“I have given a 2 star review because if I buy a parking place upfront I don’t expect to go round and round the car park looking for a free space.
The best solution would be to number places and or have markers so people can actually see where the spaces are empty.
Next time I will book a multi-storey place but even then unless you have reserved spots it doesn’t bode for a stress-free experience.”
Hi Katia,
Thank you for your review.
I am sorry to hear you could not find a car parking space. If this happens again if you go back to the barrier and press the intercom someone from our car parking team will be able to help you.
Kind regards,
Customer Support Team
“I booked this car park so that we were within walking distance to the airport, so on that point it worked out well. It was handy in terms of its location and it was easy to find a space when we got in. We had prepaid for our parking and when we got to the long stay car park it was very unclear that we were in the right place. All the signs told us we had to pay on departure from the car park and none gave any instructions for what to do if you had pre paid. We couldn't find any staff to check we were in the right place and as our flight was approaching we had to leave the car there. On return to the car we put the ticket in the machine and were being charged £100 more than we had paid online. We managed to phone someone as it turned out that the machine hadn't read our licence plate on the way in. Pretty stressful experience which is a pity as the car park is in a good location. Perhaps better signage on site or instructions in the email would help this situation.”
Hi Clare,
I'm glad to hear that you found our location and parking convenient.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Told it was 8 mins walk to terminal - that’s if you are at the edge nearest the terminal It took us 15 mins I really don’t know why the buses were not running Also you take a ticket to get into the car park but no where does it tell you your number plate has been read on entry so just put the ticket in the machine on exit”
Hi Mary,
Thank you for your review.
We operate two different coach models with a maximum operating capacity of 96 passengers. At present, there has been no mandatory guidance issued for transportation on social distancing. A face covering is mandatory, and we have sanitiser stations on each coach, the windows are open, and we operate a rigorous cleaning schedule.
I understand the frustration caused by this as it does delay the process and we are actively working to minimise coaching and provide direct walking routes to the terminal. However, unfortunately there are times when this is not possible.
Kind regards,
Customer Support Team
“The car parking spaces were clearly overbooked with cars having to park on chequered markings.
I got the last space having to drive round twice.
This meant trying to reverse out took 3 attempts.
Spaces are also very narrow”
Hi there,
Thank you for the review.
If you encounter a similar experience in future I would encourage you to press the intercom on the barrier and the team will be able to assist.
Kind Regards,
Customer Support Team
“Came off the plane for everyone to be rammed into 1 bus therefore ignoring social distancing and their own instructions to stay apart. People were actually struggle to get through the door of the bus is was so full.
Border control was slow as everyone channelled through automatic gates while the manned gates were empty with staff chatting rather than helping reduce queues.”
Hi there,
Thank you for your review.
I'm sorry to hear of your recent poor arrivals experience. At present, there has been no mandatory guidance issued for transportation on social distancing and I can confirm that social distancing is no longer a legal requirement in Scotland.
Our Immigration Halls are managed by and are the responsibility of the UK Border Force (UKBF). I would encourage you to reach out to them directly regarding the matter:
https://www.gov.uk/government/organisations/border-force/about/complaints-procedure
Kind Regards,
Customer Support Team
“Online booking fine. Car parked easily. Off the flight and found my car fine. Now I got the the gate with my card, where the on-screen told me I owed £270🤬 after a long flight this was not what I needed when I had paid. I had to get 3 cars all to reverse so I could get out the que to sort the problem. Phoned the number which got me no where so I decided to use another gate where this time there was a button for assistance where I spoke to someone who told me the camera couldn't pick up my registration. Not acceptable after a long flight n then to be told to pay £270.”
Hi Robert,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Be careful!
If you enter late and put midnight make sure it’s for the following day.
For a five day break I paid £25. Returned to find I had to pay an extra £40 which is the daily rate if you go over!!”
Hi there,
Thank you for the review.
We would always advise our passengers to ensure they have sufficient time on their booking as the roll up fee would be considerably more expensive. We do offer a 2 hour grace period to allow for unforeseen circumstances however, if no further booking is made you would be asked to pay for the additional time used.
Kind Regards,
Customer Support Team
“Stuck in Greenland - lots of flight delays die to weather, unable to contact you to extend parking and can not retrospectively 'plug gap'. Not sure what to do - may not get back until Monday 7th. Please advise.”
Hi there,
Thank you for the review.
If your booking is already active, you will not be able to extend it. Instead, you should make a new booking (starting at the time your original booking ends). As you will not be issued with an entry ticket, when you reach the exit barrier please ring the intercom and this will connect you through to our car parking team who will be able to lift the barrier for you.
Please have your additional booking reference to hand as the team may request it.
if you have any further questions please fill in the feedback form via the link below and the team will be happy to help:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“I couldn’t fault the parking however I was quite surprised when we had to pay an extra £15 when we left the multi-storey. I still don’t know why after having paid £54.99 in the first instance. Very strange!”
“I had to change the car registration 24hrs before we were due to arrive at the airport. I could not do this by telephone as there is no contact number available to call. I did this online and changed the registration. I got a new e-mail to confirm the booking with the new registration on it. When we arrived at the airport the ticket did not have the registration number on it and my wife commented that the number should be on it. When we arrived back into the UK and went to the exit of the car park we were asked to pay £110. We pressed the call button and after a fair bit of time we got out. The booking was still under the old registration that was changed 3 days before. Not sure how their system works, but it is not good. I usually use secure airparks for my parking and never had an issue with them and I've used them dozens of times, but I thought I would give the mid stay a try. Fair to say I will be using secure airparks from now on.”
“I pre paid for this, however when I tried to exit I was due £95.00. Not registered my registration plate. Luckily I had great assistance from a gentleman who worked at the airport who let me through the barriers and apologised for the issue. Just hope other people who don’t pay over the odds get charged again or more than needed.”
“The multi story parking is very convenient and reasonably priced, and supposedly comes with fast track security. However, this was not operating when we flew which was really disappointing and a reason why we chose this form of parking.”
“Difficult to find a space upon arrival they definitely oversell spaces. Cars had been left everywhere! Had to contact intercom and give details of booking to get out of the car park as barrier did not recognise we had prepaid. Other than that fine.”
“Sold FastTrack Security but access from Multi-Storey Level 2 closed. Website at booking stated it was open. Detour to main security entrance but FastTrack lane also closed. Queued in regular lane until I noticed a single sign hidden behind queuing passengers stating that Family Lane could be used by FastTrack customers. No benefit at all for premium price just extra stress and an unscheduled tour of the landslide departure area. Only positive was that on return the car was where I left it and not damaged.
Parking and car access at EDI is a poorer experience by the year. For example drop off fee doubled to £4 for ten minutes, payment exit gate not working leading to a tailback of cars and no doubt some visitors exceeding the ten minutes and paying even more. Public transport is not an option early morning or late evening when travelling to/from airport from outside the Edinburgh area.”
“Booking process was simple for prepaid parking at Mid Stay.
Entry to car park was good with ANPR detecting VRM.
However, on returning to vehicle I was unable to exit. On putting ticket in machine it demanded payment of £240. Tried to contact attendant via intercom however it was not working. Eventually my wife had to get out in the rain to use the intercom at the entrance to contact attendant.
The matter was soon resolved and I was allowed to leave, however, no one needs this sort of stress after a long flight when all you want to do is get home.
I have now noted on other reviews that this is a common problem and is something Edinburgh Airport need to attend to ASAP.”
Hi Andrew,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that this would have caused especially after your long flight however I'm glad that you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Well having booked in to Plane Parking , arrived to find it closed and redirected to Long Stay where very difficult find a place . Why not have this on website? When place eventually found the pedestrian route to the terminal was poorly marked.
On leaving, the exit barrier would not accept the ticket! Reversed out and tried another!
All for only £12:00 ☹️”
“I had a delayed flight thus meaning my stay overshot. I tried it find my flight company to gain compensation but they didn't have an open desk. I was still made to pay a further 12 pounds for a delay that was out of my control.”
“Disappointed as very expensive. Used terminal carpark and paid on line for two hours £21.99. Said it cheaper to book on line but when arrived the tariff board said £18 for 1 to 7 hours.”
