“The service was fine. The parking area is very close to the terminal and the process if working should be easy enough. However when I went to scan my barcode to collect my car it didn't work I managed to find a staff member after 10mins who eventually got me my key. When leaving the barrier dodnf recognise my car and I had to pay £4 to exit the car park. After a journey with lots of flight delays and an irritable 6year old I just paid it to get out of the airport and get home. It wasn't ideal and certainly not 'fast park' in my experience on this occasion”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Everything is great until you get to the exit and you try to charge for a stay that’s not pre booked it happens nearly every time I park in the long stay car park”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards
Customer Support Team
“Parking is great, however there should be an easy option to extend a booking just in case a flight is delayed/cancelled.
You shouldn't have to book a whole new session”
Thank you for your review. We are working on a solution that will allow you to extend a car park booking should you need to. As soon as we have any further details about this we will update via our website and social media channels.
Kind regards,
Customer Support Team
“Don't know why it is called 'Airport Parking'.
I used 'Mid Stay'.
When I came back there was no signage to Mid Stay Which way to go?
Nearer to the parking area it was signposted.
Car had lots of big bird droppings on it and covered in dust too”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Booking and parking easy, however, upon departure, stopped at barrier and was prompted to pay a further £85!! Although had already prepaid! Spoke via intercom and resolved”
Thank you for your review. From what you have said it sounds as though our ANPR (Automatic Number Plate Recognition) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration this will have caused however, I'm glad to managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Not bad, but not yet slick enough. I did not get my keys upon return and had to call assistance. I had to pay extra £4 to leave the car park, still don't know why.”
Thank you for your review.
I am sorry to hear you were charged £4 upon exiting the car park this should not have happened, if you can fill out our feedback form we will look into this for you:
https://www.edinburghairport.com/help/contact-us
Kind regards,
Customer Support Team
“Parking is acceptable and close to the airport however its very overcrowded with people parked on the road or up on pavements. Clearly too many people using the car park for the allocation of a space per vehicle. Lots of trollies lying around, leaning against cars etc.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Booking on line would not let me change the registration to my new car. I emailed the company and received a reply stating they couldn't change it either. The email told me to use the intercom when I arrived which I tried at 02.00hrs on 04/06/23 nobody answered so I pressed for a ticket to allow me in. On leaving the park on 11/06/23 I used the intercom to explain what had happened. Half way through quoting my reference number the barrier was raised, and intercom went dead so I left. I do not want to be charged twice my car registration is ST70BLN. I was also unable to find the pedestrian exit and had to go to the terminal via a very busy road with all my luggage. Better communication and better signage for the pedestrian exit (in the dark) would be helpful. Thank you”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Everything was great apart from discovering another passengers car key in my car when I got home then had to drive back to airport to hand in key as did not want someone stranded”
Thank you for your review.
If you can contact us through our feedback form we will look into this for you:
https://www.edinburghairport.com/help/contact-us
Kind regards,
Customer Support Team
“Concept is great but distances to terminal are much greater than say at Manchester airport. Returned on an EasyJet flight at 1am, delayed by one hour, and had to meet additional charges to exit car park. No obvious sign of any attendants for assistance, car park markings could be greatly improved and exit signage and arrangements made much clearer.”
Thank you for your review.
I can confirm if you have overstayed your booking you will be subject to pay the non pre booked rates upon exiting the car park.
Kind regards,
Customer Support Team
“I had an issue while exiting the parking lot at the airport. The barrier wouldn't open, and the machine was showing that I needed to pay an additional £110, even though my time hadn't expired.
My experience at the parking lot was quite frustrating. Despite having paid for my parking in advance, the barrier refused to open, causing a delay and inconvenience. To make matters worse, the machine displayed an unexpected charge of £110, even though I still had time left on my parking ticket.
I immediately sought assistance from the parking lot staff to resolve the issue. They acknowledged the problem and eventually managed to open the barrier manually after verifying my payment details. However, the unexpected charge of £110 was quite puzzling and inconvenienced me further, as I had to spend additional time explaining the situation.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Posted 2 years ago
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“I purchased the Multi Storey parking with fastTRACK so as to get quick access to the link bridge directly to security. When I parked I went to the link bridge but it was locked. No signage or button to activate the door. Turned around and had to exit the parking garage and cross outside to the entrance. When I asked why the link bridge was closed I was told that it is closed when not busy.
1 Why was this not mentioned when booking?
2 Why no notification at the link bridge to tell me that it was closed and I should go outside to enter?
Please don’t sell a feature if it is not available.
If closing due to low volume then make that clear!! Put a notice up to let people know what to do if closed. I normally am very happy with EDI parking but very disappointed this time.”
Thank you for your review.
I can confirm our fast track security bridge closed at 8pm, I have passed this over to our team who will add this onto our website.
Kind regards,
Customer Support Team
“Had some issues with ticket not being registered correctly and had to pay a large fee on exiting the car park but after contacting customer services this was corrected and refund issued.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review.
Our ANPR system looks for a license plate to be sized within specific font parameters and in line with the DVLA regulations and it can experience difficulty in scanning alternative customised fonts.
Kind regards,
Customer Support Team
Thank you for your review.
Passengers are required to take a ticket for the barrier to be raised.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“When I arrived, Number plate was not recognised, the barrier display said Car park FULL. Called for assistance and barrier was opened.
Cars were abandoned in non parking spaces, luckily someone exited a space, so managed to get a space otherwise I'm not sure there would be any others ?
On exit had to call for assistance, as plate not recognised, however the guy that helped could not be more helpfull with a very pleasant, nice attitude.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review. I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
Kind regards,
Customer Support Team
“I don’t know whether I chose the wrong exit lane. The machine took my ticket and wanted £120 to let me out of plane parking. Fortunately there was a help button and once I called, the person checked my car number and let me out. The bus driver was very helpful too. 01.00 on June 10.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
