“I would have said very good but when trying to exit car park I could not get out. Lighting was very poor at barrier so I did not pick out button for speaker. When I eventually got through to parking attendant he told me I should have ticket in car to exit car park. I was not informed of ticket when I picked up my car keys. I was not only one having problems as few drivers were having same problem. I woul suggest an extra attendant when oicking up car keys would help as queue of drivers and slow network system seemed to harass attendant.”
“I booked a parking slot for the surface carpark. However, the signpost from arrival to the surface carpark was very misleading. I asked a few staff working in the airport. No one could answer my question correctly, and one pointed to a completely opposite direction. It was an unnecessary waste of my time to look for the carpark after a long journey.”
“Sometimes the number plate recognition doesn't appear to work when exiting which requires a call on the intercom for support. I would recommend those manning that service require some customer care training - as it leads a lot to be desired. Otherwise its a car park and it does what it says on the tin. I just wish the fees charged for parking went into developing other customer experience area.”
“The onsite parking is close to the departure gate but it is very expensive (£28 for one day). When I left at night the barrier would not go up and the machine stated I needed to pay £60. I pressed the call button and the attendant was very helpful but really the system should have detected my licence plate and not tried to charge me again.”
“Signage to the multi storey and fast track car park is very poor and no information in the email confirmation or in the car park with instructions on what we to go and collecting a ticket etc”
“Parkability (not a proper word, but says what I'm trying to say) was great with plenty of spaces but when it came to leaving, the machine tried to charge me £60+ for the parking, which had been prepaid - This did cause a short moment of unnecessary stress - The only reason for my score being so low!!”
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“I thought this was going to be great however the things that annoyed me was when I arrived back I could not find how to get a lift to and walked all around the parking with 3 cases before I eventually found it so signs were not great in my opinion
Then on exit it asked me for £354 I had to have an attendant look up my booking and help get me out”
“I have used the long stay car park twice now. It is easy to get to and on my return, all was well. But, getting out of the car park is confusing as the road markings and signage are confusing and in some parts non-existant. A true sense of triumph when I found the exit barriers.”
“Parking in the outside car park next to the multi-storey is a nightmare and you can often spend 20 minutes going round and around trying to locate a space. No visual indication of any available spaces anywhere. Parking in the multi-storey is much better, especially when the available spaces indicator on each level is actually working. The new bridge to fast track from multi-storey is great and saves time when cost is not an issue.”
“Car park is close to airport terminal building but on return it was difficult to find pedestrian access to it because of work going on and poor signage. Having booked and paid in advance for 13 nights I was shocked when the exit machine told me I owed £480!! Contacted someone via press button and after a delay I was told to remove ticket and barrier would be raised. No explanation or apology for delay or being asked for £480! What is going on?”
“We used the express option which was great as we could immediately find our car. Only problem was getting out somehow I wasn't given the ticket to exit Which caused a problem at the gate Though this was quickly resolved through the intercom service”
“The service from the Long Stay Parking has gone downhill. While you have a better drop off point, the frequency of the shuttle service is a lot less. You need to immediately focus on improving this frequency - at times it is a very frustrating experience waiting for ever for a bus, particularly after a long flight.”
“on exiting, the barrier denied exit and advised i had to pay £110 despite having booked this online and i was leaving within the parameters of the booking period.
This led to making contact with a staff member, who had to check my booking number which i didn't have to hand, and once id found it he confirmed it was booked and opened the barrier.
An unnecessary delay to a long trip and day, that i don't understand why when all booking had been confirmed on line.”
