“Long Stay parking is a short walk from the airport. Plenty of spaces, with areas of the car park labelled so you can find your vehicle on return. However, the signage to find the long-stay car park was quite inadequate, and the signage to find the path to the terminal was also poor. Decently priced though if you are willing to walk 10 minutes and don't want to wait for busses to the outlying long-stay carparks.”
Hi there,
Thank you for your review.
I’m sorry to hear you found our wayfinding inadequate. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“I feel the flexable parking offer is misleading. The headlines state book early for best rates. Change or cancel your booking up to 24 hours before date of travel. What it says only in the t&c is that if you do want to change your booking, for example your airline changes flight times, you will be charged a new rate when changing booking. For me it was a higher rate. I feel it is a wee bit of false advertising.”
Thank you for your review. We do allow customer to amend their booking up to 24 hours prior to the booking free of charge, meaning we won't charge you an admin fee however due to the dynamic pricing model that we use there may be a difference in price.
Kind regards,
Customer Support Team
“Car park itself is great and very handy, my issue is the pricing. Due to unforeseen circumstances I had to park at the airport in a hurry. The price is pretty reasonable if you have this organised in advance, however the prices if you haven’t booked online are utterly ridiculous and £170 for 2.5days is far too steep.”
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Firstly cost £10 more for 5 days than it did for 6? Had to rebook as Ryanair cancelled my flight on the Monday so didn’t leave until Tuesday. Car park uneven and full of puddles. On reaching barrier on way out it tried to charge me £160 to leave, even though I booked and paid online? Not very impressed”
Thank you for taking the time to contact us at Edinburgh Airport. Our pricing is dynamic meaning that it can change from booking to booking. When amending a booking, due to the way the booking engine is configured it's the same as cancelling and re-booking.
Kind regards,
Customer Support Team
“Arrived and my car was not there. I assumed since I had put my flight details in that the FastPark system would work. Had to wait 30 mins. But on the plus side my car had been de-iced and was warm inside.”
Thank you for your review,
It looks like you checked out at 00:20 on 26/11 and your booking was due to end at 00:30 however it looks like you selected your flight return time at the kiosk as 23:40 therefore the car was not ready for your earlier arrival.
I'm pleased that the FastPark team immediately retrieved your car for you.
Kind regards,
Customer Support Team
“We paid in advance for the multistory car park and fast track. The multistory was full when we arrived so we ended up having to park just outside it. When we came to exit two days later, the machine told us we owed £150. It was waived but it was an uncomfortable moment.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Opt for our Edinburgh multi-storey parking exclusively for the ultimate convenience and fast-track security it offers. While the previous inclusion of fast-track border control on return has shifted. Would reconsider bookings in the future”
Thank you for your review,
I can confirm that your Multi-storey car park booking includes the use of our FastTrack security lane for up to 5 passengers travelling in your vehicle. Please show your car parking ticket or booking confirmation when using this service.
FastTrack Passport Control is a separate product that can be purchased.
Kind regards.
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was fine but arriving back in the late evening I was concerned as to whether the barrier would open with my ticket as I had read other people had experienced problems. My ticket would not read and I had to press the intercom several times before finally speaking to someone. Even he had problems but eventually the barrier opened. Not the stress free parking suggested in the website!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you were happy with the location of the car park and the spaces available.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“They changed all my cars settings and did not leave a note! Why?! It would be so easy to have slips of paper with things like:
Steering wheel settings
Seat settings
Windscreen wiper settings
Rearview mirrors
Side mirrors
These noted with boxes and drivers could tick which ones they'd messed around with so customers could know when picking their car up!
Especially if like me you are disabled and it was freezing cold outside and pitch dark.
I do not see why there was any need to change my WINDSCREEN wipers sensitivity settings for the automatic feature. They could have just put the normal windscreen wipers on?! How far did the drive the car to need to do all that to my car?!
I've left my car at many places where another person has had to drive it (parking places and MOTs etc) and have several named drivers on my insurance. Never have I had my car returned with EVERYTHING changed in my 15 years of driving! Normally it's just the mirrors and seat.
My car isn't even a fancy one with lots of complicated options like the new ones. It's a 2014 nissan note!
This puts me off using this place again.
.
When doing the check in screen when we first got there we were all masked as I'm high risk of serious illness or death from COVID and just when we were about to click the final button a member of staff barged up to us, and took over!!! Going BACK several things on the screen then going over them with us?! We knew what we were doing. He was also not masked and did not ASK us if we wanted help and was rude and unnecessary.
FastPark need to educate themselves and their staff on ableism and the COVID pandemic, and keep their distances from masked people and ask for consent to get up in our personal spaces without masks.”
Hi Louise,
For safety purposes, the FastPark driver may be required to alter seating, steering wheel and mirror positions. As I'm sure you'll appreciate, our drivers may not be the same height as you, and we must ensure their safety. This does mean that you may need to reconfigure these settings upon your return. In terms of your windscreen wipers, I can only imagine that it was raining during one of the times the driver moved your vehicle and again, they would need to use windscreen wipers. The team endeavour to return these settings back to how they were found, but as they are not familiar with the workings of every car, sometimes they are unable to do so.
It's disappointing to hear that your check-in experience at FastPark was not a positive one. Our team are on hand to offer support however, this should be done in a polite manner. In future, I'd encourage you to tell the staff member if you do not want their help when it is offered - and there is always a manager on-site that you can request to speak to if needed.
Thanks,
Customer Support Team
“Harsh penalty
My 17 days booking should have been for 18, as inadvertently when doing the online booking back in July for November parking and knowing I had a late flight arrival it was my intention to have clicked on the 00.30 for the next day exiting. Alas my mistake in the booking which I failed to notice meant my time expired a day earlier than I intended. I found this out when trying to exit and was presented with a £75 penalty, as explained by a very unsympathetic voice over the intercom, which kept telling me the charges were clearly explained on the notices.
All covered by the terms and conditions, but after a good value initial cost the penalty for 1 day extra at nearly the same as the total for all the other days felt really harsh.
I parked on the roof level as the indicators at the entrance of availability were all showing red, which meant what, I didn’t know, then the supposed number of spaces in green on different levels did not seem to equate to available spaces which I couldn’t find. That was a shame as on return the temperature was at minus 2 so had a rather frozen car.
Tired, cold, late at night and a huge penalty, I have learnt my lesson. Read and double, or triple check the booking or just park elsewhere.
On the positive, the fast track across the bridge to Security was good once the labyrinth of renovated corridors was negotiated”
Thank you for your review,
When making a booking you are prompted to check and confirm the date and time before entering your payment details. You then shown the dates and times chosen before submitting your payment.
Once a booking has processed you will be provided with a booking confirmation which also details the dates and times which you can amend if they are wrong.
As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
“On my return, one lift out of order, one lift not stopping at level 1. When exiting car park, on inserting pre-paid ticket, was informed I owed £360. Had to buzz the attendant to allow me to exit car park. Second time this has happened. Not exactly cheap to park in multi-storey, so at least get the basics working.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Used the long stay car park on many occasions and not had a problem with getting to and from terminal, but on my return on Wednesday the 22nd Nov after 8.30pm found car park entrance blocked off with barriers and was forced to walk a fair distance through barriers until I could get into the car park then walk the length of the car park to to get to my car. The car park was virtually empty at the airport entrance end, with no sign of works being carried out and no signs up saying diversion- pitch black at this time if night, so poor service from you this time !!!”
Thank you for your review. We are about to commence works on the Mid and Long Stay walking route project which will see an improvement to the walking route for both of these car parks. We closed the car park almost two weeks ago to allow vehicles to leave prior to us commencing the works in the coming days. I hope next time you use the car park you will be able to use the improved walking route.
Kind regards,
Customer Support Team
“Decent parking. No issue with drop off although after prepaying online, the barrier wouldnt open at exit and said i owed £210 to leave.
The staff opened the barrier for me after my explanation though so all was fine in the end.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Cost of parking was reasonable. The walk to & from the airport is ok when not raining. Perhaps a covered walkway some of the distance would be of benefit in the future.”
Thank you for your review,
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
Thank you for tour review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to park. Signage to pathway to terminal from longstay carpark poor.
Feels like cobbled together solution to no bus transfer.
I prefer the walk rather than using the bus.
Would recommend if pathway to terminal was improved.
I will use again as having worked out where to join the path it will be easier next time.”
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you found our parking convenient.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Used the Fast Park for the first time. The entry and exit process was very good, although I'm not sure the camera process was working.
I was disappointed that the driver messed about with all the functionality of the car, for example the climate systems, yes adjust the seat and maybe the driving mirror but they jammed the electronic parking system, so after a long flight back I had to spend a while to reconfigure the car”
Thank you for your review,
I'm pleased to hear that you were happy with the entry and exit process.
We can confirm that our drivers are instructed not to touch any audio/ electronic settings in customers' vehicles, therefore please accept our apologies if this has not been the case.
Kind regards,
Customer Support Team
