“Prepaid car park for 1 week, i would normally give 5 star as I have used this park many times, however this time at the exit barrier it said we owed 30 odd pounds. Standing in the cold wind and rain speaking to a man via intercom it was hard to make out what he was saying. He was very short with us after it transpired he had asked us to put ticket in machine which we didn't here, and then said because you didn't put ticket in I will have to do it all again now, as if it was a huge problem, sitting in his office, with nothing better to do, he should have been out in the cold.”
“Hi folks. I had to do circle round and lag the pound fee. Then ask someone for directions to the terminal parking. I think the signage for the terminal parking could be better. Thanks Christian”
“i generally use the long stay car park but on this occasion as it seemed like a reasonable deal I booked the multi-storey with fast track. There was no parking available in the fast track designated area so by the time I went around various levels it proved no quicker than the long stay car park. The advantage was the fast track access to security as we had only hand luggage. If we had been able to park at the fast track area it would have been a better service.”
“Gate didn't open on arrival like they said it would when we booked. Also had the hassle when we came back of explaining to the car park attendant that we had paid in advance.”
“It would have been better if the instructions to use the facility were clearer as it did not mention needing to obtain a ticket at the gate upon arrival. Also when I was leaving the parking area and inserted the ticket it said I had an outstanding balance of £240 to pay which was clearly an error however, I had to then waste time moving away from the barrier, reparking my car and sifting through emails to make sure I had not missed additional fees being mentioned in the Ts and Cs. ?Thankfully I had not misread them and had to call for assistance at the barrier which I was the asked for my booking reference (again having to sift through emails) to be told all was fine and I could leave. No apology, no explanation.”
“on arrival the who dealt with my enquiry on 9/12/16 via the barrier intercom was less than helpful. Abrupt in the extreme bordering on rude. Unlike the person who did help me on leaving late the same day....courteous in providing information requested. This person dealt with myself properly and in doing so this is not the letter of complaint that I initially was going to send”
“After coming off a long haul which sat on the Edinburgh airport runway for a full 50 after the plane landed which can only be as described as pathetic customer service given all flights and their arrival times can be tracked. I then had the ticket which was prepaid rejected at the ticket barrier when trying to leave the car park. By pure chance a member of your staff was in the area and I then had to get out of my car in freezing conditions to find my online booking reference which fortunately I had printed out. To be fair he quickly called in and I was able to proceed none the less this should not have been necessary and I was less than impressed with my arrival experience at Edinburgh, not what I would expect at an "International airport".”
“The parking is too expensive.
Customers should be able to walk from the long-stay carpark to the terminal building. Walking is quicker, under the control of the customer, and provides a bit of exercise. It is crazy to make people take a bus, which can easily take 20 mins including waiting (and not 5 mins as shown on the website).”
“Parking fine and close to terminal. However parking is very expensive for what it is; possibly relying on fact that very few options are around for early flights if you don't live in Edinburgh as well as fact that a number of people will be travelling on business.”
“The pre-booked tickets are seldom read on exit which requires phoning. Surely this can be sorted out. And the last lost of price rises have priced me out of the market. So I no longer use your parking. I used to spend £100s of every quarter,”
“Trouble on exiting as the machine told us we had to pay £14 to exit but we had pre-paid our parking and were not over the time. Got out by contacting the help button. Which was fair enough but that's the last thing you need when you are tired and just want to get home!”
“While the parking itself is convenient (multistorey) and having the access to the express checkin is a great benefit there are problems with exiting. On the last 5 occasions I have booked on-line when I go to exit the carpark it says that there is an outstanding fee to be paid. Very frustrating at the end of a long day.”
“Parked at the gate specifically to get out quickly, however car infront was having problems saying that ot hadn't been paid. Took 15 minutes to move about ten steps. Got to the gate and my ticket said outstanding amount 50.00. Pressed the button and guy asked for reference etc. Hassle i didn't need when i still had 2 hours to drive. Pretty frustrating. Also, car park not very well sign posted to terminal if you're walking”
“Every time I try and exit the Long Term car park my ticket is rejected and I have to talk to someone on the intercom to let me out. I always pre pay my parking charges, I drive up to the gate and it prints my car registration on the ticket. So far so good. When I try to exit the car park I have to speak to someone .When I contacted the company to ask why, they said that my number plate must be dirty/unreadable to the exit barrier. It seems to read it going in ok I can't believe it got that dirty in a week.”
“Overall was good however, our flight from NYC was delayed by 3.5 hours, I had allowed an additional 1 hour on our parking booking but obviously could not have foreseen the 3.5 hour delay. We were charged an additional £12 parking due to the delay which was no fault of our own. I think this seems excessive and reduced rates or a certain time should be allowed for flight delays.”
“As an infrequent user of Edinburgh airport I find that the signage could be clearer. There are a lot of signs but when in heavy traffic the signs could be made easier to read and follow. Signs are installed by people who know where they are going rather than through the eyes of those in most need of direction.”
“For the second time I was faced with a 501 pound payment ,on departing.I called the controller of the barrier and he asked me for my prepayment proof which luckily for me was readily available.This is not what I call efficient service,there appears to be a mismatch between the parking companies!!! Otherwise I found parking fairly straightforward.”
“Nicely laid out parking and easy to follow instructions and directions. However very overpriced especially for one days parking when flying down & up to Birmingham and London for meetings.”
