“Really disappointed. We used Fastpark for the first time and paid quite a premium. Or flight landed very late so we wanted the car to be there to get the kids home as quickly as possible. However, when we arrived no keys and no explanation. We then had to wait another 15 minutes for the car. We would gave been better off parking elsewhere and saving our money. To make it worse were then asked to pay £4 to exit. Very poor experience.”
“The directions to the Fastpark parking were appalling! The parking signs are not clear at all when you arrive at the airport. We paid £65 for parking from the Monday and returned on the Saturday. When we tried to exit the car park on the Saturday, we got charged a further £180!!! It transpired we had parked in the mid stay car park. Absolutely disgusted by this and what a terrible end to our holiday.”
“Sent email confirming booking and payment of £70 taken. Followed instructions to get to car park then on leaving charged a further £154. Tried to complain but phone lines only open 9-2 Monday to Friday (I.e when most normal people are at work!) still waiting to hear back re:refund”
“Was here recently from 14th Oct to the 22nd Oct the parking was fine , it cost me £59.99 for the week , the bus drivers where very good and friendly, We got back to the car about 1,30am on the 22nd there was nobody about got the car and went to the barriers put my ticket in the machine and it told me I owed them £176.00 there was nobody about so I couldn’t get out I had to wait till another bus came and ask him what to do , seemingly there a button on the machine to press to speak to someone after half an hour stuck there got somebody on the phone and they let me out without paying £176.00 shocking”
“Having been over charged, getting no assistance on site and having received no assistance having emailed and called Edinburgh Airport Parking Service multiple times since the incidence. I have still not hear back in nearly two weeks. Horrendous customer service. I use this car park regularly and am shocked to find how hard it is to reach someone for any kind of assistance! It’s nigh on impossible.”
“I have no complaint about the actual carpark service. However, i was doubly charged and have not received a reply to my enquiry from the airport when I tried to make contact. I would definitely not recommend using this fastpark again as you can’t phone to speak to a human being - all in all this is poor. I would give minus stars if i could.”
“We had no idea where to get the shuttle bus back to the car park walked round the airport twice before some driver from another company finally told us where to go. Rip off price too would never use again”
“Booked the Terminal Surface Parking and found it almost impossible to find a space (same experience the previous time I flew from Edinburgh). Also, spaces are very tight and I was not at all confident that I’d return from holiday and not have a scratched or dented car”
“i had booked my parking until 1.30pm on 17th october my flight was delayed through no fault of myself.
I was stranded at JFK overnight had no access to internet, when i did get access to try to extend my booking if found no tel number on website in the contact us option i was redirected to the main page.
I understand you are a business and can accept being charged for being 12 hours late but to be charged £40 for 12 hours is unacceptable and will certainly not use or recommend again”
“Had booked surface parking with 2 mins walk to the terminal. When we arrived it was full so ended up getting put in practically the long stay car park as it was so far from the building. We had my 76 & 73 year old parents so this was not ideal for them having to walk so far. Why sell spaces when you clearly do not have enough?? Disappointed!”
“Edi Parking has always been useful and helpful.
However, this most recent time I was forced to pay a full 5-day fare (£165.00) after my original flight was cancelled and I was forced to get a flight on Tuesday 18th via London.
I had already pre-booked parking to last until Monday 17th from Friday 14th but that seemed to make no difference when explaining my situation on Tuesday night.”
“Poor again! Number plate recognition failed yet again. Again staff at ticket office could not fix it prior to us arriving back despite going to tell them prior to our departure there would be a problem on our return. Waited 7 minutes at barrier to resolve problem on your ur return. Had even bigger problems last time we used the car park, complained with valid points re misinformation on website with no apology over initial problem just an apology it took 2 weeks to respond. Customer service poor in my opinion.”
