“Parking at the airport was the easiest option although the long stay car park, which is the only reasonably priced option for a weekend, was a long, cold, unsheltered walk from the terminal. The current works ongoing in the car park made it difficult to find where to go to get to the terminal when you were parked at the far side of the car park (the only area with spaces).”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative space.
Kind regards,
Customer Support Team
“I always, park at the multi- storey . However, for the second time the car plate recognition didn't work, so i had to go to the office to get this sorted out.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I would have given 5 stars but for a few niggles. The staff on arrival were very friendly and helpful and it was easy to retrieve my key and my car on my return. However it appears that whoever was driving the car played around with the settings and worst of all switched off my automatic headlights. Leaving a well lit airport onto a well lit road I didn't initially notice so was driving without headlights. I don't know why the driver felt the need to fiddle with the car settings and turn off my headlights but they're actions would make me think twice before using this service again.”
“Pretty average considering it’s meant to be the best parking in Edinburgh airport. It’s seems the structure itself is poorly built and or maintained. As illustrated by the massive puddle of mud/dirty water behind my car (middle of third floor so not near an outside wall). Glasgow multi storey is a better car park”
“If you arrive in the dark to park your car, or return in the dark after your trip the route to and from the airport is not well signposted and pathways not well lit .”
Thank you for your review,
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“The number plate recognition failed, both on the way in and the way out
A kind man on the intercom did sort it out, otherwise it would have been £200!!!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Long stay parking is a good option if you don’t mind a long walk 10-15mins to the airport terminal. The price keeps creeping up (I used to use the Mid Stay facility, but the price hikes have made it too expensive). Their current maintenance work on half of the long stay car park make the walk longer and spaces fewer. My holiday was off-season and it was still packed with few spaces left.”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Upon exit at the barrier it prompted me that I had an outstanding charge to settle despite the fact I booked online. This is the third time in a row this issued happened. I had to use the intercom function to help.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“2nd time I've used the mid stay car park and had to contact the customer service on exit. There can't be number plate recognition as payment was asked for despite prebooking and paying.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Well priced but issues when leaving the car park. Had to speak to staff through the intercom at the barrier. This nis not the first time this has happened at the mid stay car park.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Fair location, still a bit steep in price for the stay and the fact that it’s still a decent walk from the terminal. On our way out we inserted our ticket & the machine stated we had a £150 outstanding fee - we prepaid so knew this wasn’t right as they should’ve had our number plate on record. Had to wait for someone to answer the help intercom with a queue of cars behind us waiting to get out.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Mid stay carpark is pretty good value and an ideal distance to carry luggage to the terminal, although the spaces always seem to be at the far end next to long stay, regardless of when we park in terms of time of day or day of the week. However, the road surface is in a shocking state throughout. There may well be a designated walkway to the terminal but it is poorly marked and a bit of an obstacle course when pulling wheeled luggage. There were abandoned trolleys along the way that we had to move, as well as numerous pot holes, sections of rough ground and puddles. I do really hope that the upgrading work currently underway will improve the overall experience before we travel again. It would also be good to get cheaper non-refundable prices. All we could get this time was a more expensive refundable booking price, which we really didn't need.”
Thank you for your review. We have recently completed upgrade works in the Mid-Stay car park which saw the car park resurfaced and a new designated walking route set out. I hope on your next visit you will have an improved experience.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was fine although this is the second time in as many months that I have used the parking (previously it was the multi storey), paid it online prior to arriving, picked the car up ahead of time and been asked to pay £180 to leave the carpark. Both times I have had to press the button to speak to someone and explain I have already paid.
The barrier has then been lifted and I have been allowed to go however it is very annoying that I have to explain I have paid already.
I am starting to think they just automatically ask for money to exit despite having already paid, hoping some people actually pay again.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Edinburgh Car park was good. The pot holes on the road exiting need sorting. Broke my suspension as I pulled out. Ended up costing £310 to get new spring fitted. Please get into the council for the state of the roads in and out of the airport!”
Thank you for your review,
I'm sorry to hear that your became damaged when using the public roads, I would encourage you to reach out to the council directly to report any damage caused by road conditions.
Kind regards,
Customer Support Team
