Thank you for your review,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“It feels like the Long Stay is now too small for the volume of cars etc., using the airport so finding a space is now becoming more stressful. Like many others recently, I've had to resort to basically abandoning my car outside of a designated space which I don't like to do however there is no other alternative. I don't have the answer to how the current situation gets rectified as space is limited however paying on average £30 a visit with no guaranteed space seems extreme. Given my latest experiences, I wouldn't recommend the car park to any others (purely selfish approach) as it would limit my chances of getting a space even more!”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“We paid in advance for MidStay
I was surprised to find that we were issued with a ticket on arrival as I had expected that the registration of the vehicle would be recognised
When we were attempting to leave the barrier wouldn’t go up so we put in the ticket. We were flabbergasted when the screen said we owed £270!
We had to press the buzzer to speak to an operator. It took a long time for someone to answer. We provided him with our registration and our name and he lifted the barrier but with no explanation or apology”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Dear team, Our flight took off from Verona 30 minutes later than scheduled, we then had to wait 45 minutes for our baggage on the carousel. All very unacceptable which meant we gout out the mid stay car park later then my 1pm time at booking.
When I inserted my card at the barrier to get out, the screen came up with £270 to pay!.
I contacted the staff via the intercom button who then lifted the barrier and let me out.
Any ideas why I was given the screen showing to pay £270 ?
My ticket was from 06th to 13th Sept and my ticket reference was 827208.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Budget service for budget pricing - allow 30 minutes extra for low frequency bus transfer. At peak times there should be either larger buses or more frequent buses to cope with the number of passengers. Edinburgh Airport appears chronically under resourced at present. Embarrassing for Scotland’s capital.”
Thank you for your review. Our Plane Parking shuttle bus runs on average every 10 minutes 24 hours per day between the car park and the terminal.
Kind regards,
Customer Support Team
“Used long stay car park for a 9 day trip. On arrival it was obvious they had taken too many bookings with cars parked everywhere blocking access in many cases. On leaving watch out for the width of the exits which are narrow. Saw one guy scrape his Vito van on the way in.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that experienced issues with our ANPR system upon entry and exit however I am pleased that our team were on hand to assist you.
Kind regards,
Customer Support Team
“It was chaos in the car park! We could not find a parking space anywhere, there were people parked on double yellows, parked in the gaps that are meant for driving through, on the pavements. We were very concerned we would not get parked. We were only able to after asking a couple who must have been returning if we could follow them back to their space and wait for them to pack up and leave. This should not be the case if you pre-book.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Paid for mid stay car park online at time of booking. Entry to car park was fine. On trying to exit, the barrier wanted me to pay £170 to get out. Second time this has happened. Won’t be coming back”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The way Edinburgh airport is parking presumably the valet cars is appalling and dangerous. They're parked on double yellow lines that obstruct the view at crossings and is bound to give rise to liability on the part of the Airport if an accident happens. As I park there two or three times a month, I noticed the change after lockdown. Its now become worse where cars are now parked blocking off the last section towards the mid-stay entirely. Really poor show.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Overall experience is poor. Having prebooked I should have been issued with a ticket on approaching the entry barrier. However no ticket was forthcoming so I had to push the button to request a ticket. The carpark was busy which meant a long walk to the terminal. Buses used to take you round to the terminal but these have been stopped (I assume in a cost saving/profiteering exercise). Good luck if it’s raining or snowing in your quest to the terminal building. The directions to which are poorly sign posted - as is the whole carpark. The carpark surface isn’t the best for pulling suitcases with wheels.
Finding the exit using the current signage is a maze of confusion.
On trying to exit the carpark - low and behold the ticket wouldn’t open the barriers. Using the intercom button I explained this situation. The barrier was opened - with no apology for the inconvenience on my part.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“My husband was asked at the gate to pay £100 although we had reservation. That caused stress, turning around from the queue and trying to find staff. We needed to go. back to main carpark building and fox the situation. Not the best experience after the long journey and flight back home”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“I came back to find my car damaged with scratches in 2 different places and with the e-break left off so my car moved forwards when I tried to load my cases into the back of it. It’s a big shame as the process itself of dropping car off and retrieving it was very good”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“First I couldn't remember if I'd booked long or mid stay, went in long and my wife only just noticed the message in the screen about illegal parking, so drove straight out, all fine. Got in mid stay, found a spot ok (not many at all though). Upon return and exit, put my ticket in and it said £270 to pay. As if!! Pressed the help button, really grumpy sounding bloke just said "reg number", I told him, barrier went up and we were away. No "there you go, sorry about that" so what was all that about? Random £270, are you trying it on?”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
