Thank you for your review
I can confirm our shuttle bus has been reinstated for the plane parking car park.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Made the mistake of putting my own registration instead of my boyfriends when pre-booking and didn't realise until we arrived at the barriers where it was too late. On arriving back from our destination 7 days later I was charged £180 instead of the £39.99 on pre-booking which I also lost. We also walked back to car because we couldn't find a bus stop en route.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking was great and minibus service efficient however the website doesn’t work properly and didn’t allow me to add on hours after my flight was cancelled so I was charged £200 on exit!”
Thank you for your review,
If you believe you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I still don’t know what I’m doing wrong. Prepaid on two separate holidays for parking. When I arrive at the airport I get the ticket with my reg on it- all fine… then when I put it into the machine to lift the barrier it says - not enough data- on the screen and won’t let me in. I then have to go to the office before going to the exit on my return- I then ask the personnel to let me through the barrier which, again, hadn’t lifted…. what in earr is going wrong here?”
Thank you for your review.
This could be that the booking reference has not linked to your booking. Upon arrival to the car park the ANPR system should read the car registration and issue you with a ticket then the barrier should raise. Upon entry on your next visit if you press the intercom they will be able to validate a ticket for you.
Kind regards,
Customer Support Advisor
“I’ve used the long stay car park many times over past few years. However, going to consider alternative options. The shuttle bus has not been reinstated post covid and it’s a long walk to the terminal, if parked towards the back of the car park. Also on the last couple of visits there were very few spaces. Several cars had parked outside of bays and, in one case, were blocking the route out of the car park.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We do not have any plans to reinstate this at the moment.
Kind regards,
Customer Support Team
“Finding the car park on our outward journey was relatively easy. However on our return journey, we asked a car par attendant for directions to the mid stay car park, he pointed us in completely the wrong direction, and seemed more interested in whether we new exactly where are car was in the car park. There was no sign that we could see on exiting the airport saying 'mid stay carpark'.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Fastpark was fine dropping car off and picking up.
Your sign on exit from fastpark on the exit barrier machines needs to be sorted though - it says "if you are in fastpark the barrier will raise automatically, if it doesn't use the help button". The barrier doesn't automatically raise, you need a ticket (issued from the machine) and the help button doesn't work. Not what we needed to 4am in the rain.....”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Advisor
“Poor location instructions. No confirmation whether to enter short, mid or long stay carpark.
No bus service to the terminal despite confirmation of this in the email.”
Thank you for your review.
I can confirm the shuttle bus has been reinstated from the plane parking to the terminal and is in operation 24 hours and every 12 minutes.
Kind regards,
Customer Support Team
“The parking would be fine if it weren't for the fact that the buses are tiny. Any more than 12 people with luggage and you won't get on.
We had to wait for a second bus (a half hour wait), and we heard of people having to wait for 3.
That's unacceptable. Use bigger buses, or put more on.”
“Couldn't exit car park as they were asking for £270 even although I had booked online. Eventually they managed to find my booking and let me go. Not impressed atall”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Struggled to find a space at first. But more so I updated my car number plate on line pre departure but wasn’t recognised when I tried to leave the car park. Initially asked for £180 but after speaking to someone got it sorted. A similar thing happened when I last used the car park so little confidence when I use the car park again in a few months.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was easy, shuttle bus was great.
However, big issue with your system. Extended my car booking by booking two slots for my car (couldn’t edit booking as within 24 hours). This resulted in your system only picking up the first booking and upon leaving the car park said I had £200 outstanding. The assistance guy was great but what a terrible system. Puts me off using the car park next time.”
Thank you for your review.
If you have to extend your car parking booking upon exiting the car park if you press the intercom and quote both your booking references and the car parking team will be able to raise the barrier for you.
Kind regards,
Customer Support Team
“It is far too difficult to find a space to park. I counted at least 2 dozen vehicles that were forced to park on yellow lines due to lack of spaces. I eventually found one right at the back. You shouldn't accept so many bookings if you don't have sufficient spaces.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Somewhat disappointed in the experience. No problem booking or entry to car park. However signage from the terminal is non-existent and difficult to negotiate past the other transportation. For theTHIRD time I had problems with the exit barrier telling me that I owed for parking despite having paid online I am seriously considering not using the car park again because of those. What ought to be a simple transaction is fraught with difficulty and it's not worth the stress”
Hi CHL,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
If in future you find yourself in a similar situation, please ring the assistance intercom by the barrier and quote your booking reference, where a member of staff will be happy to assist you.
Kind regards
Customer Support Team
“Clearer signs needed
The sign at the exit from the roundabout to the car park which had been booked, indicated that it was for coaches. Not being a coach we went round the roundabout again and followed the signs for airport parking, drove past the fast parking entrance and ended up in the lane for drop off. We had to pay £4 to get out of this area. We went back round and took the lane for parking to the right of the drop off lane. This was also not right as our ticket didn't have the car registration number as we had been told to expect. We paid a further £4 to get out of this carpark. We went round the aforementioned roundabout another two times before taking the exit marked coach parking. This took us to the carpark we had booked. Misleading signage led to having to pay an extra £8, as if airport parking wasn't expensive enough! This may be adequate for frequent users of Edinburgh Airport but for newcomers to the airport this is not good enough.
Date of experience: 01 April 2023”
Hi Andrew,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards
Customer Support Team
“Once again a dire, but necessary experience. Lack of clear signage and pathways etc. Over priced. Lack of ticket verification points. Just not a nice welcome to the airport.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
“No shuttle bus for Long Stay Car Park- ridiculously long walk wheeling large cases over rough tarmac. Means paying more to drop off and pick up passenger and luggage or even more to use closer parking”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Only problem was at exit. It showed I was due £360. Despite me having changed the booking as I had recently replaced my car it appears not to have registered at exit. Had to use the help button to sort out. All of this unnecessary if working properly.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
