Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Hi Ian,
Thank you for your review.
I can confirm our car park pricing is matched against our competitors. I can also confirm the temporary pick-up zone is equipped with a shelter, as well.
Kind regards,
Customer Support Team
“Parked the car no problem ,arrived back at Edinburgh to collect the car and it was parked up with the passenger window open which meant the seat was wet as it was pouring with rain ,also means the car was not secure and it could be accessed by anyone ,reported this immediately and a member of staff took pictures ,got an email from a team leader saying ,sorry the car interior got wet ,I will speak to the staff about this,disappointing performance.”
Hi James,
Thank you for your review.
I am sorry to hear of your recent experience whilst using one of our car parking products.
It is my understanding one of our team members is currently looking into your case.
Kind regards,
Customer Support Team
“Price was reasonable even for a 10 minute walk to.the terminal..however due to a change of plans 5 weeks before departure I had to change car I was taking and changed on the app and phoned to make sure was all OK.. assured it was and new confirmation email sent. However upon leaving the car park after my 11 night stay upon placing my ticket in the barrier it asked for payment of 256 pounds ...to be fair I went back into car park and it was resolved via a booth intercom but it was a worrying moment ...pity as price and everything else would have defo .ade it 4 out of 5 stars”
Hi Stephen,
Thank you for your review.
It sounds as if our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, the car park assistance team is available on site 24/7 to fix any issues.
I am glad the issue was fixed on site on this occasion.
Kind regards,
Customer Support Team
Thank you for your review.
As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and that you have been upgraded to the long stay car park. As advised on the sign located outside of Plane Parking, it states 'pre booked? you have been upgraded' and I can confirm the upgrade details are on your booking confirmation.
Kind regards,
Customer Support Team
“Seemed overbooked on Long Stays
Difficulty of finding spaces!
The gap difference on prices between Long / Mid and Short stay is massive!
Over all is ok if you lucky to find a free space to pot your car.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind Regards,
Customer Support Team
“No shuttle buses what a joke!!
Booking was easy and straightforward. Major downside is we had to walk from car park to terminal (12-15mins), NO shuttle buses to transport us to the terminal, cars parked up on kerbs to get closer to terminal made turning at junctions difficult too. I do not want to arrive at an airport and have the stress of trying to negotiate a car park, then have to walk to the terminal with a makeshift path through the car park which has a surface that will definitely damage the wheels on a suitcase and also possibly heavy rain falling(NO sheltered walkway). Also with our flight arriving in the early hours the last thing I and my family need is a long walk to get back to our car and negotiate the same car park again!! If you are trying to stop people coming to the airport and parking up you're doing a good job!!”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“This is the second I have used the multistorey car park in 4 months for long stay, both times my plane arrived late evening and both times even though I pre-booked the barrier refused to open and had to wait for assistance. After a 5 hour flight it was the last thing I wanted at 11pm.”
“Because I was returning to the airport by car at the end of my trip, rather than by plane, I booked “plane“ parking to try that out, not having parked at the airport since pre-Covid. The website indicates a 12 minute walk to the terminal, the same as for longstay. two: misleading would be an understatement, given how much further plane parking is a way beyond the farthest extent of longstay. Happily, the plane parking carpark was closed with a sign, saying that those who had reboot had been upgraded the without saying to Watt. I just went into longstay and drove around until I could find some indication of where the pedestrian walking route to the terminal is. The signage is really poor and, given the shuttle buses are not operating, this needs to be improved for first time users. Once I had eventually found somewhere to park near the walking exit, it was ok; a manageable walk in from there. But had I had to park in the plane parking that I had booked I would have been livid – as well as being at risk of missing the backdrop window for my flight. I will definitely not be using plane parking again. Overall a poor experience.”
Thank you for your review.
As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and that you have been upgraded to the long stay car park. As advised on the sign at the entry of Plane Parking, it states 'pre booked? you have been upgraded' and I can confirm the upgrade details are on your booking confirmation.
As advised on our website there is no shuttle bus currently in operation during the winter season.
Kind regards,
Customer Support Team
“I think the signposting of the carpark is a mess. I actually drove through the drop-off section first and incurred the cost. Signs everywhere, other 'ling stay carparks' signposted etc etc. No district postcode for the carpark. All really chaotic and not pleasant Also, lots of cars not parked in correct bays and the path to aithe airport is not clear from the far end”
Thank you for your review.
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
“Pre paid ticket in multi storey car park was not recognised on exit. As a result I was delayed and required to phone car park office to rectify the problem. Staff were very helpful but it seems equipment is faulty.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“One sign told me that the pedestrian walkway was at the main entrance, so I walked there for a sign to tell me it’s at C5 so had to go back on myself, and at night so could see zip at night”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“First time I’ve used Fast Stay. All a bit complicated if I’m honest. Much prefer Glasgow Airport short stay. Drive in drop your car and go. No reception, key shutes or lockers to pick up your key. Even the guy showing me what to do agreed it was overkill and he works there !”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Not great. Having booked and pre-paid the multi- story car park at 29.99 per day the exit barrier machine then tried to charge a further £18 on exiting the car park. Using the assistance button on the machine did not help as I could not really hear the operator speaking as the volume was too low. After trying to explain my issue I was asked to hold on. The barrier then opened for me to exit the car park. Not a great experience overall.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I cancelled my booking and opted to use the 747 bus service from Halbearh. I was unsure about the guaranteed availability of a space in the car park I had booked and could not find an answer in your Q&A section. Or could t find a contact telephone number”
Thank you for your review.
I can confirm if you book car parking online this does guarantee you a space in our car parks.
Kind regards,
Customer Support Team
“Second time paid in advance times dates all correct and outrageous amount listed when leaving
Called and corrected
Why cannot it not work properly????”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Long Stay Car Park: Parking itself is ok, but no shuttle bus and there’s neither signage nor walking route, which makes it very difficult to actually get yourself and your luggage to the terminal. I think they’re trying to force people into more expensive options. Very poor and disappointing.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I was very pleased with a quote for a week's stay in the terminal parking £43.99 and we managed to park quite close to Departures. Our main trouble came when we were snowed in our ski resort and arrived back at Edinburgh airport approx a day and a half later than expected. I was shocked to see we had been charged a whacking £110 for the overstay. I can see that reflects a really pricey un pre-booked rate for that car park. I think it is morally wrong to automatically charge people who have already pre-booked for a week such exorbitant penalty charges when the overstay is no fault of theirs. Please can you take a fresh look at this and consider a maximum overstay charge per day that is more reflective of a pre-booked rate? I would have been far less inconvenienced and had a much heavier wallet now if I had taken a cab”
Thank you for your review.
If you overstay your booking passengers are subject to pay the non pre booked roll up rate for the extended length of their stay.
As your flight was delayed/cancelled I would encourage you to contact the airline you were flying with and seek reimbursement from them directly.
Kind regards,
Customer Support Team
