“The drop-off parking was so straightforward, and the staff were incredibly friendly and helpful.
I just want to say a massive thank you to one particular member of the team who went above and beyond to help us.
We were a group of 8 and, after collecting our luggage at around 1:30am, we realised we had left a bag behind in the baggage collection area. I asked every member of staff I could find within the airport for help, but unfortunately no one was able to assist.
One of the valet team members took the time to get his manager involved, and thanks to them, they managed to locate and retrieve my suitcase before we started our drive back to Newcastle.
I honestly can’t thank your team enough. They were so helpful, kind and went above and beyond when we really needed it.
Thank you so much to the whole team — you were fantastic! ⭐️⭐️⭐️⭐️⭐️”
“This was such a pleasant experience. No hassle, really convenient and extremely helpful staff. Couldn’t recommend it more highly and would definitely use it again.
Well done all of you.”
“When my flight was on time and I had paid the correct amount, the barrier machine was looking for £10. Fortunately the human on the end of the coms realised the problem and lifted the barrier”
“I pre paid for fast parking but was still charged £10 on leaving on top of the £69.99 I'd spent. I was under the impression the initial payment would cover everything. Otherwise it's a simple service to use, it's ashame about the hidden cost.”
“Overall we had the usual good service, but was a bit confused why on exiting the car park we were issued with a ticket for an extra £10 charge when we were still well within the time booked. We did contact from the gate on leaving and did not have to pay. Also feel that when returning to our vehicle that there is always something that has been altered i.e. radio, heater or a/c. Would still use in future.”
“Good description of all the available parking areas, online booking process very easy as well. No issues as it is just drive in and drive out after booking online.”
“We use fast park every time we go away, so easy to use and the service is superb, big shout out to all your staff there, they make it easy and no stress.”
“Everything went well, entry and exit all good with no issues and plenty of spaces to park. Even right bu the pedestrian exit to the terminal, great result”
