“I found our arrival at airport parking at 7am to be very confusing to find short term, very poorly signposted esp for those not regulars. Leave extra time fir any errir in choosing the wrong lane. The staff were very helpful in sorting out an issue with our prebooked parking.”
Hi Kieran,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Multi-storey car parking was good.
Booking was good.
Trying to leave car park was an experience , a repeat of a similar incident .
The display told me I was due £350 ..and would not allow me to leave.
After contacting the attendant , our matter was resolved and we were allowed to leave . This is not good and again I indicate a repeated incident.”
Hi David,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration this would have caused.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“NPR didn`t recognise my number correctly. When I tried to exit, the machine wanted £675 to leave the car park. The attendant took ages to respond to the call button but to be fair to him, when he did, he sorted the problem instantly.”
Hi Andy,
I'm sorry to hear that our ANPR system did not pick up your car registration number on this occasion however I'm glad to hear that our car parking team assisted you.
Kind regards,
Customer Support Team
“On booking this car park many times and having a bus to take you to the terminal this time no buses had to walk in the rain and was soaked through was not happy with the start of our holiday the same coming back from our holiday not really worth the money”
Hi there,
Thank you for the review. I'm sorry to hear of your poor experience.
At present we do not have a shuttle bus running however, we may look to bring this back in the future.
Kind Regards,
Customer Support Team
“On my most recent visit having bought and prepaid for surface parking no problems
incurred on departure but on return around 2 am 11 days later arriving at advised ETA when I tried to exit , the ticket was rejected and a payment of several hundred pounds requested before exit would be allowed. Eventually after an anxious wait ( not recommended after a 4 hour plus flight at 2 am ) I got an answer to my telephone call for help. The recipient, only doing his job, couldn`t find any record of my booking but after some inquisition agreed to let us through. I would have thought I could expect some follow up communication from airport parking but some 3 months later, nothing. I have to admit having used the service on several previous occasions this is the only time I`ve had a problem, but none the less I would have liked to have received an explanation for the incident.
Yours Sincerely, Ian Gibson.”
Hi Ian,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit.
This doesn't happen often, but when it does I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Thanks,
Customer Support Team
“If I parked in long stay but paid for fast track at security, I think I should have been allowed to do so. I was told that I only get fast track if I park in the multi storey car park.”
Hi Stephen,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Poorly signposted, when booking online my car registration was not recognised so they tried to charge me I think £170 on exiting the car park.
Add to the fact Edinburgh airport has no facilities for obtaining foreign currency not even via an ATM overall it was a very disappointing experience compared to previous flights out of Edinburgh”
“This is not the multi-story car park. This is Terminal Parking. Which can be close to Terminal but we ended up beyond the control tower when we finally found a space. So very far from the Terminal parking. And, very small spaces when we did find one.
Also, confusing signs and layout.
Almost ended up in multi-story which would have cost us a fortune later.”
“Expensive; multi-storey tired inside with damp patches and very exposed to wind; multi-storey access from main terminal too exposed to weather; access to multi-storey dangerously narrow; open-surface parking spaces too small.”
“After arriving back, to freezing conditions, when I went to validate my ticket I found, my mistake, I had put my arrival time two hours too early, and had to pay an additional £18.00
Yes my mistake, but a heavy price to pay, we have never had such charges from any other airport parking companies.”
“Parking costs are reasonable until you are delayed by your airline on your return journey to Edinburgh Airport.
£36.99 for 4 days 11 hours 30 minutes in the Terminal Car Park, (purchased 2 and 1/2 weeks in advance). Overstayed in the Terminal Car Park 10 hours 48 minutes and paid another £30.00. Paying for the overstay was expected, how much it cost, was not.”
“They don't make it clear at all where you should park. No signage. Not a single hint. Then on departure they hit you with a fee of almost £400. This fee is waived after a brief chat throught the intercom but by then you are obviously extremely worried.
Bang home with a bang.”
“I am disabled and there is no bus service for my parking, I have around a 7 minute walk which I have difficulty doing-i was on previous occasions upgraded to closer car parks, I use airport parking around 2-3 times a”
Hi there,
Thank you for your review.
There are a number of call points which are located in all of our car parks and drop-off areas. When you access the help phone, simply press the call button and this will connect you to our Special Assistance reception who will arrange for an agent to come and assist you.
Kind Regards,
Customer Support Team
“BATTERED ENTRY AND LEAVING BARRIERS.SHOULD BE CAMERA RECOGNITION OF NO. PLATE. WALKWAY HARD TO FIND - WE WERE IN ROW G - HIGGLEY-PIGGLEDY AND ROUGH. FEW SIGNS FOR THE TERMINAL BUILDING AND VIRTUALLY NON FOR THE EXIT.”
“Arrived at the airport early afternoon, the parking area barrier was down and nobody answered the intercom. We had pre-booked so we drove around the barrier past no entry signs to gain entrance to the car park. After parking, we went to the office to find that unmanned. On attemting to enter the airport using the fast track that was included in our booking this was also not possible. We parked for two weeks with a 'hope and a prayer that it would be ok as we were due to arrive back very late evening. On arrival, we were apprehensive but were able to leave following a discussion on the intercom with an attendant.”
“We were disappointed having paid extra to have covered parking we ended up on the top floor without any protection as all the floors below were full. Our arrival date was 30th December.On arrival at 0930 on 4th January the surface was icey and slippery . If you pay for covered parking this was not worth it was my feeling as I scraped the windows!!!”
“Good location close to terminal building. Prepaid for our stay however when we went got the barrier we were denied exit and a charge of £237 was outstanding. Poor. Rectified by airport representative who was embarrassed after my complaint”
Hi Tom,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Thanks,
Customer Support Team
“Can’t believe that I could not get a disabled parking space cars without
Disable permit parked in the bays
Spoke a member of staff at ground floor office anybody can park there no one checks. I was informed”
