“We have used this parking facility several times know both my wife and I hve walking impairments and we both use Mobility decices a scooter and a electric wheelchair its and cann access assisted travel once we have dropped of car.
to do this is simple you drive in car gets photographed you are directed to a parkiong area where you then go into where keys are dropped off there is always someone there to assist if required you book in on touch screen then a label is printed you attache thsi to your keys and drop them in a drop box it also records if you havea blue badge and on your return you keep the printed ticket which onece you put your details into the touch screen a box lights up where your key is go to car. leave car park excellant and convenient service
i would suggest that you book well in advance as i diont understand why I was charged over £100 for the same 14 day period a massive difference between May 2026 and july/August 2026 this is disapointing as its then about excessive profit and not customer service I did email asking if they could reduce the cost as a disabled veteran of our Armed forces was sent an email late offering reduced rates if i sigh up to mailing list”
“Upon trying to leave the boom gate would not open as it said I owed £90. When I asked I got an argumentative member of staff through the intercom telling what I did wrong. I turned out I had the audacity to take a ticket upon entry as the gate did not / would not open. Eventually I was allowed to leave. This was despite me following the same process and park in the same place as always.”
“Great parking experience absolutely love FastPark. It would be great if there would be luggage trolleys to pick up when arriving and to drop off when leaving.”
“Our inital parking sinage was very poor and we ended up through wrong barrier at dropoff and went straight though to a charge of £8 we had paid 7 dys at £72 which we booked upon booking holiday but due to jet2 cancelling our flight home from malta on 12th aug we extended our parking 24 hours which cost a extra £30! Only to find we were again delayed and rerouted which was stressful/horrendous but could not contact anyone or extend again on returning home finally after stressfull few days on 14th at 330am we were charged further extra £20 this is a ridiclous extra cost.”
“Good that fast pass is included with multi storey but everytime i use this carpark, number plate recognition doesn't work and I have to press the call button to get in and out”
“Fast Park. Great system with extremely helpful staff manning key points at all times. Nothing was to much trouble for them even my stupid questions received a very courteous response.
Will certainly use Fast Park in future.”
“Not happy with the booking system, booked online for five days parking.
Received booking conformation as soon as I paid. When I tried to exit the Car park the barrier do not open and the display said I had a charge of £220, I found this very stressful. I had to speak to an operator who opened the barrier.”
Hi Andrew,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry.
When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
