“I arrived early in the day as intimated in my online booking. I was informed that the CCTV camera would record my arrival and recognize my car. This didn't happen so on my departure the system tried to collect a very large sum of money from me. However i am pleased to say that the problem was quichly resolved by the help desk.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was fine, after eventually finding a space. Car was where I left it when I came back.
What annoys me, though, is that the buses that ran between the long stay parking and the main terminals have been dropped completely in order to save money. This means what feels like a long walk, with luggage, and kids, in the dark and rain (as it happened for this November evening flight)....and, as far as I can tell, the savings are not passed on to the travelling public who pay the same as before!”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Signage from the Car part to the terminal is awful. The walk includes finding a small gap in a fence (which is not signposted) and through an apparently disused car park again unsigned. The walk back in the dark is almost as difficult. The process of getting in and out of the car park works well”
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“In the past the long stay car park was accessed by bus ensuring the safety of users to and from the car park. This has been removed but ofcourse the service is no cheaper. I used the car park earlier this week and found the improvised walkway poorly lit and I found myself walking in shoe level puddles and on uneven surfaces. I was lucky in that the temperature was above freezing.
Parking at the airport is not cheap and at £5 for set down or pick up and almost £23 for my stay the organisation appears to be more concerned about profit than the safety of its customers or the service it provides.”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy enough to find in the car, but as soon as youve parked, there is no signage on how to walk to the airport. Eventually I found an open gate that lead into another car park which led to the gate. Had to use Google Maps. Cars parked all over the place, on curbs, in the road, double parking. Pot holes everywhere. No staff on site. No bus opperating.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Parking itself was fine (pre-booked) but on leaving we were told we had more than £600 in charges to pay. We had email confirmation of advance pre-paid booking for Mid-Stay so contacted via help button - we were advised that we had parked in wrong car park, we advised that all signage in car park showed mid-stay so were told that charges would be dropped ‘this time’. Oddly, when we parked the area of mid stay (clearly signed) that we parked in was almost full, but on returning was empty with exception of our car and a motorbike. A stress that wasn’t needed at end of long flights but thankfully quickly resolved.”
Thank you for your review,
I can confirm that Mid Stay was preparing to close from the 6th of November therefore your parking would have been upgraded to avoid any issues.
Kind regards,
Customer Support Team
“I booked this and I had trouble on entering the first barrier and had to push for assistance. The operator wasn’t very helpful as to why the barrier didn’t open but opened it from his end, then the same happened at the second barrier to get into the car park. And then on my way home from my holiday the same happened on leaving the car park, after a long journey and it was late at night I wanted to get home and had to speak to another operator to get the barrier open, however not one operator explained to me why the barrier wasn’t opening when my booking was confirmed.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Multi storey is normally so full it is hard to find a space. Often sitting waiting for another vehicle to leave and create a space which nullifies the benefit of parking close.
The exit system normally fails to recognise my car and asks for a large sum to exit. This also takes time to rectify with the call button and the staff always sound accusatory when I ask to be met out. All in all, a poor experience.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The parking is very difficult to manage if you have any mobility issues or are disabled. As a wheelchair user, I found it impossible to get to the airport terminal. First of all, the parking is far from the terminal building and there is no shuttle available. Secondly, when I called the airport I was told an attendant would be on site 24/7 yet there was nobody in sight. To make matters worse, there are no sidewalks, and the road has unpassable speed bumps all along, while the actual road is full of bumps and massive potholes. Some of these were big enough that my wheelchair was submerged by at least 10cm. The layout of the parking is highly confusing, and there are no clear signs indicating how to get to the airport terminals. I'm quite shocked at the lack of consideration for disabled passengers and am hoping that the airport will take this review seriously. Please do try to remedy this dreadful situation.”
“Lighting and signage to airport very poor. Drains need cleaned regularly as huge puddles on pathway to airport which was an issue last time we used car park so not one off issue due to heavy rain.”
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Entering and finding a space for the prebooked reservation went well. Exiting was a different matter - the car ahead took 15 minutes to exit and when our ticket was entered entry was refused, claiming a payment of £180 was required, despite several hours of precooked time remaining. The attendant claimed I had requested a new ticket and this was necessar - upon challenging this and stating the timeframe prebooked the barrier was lifted.”
Thank you for your review,
I'm pleased to hear that you were happy with entering the car parking and finding a space.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
I’m sorry to hear you found our wayfinding poor. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Number plate recognition didn’t work. Had to press intercom on way in - very helpful person. Intercom person on way out was not so helpful, long wait, person behind me revving their engine impatiently- not good experience - last time was much better.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Paid for pre paid parking and as I went to leave the screen said ‘balance to pay £100’ … therefor had to press the intercom and go through that whole rigmarole. The fellow was helpful enough, just shouldn't have to happen.
Its also not very easy to find the car park at the airport - its not well Sign posted at all.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“I used the long stay car park which is a not too far from the terminal building.
There had been a lot of rain and there were lots of flooded bits that we couldn’t get past with the trolley with our cases on.
There are also lots of pot holes as well and it proved really difficult to avoid all of these.
It really does need resurfacing especially in the bottom part of the car park.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Please properly signpost the miserable walk from long stay to the terminal.
Also fill the giant puddle at the gateway between long and mid stay - whatever the weather there is an ankle deep puddle that has to be waded through. Hideous in the dark - and get some lighting fixed too.
Dreadful! You remove the bus, charge the same so lighting, signage and no flooded potholes would be a minimum improvement!”
Thank you for your review. We will soon commence works to improve the walking route from both the Mid and Long Stay car parks within the coming weeks and we hope to have these works completed in time for the summer season next year. I hope next time you visit you will see an improvement.
Kind regards,
Customer Support Team
“Parking itself was fine as was the shuttle bus both there on our arrival and departure.
We left the carpark at around 12am and when I inserted the ticket it came up saying I was due to pay £120, I very nearly just paid this so we could get away quicker due to the time however knew it would be a nightmare trying to argue. Thankfully there was a very kind person on the call buzzer who opened the barrier for me and let us through.
Awful that i almost paid £120 as I’m sure others also would just to get home quicker. My parking was not nearly this expensive - be careful for this additional charges that are not detailed anywhere.”
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. We will commence works in the coming weeks to upgrade the walking route from our Long Stay car park. This will include improved signage where necessary. I hope on your next visit you find our wayfinding more helpful.
Kind regards,
Customer Support Team
