“Very confusing as I had booked Plane Parking yet the carpark was closed with no signs stating this or where to park instead. Luckily an employee seen me drive down so directed me to long stay car park instead.”
Thank you for your review.
As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and that you have been upgraded to the long stay car park. As advised on the sign it states 'pre booked? you have been upgraded' and I can confirm the upgrade details are on your booking confirmation.
Kind regards,
Customer Support Team
Hi Frank,
Thank you for your review.
I’m sorry to hear that your car was not ready upon your return, and I understand the frustration that will have been caused. Our FastPark team are working hard to deliver an excellent service.
I hope this experience will not deter you from using our car parking services in the future.
Kind regards
Customer Support Team
“On Arrival at the Airport car park in heavy rain we could no believe the poor condition of the car park surface with large holes and puddles in the dark and rain and again to our disbelief in the distance to the Airport terminal , you need to reword your description of your car park , it is not a short distance to push a heavy trolly with two large suitcases on in those conditions and there is no walkway”
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Possibly due to the improvement works happening, but using the long term car park was not customer friendly. No shuttle, and the walkway to the terminal is poorly signed and very rough for wheeling luggage. Limited trolley availability and returns at the far end of the car park. Google maps steers you to the wrong car park, which was very difficult to negotiate a return into the correct park without paying a pickup/drop off entry fee.”
Hi Alan,
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 8-12-minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
I understand how frustrating it will have been to discover a limited availability of trolleys. As they are in constant rotation, this means once they have left an area, they must be collected by a member of staff, and processed back into their designated zones. This unfortunately takes time, and on this occasion has meant that the area you were in had no available trolleys.
I can confirm that directions to your car park can be found in your car parking booking confirmation.
Kind regards,
Customer Support Team
Thank you for your review..
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Awkward checking in process of your car and then we were asked to pay an inexplicable extra £4 at the final barrier gate to leave the airport. Will have to take this up with the company as it didn’t make any sense.”
Thank you for your review.
I'm sorry to hear that you were charged in error when leaving the car park. I can see that we have replied to your contact form and refunded the payment.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
As advised in our terms and conditions if you exit out with your booked dates and times you will be subject to the roll-up rates as the time overstayed is not pre-booked.
Kind regards,
Customer Support Team
“It is outrageous to be charged with a penalty larger than the overall cost of the entire parking charge for a week because of a flight cancellation due to weather conditions. The website was asking for more than 24hours notice which was not possible since we only found out on the morning of the flight. I will be looking for alternatives next time I fly from Edinburgh”
Hi,
Thank you for your review.
I am sorry to hear your flight was cancelled due to bad weather conditions.
I can confirm there are instructions in your confirmation email regarding the process of extending a booking.
As per our Terms and Conditions, if you overstay your booking you are subject to non-pre-booked rates.
Kind regards,
Customer Support Team
“I was pre booked, but mycar registration was not identified, so I had to contact the office to release the barrier with a queue of cars behind me, this also happened last time I used the car park.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
Thank you for your review.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time. Our pricing is competitive against nearby 3rd party parking providers, and we offer a number of parking options to suit varying budgets.
Kind Regards,
Customer Support Team
“I have used the long stay for years but on the last two occasions, there was no shuttle bus. Dragging a relatively heavy case over the road surface and beyond for 15 minutes is not acceptable. Add inclement weather and a good soaking and you have a less than ideal start to any trip. This needs to be sorted out!”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Arrived early morning in the rain. No signage to direct us to the '10 minute walk' to the terminal. We ended up walking along the busy road pulling two large suitcases. Why have you suspended the shuttle busses?!
Easier on our return journey but still a long cold walk in the dark. Parking is expensive as it is without this added challenge.”
Thank you for your review.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
“Got lost trying to find long stay. Got lost walking to the terminal. Pre-paid ticket didn't work exiting the car park. Needed assistance which was very good to be fair. Better signage would solve most of the issues.”
Thank you for your review.
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm pleased to hear that our car parking team was able to resolve this for you at the time.
Kind regards,
Customer Support Team
“It is a great place to park if all goes well. We had prebooked and paid for our stay but when we came back after our two week holiday the machine asked for a payment of £675. This was disconserting say the least!
I pressed for assistance and indeed the barrier was raised after a couple of minutes. No explanation or apology was forthcoming. This is not the first time this has happened.”
Hi Thomas,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I am glad you were able to fix the issue with the help of our Assistance Team on site.
Kind regards,
Customer Support Team
“I use this car park on a regular basis, always good condition and booking online is really easy, however; I booked online as normal, traveled away on business, and then returned, when exiting the car park I was asked for £18 even though I was exiting an hour before the time I specified on the online booking. The past 4-5 times while exiting I’ve had to use the intercom system to be able to exit - not the most streamlined anymore unfortunately. Otherwise great car parking!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Couldn’t find a exit , then said I owe money , as I had already paid wouldn’t take my ticket then phoned office to get them to lift the number plate barrier this took 20 minutes to sort , no good Edinburgh”
Hi Martin,
Thank you for your review.
I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Mid Say Parking. Parking everywhere and pedestrian route through the car park is awful. Plastic barriers moved our of position. Entry / exit turning is too tight. General surface of the car park is uneven pulling suitcase is an effort.”
Hi,
Thank you for your review.
I am sorry to hear of your recent experience whilst using our Mid Stay Car Park.
I can confirm the entry / exit barrier lanes are of standard size. We are actively working on a project that will improve the walking route in the car park, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
