“Plenty of spaces and price is ok if you book online. Only issue we had is when leaving, the barrier said we had to pay £130 but we’d already paid online. We spoke to the person on the intercom and it he let us through but it would be better if it didn’t try to charge you again in the first place.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Whilst this car park is always good value for money, it is prone to flooding in certain areas making it challenging at times to negotiate large puddles of water if there has been rainfall.”
Thank you for your review,
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“It is in fact quite a walk to get to the " fast park". Then when we collected our car it was parked quite a walk again in the rain from the key collecting place.
Had we known we would have booked the closer under cover car park at the reduced rate.”
Thank you for your review.
Our fastpark team park your car in an available space, if you require your car to be close to the fast park reception you can request this for your arrival date if you require it.
Kind regards,
Customer Support Team
“Issue when exiting car park, attendant very unhelpful. Probably my own fault for not following the procedure. After giving all my details including the order ID he was convinced we had parked in the wrong place and was insisting on more information. What is the point of issuing order numbers if the staff are not going to use them. Eventually sorted by someone who listened.”
Thank you for your review,
I'm sorry to hear that you had issues when exiting the car park however I'm pleased to hear that the staff assisted you and you were able to exit.
Kind regards,
Customer Support Team
“Reasonable entry system and helpful staff. After you have collected keys on return , the car can be a long way away and nobody there to show you where to go. Very little space to get luggage in . Quite disappointing considering the cost”
Thank you for your review,
I'm sorry to hear that you found it difficult to locate your car. We have staff onsite 24 hours per day and are always happy to help should you require it.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Second time I've used long stay this year, both times my number plate has not been recognised at entry, resulting in having to phone for assistance or pay the asked for £100 plus at exit, not ideal looking for a phone point on a wet evening, after a long flight. Also walk to and from airport is quite uneven.”
Thank you for your your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We have used this service before and it was excellent, so decided to use it again.
First part, parking up, was as expected, but the second part was disappointing.
The key wasn't in the locker like it should be, so had to find the attendant and get the key, no big deal.
The barrier wouldn't let us out, pressed the intercom - 'take a ticket' I was told, took ticket, drove to next barrier, ANPR would let us out yeah? No!
Put ticket in, tariff £6, but I've already paid! Back to FastPark, 'drive to barrier and tell them that you've come from FastPark', did this and then waited while they checked that out. Told to put ticket in, 'Ive already done that earlier and it kept the ticket', I said, eventually allowed to get on our way.
Wasn't ideal when the flight had already been delayed, it was raining and a two and a half hour journey home across country to Dumfries & Galloway.”
Thank you for your review,
I'm sorry to hear that you experience issues when collecting your car keys and exiting the car park however I'm pleased that our team were able to assist you and resolve the issue at the time.
Kind regards,
Customer Support Team
“The drop off of the car was quick and someone was there to explain the process to us given this was our first time parking here this was very appreciated.
Only criticism is that on collecting the car we noticed that all of the windows were half open which leads me to believe that whoever parked the car for us, accidentally held down the unlock button on the key and they all came down. This would have been fine but while we were away we had snow in Scotland and I imagine rain too. Which meant we arrived home to soggy seats and the water staining on the fabric of the seats is horrendous!”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I’ve used the parking at Edinburgh airport many times and I’m always happy with it.
In this occasion I was less impressed, the ticket machine when I was leaving was requesting I pay £160 when I had nothing to pay. I pressed the buzzer for the attendant and was greeted by a very rude obnoxious male. I eventually got through the barrier without paying any more money but was not impressed by the experience.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“The drop off and collection was really good.
The £6 charge to leave the airport car park area was a hidden charge.
Also we were delayed. We were informed that we would be charged £15 per day extra. When we got back, the charge was £25.
So, watch out for extra charges that are not explained.
Not happy about the extra cost at all and the poor communication about these costs.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Instructions to airport were fine.Labelling of different parks within airport was not clear.We parked just under tower and there were plenty of spaces.Couldn’t then find how we were meant to walk to the departure building .Eventually had to throw our cases over a barrier and jump over it ourselves to access a road to the departure building entrance”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review. I am glad that you found your visit good and hopefully you will have good experiences in the future. Our pricing is dynamic meaning that the cost of each booking can different based on many different factors such as lead time and occupancy.
Kind regards,
Customer Support Team
“Lack of lighting , No clear signs showing direction to Airport after parking car, Path to airport dark and full of potholes. very difficult to find the path from airport... May be some of it were due to the construction works !!”
Thank you for your review. We are currently working on a project that will improve the walking route from both the Mid and Long Stay car parks. This does mean that there is ongoing construction works over the coming months however I hope that on your next visit you will notice an improvement.
Kind regards,
Customer Support Team
“I arrived in the dark, it was also very wet. The walking route from the car park was not well signed, large puddles had formed in the road which I had to pull my case through, by the time I got to the covered part of the route I was soaked. The surface was also quite rough in places making it more difficult. It gives a very poor impression of Edinburgh Airport.”
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“The price arrival and dropping off process are brilliant make it a less stressful time when preparing to fly. Shame the return is not the same. Trying to find the fast park area is a bit more difficult as the signage is poor. Then finding your car is even more so. A scribbled number on the key fob and then working out where that is after a crappy flight makes it such fun. Improve signage and maybe a map on the wall where u get your key from would help weary travellers actually know where the car is.”
Thank you for your review. I am sorry to hear that you found our wayfinding for FastPark unhelpful. We have signage in key locations through the airport however we are working to improve this where we can. In future if you do have difficulty in locating your car if you speak to a member of staff in the FastPark reception they will be happy to help you.
Kind regards,
Customer Support Team
“Flights were delayed and could not get in touch with anyone at Fast Park. I was advised to email but got no response. Munich Airport was closed
On day of our return and it was three days before we could get flights back.”
Thank you for your review. I am sorry to hear of your delayed return and the inability to contact anyone. In future if you send the FastPark team an e-mail to fastpark@edinburghairport.com a member of the team will respond to you as soon as they can.
Kind regards,
Customer Support Team
