“Flights were delayed and could not get in touch with anyone at Fast Park. I was advised to email but got no response. Munich Airport was closed
On day of our return and it was three days before we could get flights back.”
Thank you for your review. I am sorry to hear of your delayed return and the inability to contact anyone. In future if you send the FastPark team an e-mail to fastpark@edinburghairport.com a member of the team will respond to you as soon as they can.
Kind regards,
Customer Support Team
“Parking area is really good, nice and close to the terminal with minimal walking.
Although I paid and booked online, the machine still wanted to charge me.
Really let the experience down to be honest.
One item that may be looked at as an improvement would be to have the signs detailing which section you are in, to be double sided so you can see them when you come out of the Terminal as well as when you park up.”
Thank you for your review,
I'm pleased to hear that you were happy with the location of the car park.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The parking was absolutely fine, however as part of the multi-storey deal you are offered fastTrack security directly from the second floor of the multi-storey car park. The reason for only giving three stars is, firstly, due to the door to the fastTrack being locked so we had to go back through the car park and through the airport to security. Secondly, when I informed the member of staff at the fastTrack gate he couldn’t have cared less or tried to rectify the issue for other passengers, which shouldn’t surprise me as pretty much everything about Edinburgh airport is very very poor.”
Thank you for your review. On the morning that you travelled we are aware that there was an issue with the FastTrack door from the bridge of the Multi-Storey car park which meant it closed by itself after coming off the magnetic lock that holds the door open. Our Security team have flagged this with our Engineering department to get it fixed and I am sorry for any inconvenience this may have caused you.
Kind regards,
Customer Support Team
“Was able to find the car park and a space easily enough but finding my way to the terminal was a challenge. Better signage for the walk way to terminal is required.”
Hi there,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Overall ok experience. However, there is a lack of signage from the long-stay car park to direct you towards the terminal. More signage would be appreciated. Further, upon leaving the car park the ticket barrier didn’t accept my ticket, however the staff over the intercom were helpful and let me through.”
Thank you for your review,
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
I'm sorry that you had issues when exiting however I'm pleased to hear that our team were able to assist you.
Kind regards,
Customer Support Team
“Used the multi storey parking which is a great location for access to the terminal.
I prepaid for my parking. Entry was a little confusing as you need to take a ticket then use that ticket to access the multi storey. The numbers of spaces displayed at each level were completely inaccurate, a level with 12 spaces displayed had no free spaces. Whilst a level with 0 spaces had at least 3.
On return any prepaid customer was to use the ticket to exit. The machine at the exit then asked for £170. Thankfully the help button contacted a very helpful person who could confirm that I had prepaid and allowed me to leave.
Great location, just a little frustrating to use.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“It's expensive but convenient. Decent sized car park space compared with other airport car parks I've used. Poor signage for the terminal car park coupled with unclear instructions made it more difficult to find my way to the multi-storey than it needed to be.”
Thank you for your review,
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Easy to book & get to. Price was good and fast track security a treat. Ample spaces but tight. However our flight home was cancelled and we were delayed overnight. It cost £75 for an extra 15 hours parking. Our original 4 days were £39.90.”
Thank you for your review. As is set out in the confirmation e-mail that you receive if you do overstay your booking then you would be liable to an overstay charge that is charged at the non-booked rate. In future if you do encounter a delay that will take you outwith the grace period of 6 hours, then you should make a new booking that starts when your current one ends.
Kind regards,
Customer Support Team
Thank you for your review. I am sorry to see that our ANPR system didn't register you when entering and exiting as it should have however I am glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
“It was fine as far as the parking but having no shuttle buses on wasn’t acceptable. I wasn’t made aware of this prior either. I had a child and a 70 year old with me, neither who are great on their feet. If I’d known that I’d have never booked this car park.”
Thank you for your review. The Long Stay car park is marketed as a facility that does not have a shuttle bus service and this is confirmed both on the website and in the booking confirmation that you receive. The car park is approximately a 10 minute walk from the terminal however we understand that some customers have different needs and we will support those who need assistance when required.
Kind regards,
Customer Support Team
“Very disappointed that my vehicle was not parked in disabled parking when we got back from holiday. My blue badge was on the floor on the drivers side. It did not jump there itself as it was tucked down the front of the front windscreen. We could not get the front doors open fully where it was parked(row E) so it was not easy to get my disabled husband into the vehicle. This will not stop me using the Fastpark again but it was disappointing.”
Thank you for your review. I am sorry to see that your vehicle was not left in a blue badge space as requested. In future if this does happen again if you speak to a member of staff at the time then they will be happy to move your vehicle for you to allow you to enter your car more easily.
Kind regards,
Customer Support Team
“Average experience. Decent prices for parking but signage is woeful in the dark and walkways are temporary and poorly set out. Unless you know where you’re going you can walk the wrong direction easily. Bring a torch and satnav.”
Thank you for your review. We have recently commenced works to improve the walking route from our Long Stay car park and these works are expected to be finished in time for the start of the summer season next year.
Kind regards,
Customer Support Team
“The walkway from the terminal to long stay car park is not clearly marked. Ended up walking on the main road to the car park vehicle entrance. Again exit signs in the car park have you driving around in circles.”
Thank you for your review. We have started works to improve the walking route and signage from the Long Stay car park to the terminal. We expect these works to be finished in time for the summer 2024 season so hopefully next time you visit you will see an improvement.
Kind regards,
Customer Support Team
“I have used multi car park on several occasions, the last visit was this week, and I always have trouble with the ticket. First time, I was asked to pay £350 on exit, but after buzzing from barrier, charge was negated by staff when I gave them booking ref. Thereafter, I've always gone to staff in car park office on arrival and they reprint a ticket with my car reg, and therefore had no problems when I retu4n from holiday. This week, however, I was told to report to staff on my return. I did this, and was told to get in car, drive to barrier, would be asked for a ridiculous sum, then phone to get it cancelled.
Surely after reading this and many other reviews concerning the same issue, it's time to get the camera at the entrance barrier sorted so the number plates are read on entry, as it says on the booking confirmations.
I would recommend multi to others but would tell them to report to the office to ge5 a new ticket printed so that they could have a troublefree exit when they arrive home.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Posted 1 year ago
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
Kind regards,
Customer Support Team
“It was great to be able to walk about 5 minute's from the airport to our car, however leaving the car park was not straightforward, you need to stop at a barrier to collect a ticket to exit the car park, this was not self explanitory it was a good job that an attendant saw someone in front of me struggling to figure out how to leave the car park. After this barrier there was another barrier which you need to insert your parking ticket, the machine then asked for a fee, however the attendant at the first barrier advised me to contact the person in control of the barrier to validate the ticket with no charge. This caused a hold up at the barrier as some people had been parked in the car park for a short time, had paid the fee at the machine and were caught up behind us that had parked up and paid for a weeks parking.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
