“Very disappointed that the shuttle bus service has not been reinstated from the Long Stay Carpark to the terminal it is not the easiest surface to transfer luggage over and as there are no trolleys supplied either it makes the whole journey quite difficult.”
“I booked an 8 day stay at Edinburgh airport and half an hour later tried to book the same for my daughter so that we could park next to one another. Unfortunately it was not possible and we ended up in different places. My ticket allowed me to park in the multi-storey and for 5 people to use Fast Track. My daughter‘s ticket cost slightly more but she had to park next to the multi-storey and quite a distance from the terminal. She did not get the fast track option.
The cars were safe and sound on our return. We then tried to exit and even though we had prepaid the machine requested £65. we contacted someone through the intercom on the exit barrier and explained the problem. The person asked for our registration number. My wife had to get out the car to shout the number and I relayed it to the person at the other end. This allowed us to exit. However, I am curious why the person could not read the registration number. As far as I was aware when you insert your card the camera at the exit reads your number and should allow you to exit. This was not an isolated instance of the machines not reading the number and allowing the vehicle to exit. It happened about 14 days before when my daughter returned from Madrid.
Perhaps Edinburgh airport can get the automatic reading of a registration number sorted. Moreover it would be absolutely wonderful if after your number was read that it then allowed you to proceed without any further human interaction. This is what is advertised. Am I asking for too much?”
“Arrival was smooth - 4th level before any free disabled spaces but lifts great so no real issue. Fast Track saving a good 20 mins standing too. Leaving not so great with an ‘Outstanding bill of £495’ displayed on the machine. After initial heart failure, scrambling to find confirmation email and a call through the buzzer it was sorted. But why cause such unecessary stress?”
“I had a prepaid booking for 5 weeks of multi-story car parking. However, when I tried to exit, it asked me to pay for 5 weeks, so I had to call for assistance, which was inconvenient.”
“When I put the ticket in at the barrier it showed I owed £200! Fortunately the assistant was very helpful. I would have preferred a smoother exit though…”
“There was a problem. I had to change my booking from 3 days holiday stay to 4 because my flight had been cancelled late. I got my money back and rebooked. Because of the known chaos at airports, I arrived slightly early. This caused a problem with the number recognition and I had to call for assistance and was eventually let in by your remote operative. On my return, I could not get out of the car park as the system was asking for £40+ from me. When I challenged this, again the remote operative said I had only booked for 3 days. I advised that I had cancelled it, had rebooked and had paid for 4. He said he had been looking at information stored for only the 3 days, but eventually let me leave.”
“The entrance to the multi-storey has to be the most confusing ever
Been in a few times and I never remember which is the correct way
Lift foyer area needs a good clean especially behind the bump rails where the machine doesn’t go, spiders webs from the light fittings hardly a good advert for incoming visitors”
“The problem I had was that the number plate recognition made a mistake on number plate and I was charged £75 above the £30 I already paid online. This actually gave me a shock when I paid and I inserted the ticket into the payment machine, I got distracted and left my cash card in the machine.
I managed to cancel the card before any unauthorised spending occurred.
So overall I did t have a good experience.
You be thing I would also mention that coming out of the airport, the directions towards parking are very poor. This is a general observation for the terminal.”
“All in all an odd experience.
We booked well in advance of our flight, into the multi-story carpark. All well and good. However, our flight was changed, so we needed another eight hours. Easy, just amend the booking - NO, it doesn't work that way. The system will cancel your original booking and create a new one - but by now it will cost £100 more!!!
So instead we booked into teminal parking, that had only increased our original fee by £20, bargain!!! (That was sarcasm). We parked, we went on holiday, we came back, all was going well, we get to the exit and were told that we had an outstanding charge of £1270 !!!
I pressed the help button and a very helpful man (no sarcasm) replied, checked for me and all he could find was our original multi-storey booking!!! This despite the fact that we had paperwork for our new booking!
Anyway, we got out OK, but seriously Edinburgh airport, you need to get all of this stuff sorted.
Also, it was dark when we parked, and we found it difficult working out which bit to park in when it was our first time there - better signage would help.”
“My car was there when I got back so I'm happy. Couldn't work out if I was allowed in the multi storey as there was another list of costs and another barrier after already passing through a barrier to get into the car park”
“We have a space booked but haven’t actually parked there yet so can’t give a review yet, annoyingly my partner booked a space in my name while I was also looking, it now assumes I need to book a space and has been sending me emails at a level that could be described as harassment, please stop telling I have a space saved I need to book, I have booked a space!”
“Terminal parking wasextremely busy and spaces are far too small for todays cars. I eventually found a space, but was only able to open door a fraction to get out.
On leaving car park after holiday, barrier remained down and requested £340 to exit, despite me having prepaid. After calling for assistance I was able to exit. Not a great experience to end our holiday!”
“Fairly long walk to terminal now that curtesy bus is discontinued. Route not clearly marked and would also benefit from rain cover shelter and lighting”
“Unfortunately our flight was delayed and we were unsure of how much extra time we should add to the ticket therefore we were charged £20 Is there anyway of getting this refunded?”
“Paid a little extra to be nearer the terminal. Still had nearly a ten min walk dragging cases. Number plate was not recognized on arrival so had to take ticket. So on exit ten days later, they wanted to charge me an extra 375 pound to exit!! Easy enough to sort after chat with helpful operator using payment machine bug shock to the system late at night! Not a great experience for the premium paid.”
