“it was good, but when we got to the exit it said we had an outstanding charge of £120. we had prepaid and so obviously didn't have this, it was resolved quickly but still a big inconvenience and caused panic”
“The actual car park was fine, and we appreciated the Fast Track security.
Getting to the actual car park was not as obvious as it is implied in the booking confirmation. Poor signage, poor road markings, confusing entry lanes which say buses only at one point, and little indication of which floor the actual airport bridge is on.
Leaving was similar; from an international arrival we seemed to come out of a side door in the rain , nowhere near our parking area. There were no obvious signs for the walkway, poor surfaces which made wheeling heavy bags difficult, and no obvious signs for the lifts.
At the exit barrier it refused to accept our prepaid ticket, we had to call the intercom whereupon we were released with no explanation.
Decent price, but badly thought out as a smooth experience.”
“Love using Fastpark as it’s so close and easy. Came back to our car parked right outside waiting for us - just great! Can you tell the driver to put my radio station back to what it was though 😉”
“Hi, only moan was location of car. Ticket clearly marked E 2 referring to Fast Track E2 . Unfortunately adjacent to Fast Track are signs for E2 general parking. Confusing but kind Fast Track lady attendent put me right”
“Supposed to be safe and secure parking. Came back from holiday to find my car in the middle of the of resurfacing. Stone chips, fire, dust surrounded my car. Customer services not interested as I couldn’t show pictures of dust even though I had pictures of my car surrounded by industrial vehicles and smoke in the air”
“Pre-booked terminal parking but also required Special Assistance. No signage to tell me where to go for this, but did manage to find a disabled parking spot close to the terminal. Short distance but not best walkway to then push a wheelchair, while also pulling a 20kg suitcase & 2 on-board bags but managed, just! Good job I’m still young(ish) and capable.”
