminal we, along with a good number of others, walked straight past the bus stop (A). The large A is on the wrong side from the point of view of the customer. It would help enormously if there was a large sign on the passenger side saying long stay car park. Other companies do it so why don't you?
Systems should be tested by someone who is completely new to it rather than those designing it thinking that they have worked it out.”
“Cheapest around, but failed to put a note on our booking as promised re our long wheel base vehicle and furthermore was 100 spaces overbooked when we arrived: we were advised to drive around till we find something. Luckily we did, but prior to catching a flight it wasn't a great experience. On our return, we found our vehicle to be scratched.”
