Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Used the airport parking for a holiday to Ibiza. Parked for 1-week, returning on 01/10/2023 at 23:10 with Jet2 holidays. The flight arrived 20-minutes early, we collected our case and keys at the terminal, made our way to the car and got as far as the exit barrier (at 23:36) where we had to pay a further £6.00. Not impressed!”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“I parked at fast park and charged an extra £6 to get out of the parking area. The entrance boom was not working so no card was issued. The instructions to get out of the boom gates is lacking.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Struggled to find a space then tried to follow the passenger route to the terminal but difficult to find the passenger route from the long stay area, potholes & massive puddles make it difficult to drag a suitcase through the car park. I use the car park because it’s necessary but it’s not particularly pleasant.”
Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Parking and process was fine and pleasant, however when leaving, early hours of the morning the barrier would not lift causing a que and delay while I had my husband stand with my 1 year old and 3 month old baby at pick up point as we could not take pram and luggage all at once.
Therefore this was very cold and distressing while there was no contact number to call. Thankfully and eventually someone arrived.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“All parking at Edinburgh airport is pretty straightforward to navigate, and can be value for money depending when u book. However, when my airline brought my flight forward 36hours I couldn’t alter my booking, website said staff cannot change bookings made online so I was left with only option of cancelling my original £36 parking for 3days and rebooking 4.5 days at a cost of £125. I’m not impressed. Be careful when u book!!!”
“I ARRIVED WITHIN MY BOOKED TIME, BUT THE MACHINE GAVE ME A STANDARD UNIDENTIFYING TICKET WITH THE RESULT THAT I WAS ASKED FOR A LUDICROUS SUM ON EXITING AND HAD TO WAIT FOR ABOUT FIFTEEN MINUTES BEFORE IT WAS SORTED OUT. TIRESOME”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Booked vehicle online parking at Edinburgh airport. On arrival vehicle registration not recognised so had to speak to parking officer to allow me entry to secure park. On returning to car after holiday again unable to exit as registration again not recognised. Again contacted a VERY unhelpful grumpy parking officer that was most certainly not an ambassador for the airport.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Only chose this car park as I was wary about using a third party car park. Not cheap to park here. And I was driving around for sometime before managing to find a space there were cars just parked on the road and not even in spaces, also loose luggage trolleys laying around on the road. When I was leaving the car park I put my ticket in the machine, and was stopped at the gate and told I owed £190!! After calling through on the intercom it was resolved after giving my reg and name. So overall not a great experience.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Excellent guidance for arrival, convenient parking for terminal. However, the ticket issued did NOT have car registration as indicated, not covered by a walkway to get through rain and puddles, no trolleys nearby, so our case was wet before we traveled. Anxiety on exit as once again a demand for £270 at barrier!!!! Helpful assistant sorted this out, but it puts a damper on a stressful return home.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We always use the long stay and usually have been very happy but the last two occasions have been very disappointing. My last booking was in the mid stay so I could be closer to the terminal for an early flight. However, when I returned to my car and put the ticket in at the exit barrier it said I needed to pay £120!!
I pressed the assistance button and it took 10 minutes before someone replied. It was all ok in the end but really not a very pleasant experience after a long journey. The car parks are also very messy, cars parked outside of bays and no clear walking paths … it’s a lot of money to pay for what feels like a very messy, run down car park!”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“This is an expensive way to park, there are very few spaces and I would expect trolleys to be readily available, there have been quite a few times now I have needed to go into the main terminal to find one”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“The service is somewhat disappointing i comparison to what it was previously, the drop off is still useful but your car was previously bought to you rather than you being given your car’s location and then made to fetch it yourself. Not really valet parking at that point is it?”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“This time so expensive took 30 mins to find a parking space ,so obviously taking bookings regardless of the full house I'm disabled and was no chance of disabled bay which was terrible
Worst experience ever at the airport and I have used the terminal for years
The only thing I was happy with was how easy it was yo pay additional £32 fir our cancelled flight although there's no compassion shown
So overall its the worst ever time trying to get parking ,PURE GREED !!!”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
