“Parked the car for 15 minutes and paid £12.50. Rip-off. Seriously? You can justify that charge? I mean tariffs beginning 0-3 hours. You can't break that down into 1 hourly rates? You are running a scam and you are no better than street fraudsters.”
“I pre-paid for business valet parking, when i arrived there was noone to meet me at the fast track bridge, as per your instructions, i waited for 10 mins and then searched for a space, none to be found on the 2nd floor. I was under time pressure as i believed i would not be more than a few minutes to drop my car and get my flight, i felt my only option was to abandon my car in one of the green spaces marked for business valet. I didnt go via the fast track bridge, instead went downstairs to the Business valet parking booth, which was empty. On my return at the exit of multistorey car park my prepaid ticket was rejected and i was told to pay an extra £135 as i was over my time, which i was NOT..I then had to abandon my car at the exit and run to the parking kiosk at the lifts, annoyingly not easily accessible. My ticket was checked and confirmed i had paid and was let out...by this time i was 30 mins late for an existing appointment..A thorough disaster...”
“Booking confirmation stated 'A space has been reserved for you', this is a joke. Arrived at long stay and spent the next 35 minutes searching for a space without success. Eventually parked car on an embankment. Completely unsatisfactory. Will not use this park again. No staff on site to complain to !”
“I regularly use your on line pre booking service to stay in your short stay car park. Yes this does save me money. However on numerous occasions when attempting to exit the car park the machine refuses to take my ticket and asks for payment . I find this both embarrassing and time consuming as I have to phone the attendant, quote my reference number etc to be allowed to exit the car park. Therefore I am now looking at other alternatives to your service as I'm afraid I am not prepared to put up with this any longer.”
“Unfortunately this is not a very favourable review. I returned home from Crete on Saturday 20th Aug after the flight being delayed. Then the first bus round to the actual car park was full so had to wait another 15 mins for next one.
What you want is a smooth transition and a quick way out to get home. This was not the case.
I drove up to the barrier (only 1 out of 3 were active). Put ticket in and it wanted to charge me £140. I had booked this way in advance for £40. By this time there were 4 or 5 cars building up behind me. I had to reverse out and then another passenger went to one of the barriers that was not working and tried the intercom. I stood at the active barrier and then got through to someone. He then asked for my booking number which I did not have to hand, so had to go and find it.
Meanwhile there were by now about 8 cars all waiting to get out and some having the same issue as me with the charge.
Then two parking attendants came out. No offer of help initially, and pointed to one guy to drive into where the barrier was not working. , which he had to tell the parking attendant. They then started to fix it. Again no help. Finally I got through and then the attendant came up. This was at 02.15am in the morning and the last thing anyone needs. In future I will be using the Flying Scotsman parking. Better recommended. Total Shambles to be honest and would not recommend.”
“Was disspointed after returning from my trip to be told i had an outstanding balance of £170. After going through my emails for 15 minutes to find my reference i was finally allowed to leave. Not the kind of service you want after a long day traveling.”
“When I drove up to the gate last night to exit I could not get out and had to pay another £32 to get out of the car park.
I would like a refund of this amount as I had already paid for parking, I arrived at 5.30 am and left at about 11pm.
Not the sort of service I expect.”
“No parking spaces available. Had to park in the best place I could ,somewhere I hoped my car would be safe and not damaged.On return I found the following (see photo). Very disappointed in the lack of spaces when using pre booked service.”
“I use the long term parking often twice a week
Just like Flybe I would avoid it if I could.
It stinks.
From a cost perspective to the latest stunt of making the people who pay most for parking have the longest walk to and from the coach to the terminal.
I dare the Chief Exec of Edinburgh Airport to join me one day on my typical experience.
I have flown in and out of this faciliyt for precisely 37 years and it is a bad experience from start to finish.
I only have another 2 years if I can stick it.
The at least I will only suffer going on holiday rather than going to work!
Maurice Fitzgibbon”
“Rip off parking, and taxi pricing. Poorly executed security system with rude staff. "pick up your tray and move it to the side!!" shouted in your ear. crowded, airless terminal where clearly they have sacrificed customer space for retail shops and not nearly enough seating for passengers.”
“I had pre-paid online. Gate tried to charge us £155, used radio service to sort out the issue and quoted reference and was able to leave. The booking doesn't give a confirmation email, so if I hadn't taken a screenshot at the time of booking, I would be getting charged an extra £155 on top of my original £45. Pretty sly I would say.”
“I could not find the parking area I had paid for so I had to park in a different area and pay the very expensive standard rate as well. There was nowhere and no one to ask for help when I could not find the correct parking place.”
“Paid online, got to the barrier with my ticket (1.5 hours ahead of paid for time). Machine says 70gbp to pay.
Tried to call the help, but we could hear he was have an argument with the next lane.
Eventually got in front of a large queue, in a different lane. Same thing but this time we could talk to the 'help'.
He was very 'OFF', obviously stressed as the barriers weren't working. He patronisingly asked for my reference number which I gave, the opened the gate, asking the question if it was open. No apology, as if it was us putting him in this awkward position (everyone had the same experience!).
I understand that tech problems do occur from time to time but this mans attitude was appalling. My wife and I both work in the customer service industry and this man needs to return to basics. Do you have ANY training?”
“I booked my parking on line and used the directions given. Parked my car Friday afternoon and arrived back from Germany Sunday night. Took my ticket to the exit and it told me that I had not paid. Was in a rush so went to machine as could find no attendants. Had to pay £119 to get out the car park + the £17.99 I had already pre paid!!! NOT HAPPY!!!!!”
“Not many spaces nearly missed my flight due to having to search for a space. They car park was that busy it was difficult to drive around due to cars not being parked in proper spaces. Why is the B section closed as this would free up more spaces.”
“I prebooked and paid for parking but the system did not work and further payment was demanded when I left. To make matters worse the button to speak to the operator on the far left barrier is broken - no doubt caused by all the people having to explain they have already paid and booked. Not what you need after a long flight and you just want to get home.”
“System didn't recognise my car then on return tried to charge me £95 for something I had already pre-booked for £25 online. How can the charges be so different for the same thing? Also when I asked for assistance to resolve the matter the worker come across as unhelpful and uninterested. Eventually he found me booking and let me out but could be doing without the hassle after a flight”
“This is only in relation to dropping off and picking up passengers using the multi-storey short stay car park. The rates are extortionate. We stayed just over 1 hour due to slight flight delay, to find our say cost £12.50. Since heard in press Edinburgh short stay car is THE most expensive and I can confirm this. I think these rates are a complete rip-off and shamelessly profiteering.”
“No parking spaces available. Drivers forced to park at the sides of the roads - stressful when rushing for a flight. Saw a car which had a warning sticker on its window because it hadn't parked in a proper bay.
Staff should have been out guiding customers to any available spaces, & the parking should not have been over-sold.
I'll look at the alternatives next time.”
