“Would have given a 5/5 review were it not so expensive. Car was in multi-storey fast track for 25.5 hours, which was pre booked and was charged a full 48hrs! Perhaps charges could be done in 4 hr slots?”
Hello Susan
Thank you for your feedback! I'm glad to hear that you were happy with our car parking service, but sorry to hear that the pricing wasn't as expected.
Kind regards,
Customer Support Team
“First time using this service amd not sure I would use again. We left instructions not to use the drivers window as this was broken. When we arrived back to collect out car the drivers window had been used and was stuck fully down!!!”
Hello David,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Needs to have number recognition as got to gate and had to get assitance to get out as the machine stated i owed hundreds of pounds even though i pre paid”
Hello,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Unfortunately the review this time is only three stars, on returning from our break, the bus to the plane parking has apparently developed a fault (think it run out of diesel) this resulted in us waiting about 35 minutes on a very unpleasant rainy day on a replacement bus being sought. Apart from that ideal.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Easy to book. Price can vary enormously though.
System works well when you arrive at long term car park.
10 minute walk to terminal.
Problem is getting out of car park since exit markings are an absolute joke. Not clear or sensible.
Eventually arriving at out barrier, car identified by anpr and barrier opens.
Apart from lousy exit signage, system works well.”
Hello Ian,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hello,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Used to be exceptional when they ran the bus from the long stay car park every 10 minutes. Now the walk is only slightly less than walking from the park and ride. Need to reinstate the bus.”
Hello James,
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Open area is a but scruffy and care parking spaces very narrow. Uses tickets rather than Reg plate recognition which I prefer - don't like the thought of loosing the ticket”
“I have used Edinburgh airport Terminal parking for many years and was extremely disappointed this May to find the price had risen 100%.
Instead I used the Long Stay which was not as convenient.”
Hello Gordon,
Thank you for your review.
We offer car parking pricing for up to 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
Kind regards,
Customer Support Team
“Everything went well until I tried to get through the exit barrier. Despite having paid in advance and being three hours ahead of my exit time, when I got to the barrier I was presented with a bill for £200. The first barrier intercom didn't work and so I had to reverse and try another barrier. Fortunately I was the only car trying to exit. At the second barrier the same thing happened I got a bill for £200. The intercom did work and after a lot to hassle the operative managed to get me out without paying the £200 asked for. Not what you need at night when arriving from abroad.”
Hello,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Was fine, as expected for a long stay car park.
Only negative was the bus driver who drove off just as we got to the bus, meaning a 10 minute wait for the next one.”
“Shuttle bus and parking space were fine but the bus stops and general appearance of the area was terrible. Bin was already full when I left on the 16th May and had still not been emptied when I returned on the 25th. Drivers were not helpful”
Hello Grace,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“All good until you tried to charge me another £140 on departure, I had paid the £35 online but when I got to barrier you tried to charge me again
It then took several minutes before anyone answered the call button to sort it out , I will use the parking again but the last thing anyone needs is the stress of being over charged, also no explanation as to why you tried to overcharge me”
Hello Kevin,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Convenience and ease absolutely ideal. For this I would give 5 stars, however on collection of my vehicle at 2 am I discovered all personal presets eg displays , seating had been messed with!! It then took 20 mins to sort out. Not happy! I expected the mirrors and seating to be adjusted but not my personal presets and displays.
Exit signage could’ve been better.”
Hello Valarie,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
