“Extremely expensive this time around. £80 for 3 nights in row K of long stay. Usually happy with price but this was extortionate and taking advantage of May long week.”
Hi Keith,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Thanks,
Customer Support Team
“My family made a mistake and put in the wrong date we arrived back , unfortunately had to pay another £60 for one day , it didn’t even cos that fir 6 absolutely shocking”
Hi Laraine,
Thanks for your review.
All of our bookings come with an additional 2-hour grace period to allow flexibility with arrival and exit times. If you exit outwith the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-booked. I can confirm you were charged the correct rate.
Thanks,
Customer Support Team
“We were in the Long Stay. It was absolutely packed with people parking on double yellows so they can be close to the exits and it made manoeuvring around them very difficult. We ended up in the K4 area overspill so a very long walk and no bus option. Trying to get to the walking exit was horrendous, any marked pedestrian path always ended up against a kerb so pulling wheeled bags meant you had to basically walk on the road over speed bumps. There was no direct through path either, a nightmare pulling bags and dangerous on the road.”
Hi Raymond,
Thanks for your review.
I'm sorry to hear you found it difficult to find a space. We have seen an increase in customers parking in non designated spaces and we are currently working on a solution for this.
I hope your future parking experience ends on a more positive note.
Thanks,
Customer Support Team
“car park was very eay to find but second time this has happened on leaving the cr park machine saying we owe full amount of money and at 2am in the morning having to wait on an operator sorting this out is not acceptable”
“Booked Plane Parking. Followed the signage and arrived to find Plane Parking is now a covid test centre. Guy at the blocked off entrance seemed to think it was entirely my fault that I had turned up there and told me that i should return to long stay. Got there and found cars parked all over the access roadways and aisle dividing pavements. Eventually found a space and then had to search for pedestrian exit to terminal. No signage provided at the bus shelters and no signage to point me in the right direction. Why didn't Edinburgh Airport tell me when I booked Plane Parking that it was no longer available. Its hard enough to leave the house at 03.45 to get an early flight without having all this hassle because Edinburgh Airport can't be arsed to communicate with their customers.”
“I had difficulty getting out and had to call as the barrier would not open and was trying to charge me £175, when it was all pre paid for 35 and still had 35mins valid”
“I am stuck abroad and it has not been possible to extend my stay online.
You have also not responded to my email or help form submitted.
Poor service.
I would previously have recommended Edinburgh Airport Parking, but would now advise one of the other parking suppliers around the airport.”
“Be careful.
I had prebooked and prepaid for the terminal surface car park. When we got there (it being Easter holidays) there were very few spaces, if any. People were waiting for others to leave! The airport appears to have turned over a huge chunk of the surface car park to a "fast park" service, which I can only assume is not open yet cause it was huge and empty.
This means that people who have prepaid are now driving around for an age looking for spaces. I was lucky, I spotted what was going on and jumped into the first available space, much to the upset of my missus who didn't want to walk that far, and the bloke who'd just finished his 3rd loop and was chasing back round to it!!!
Another attempt to screw customers over!”
“Very disappointed as got charged an extra £50 for being an extra 5 hours over our original stay. Considering we only paid £79.99 for the whole week. Thought this was very expensive. I appreciate I had made a mistake with times but feel this is exploiting the situation.”
Hi Graeme,
Thanks for your review.
£50 is the flat rate fee for 3-24 hours of non pre-booked parking in our mid-stay car park.
You can find our pricing structure here:
https://www.edinburghairport.com/edinburgh-airport-parking/mid-stay-parking
Thanks,
Customer Support Team
“When we arrived, having pre-booked, we couldnt find a space! we ended up having to park on a corner on hatched markings. i wasn't going to pay another £70 to park in the multi-storey”
Hi,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“No instructions given about what to do when I arrived at the car park. The barrier didn't recognise our registration so we took a ticket and parked.
When we came back and put our ticket in the machine it tried to charge us 4 times the price of the pre-pay fee. Nowhere to input our booking ref and no instructions anywhere on what to do if you've prepaid. Had to contact the support to notify them in order to exit the car park.
Absolute shambles. This is really pathetic in 2022.”
Hi Lesley,
Thank you for taking the time to leave us a review.
I'm sorry to hear our ANPR system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking.
This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get things sorted at the barrier upon exit.
Thanks,
Customer Support Team
“Easy to find by car, but no shuttle bus. Path to airport poorly marked, cars parked on pavements and road way. No safe walkway or priority for pedestrians. About half an hour walk to terminal building with luggage and kids at night in the rain would be torture and dangerous.”
Hi Colin,
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 6–8-minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Initially I made a mistake on timings. Having cancelled and re booked, which could have been easier, the system couldn't seem to handle it and the gate would not let me out without speaking with the man on the end of the buzzer”
Hi Sean,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Thanks,
Customer Support Team
“I pre-booked my parking, but there were no spaces available when I arrived. Cars were parked on double yellow lines and bumped up on all available curbs. After 10 minutes of driving around I got lucky and I saw someone leaving and managed to get a space. On departure the gate wouldn't open when I inserted the ticket and it demanded another £150. I had to call and provide name, registration and booking reference number before ai could get away. Basically rubbish. Will seek a different solution next time.”
Hi Mark,
Thanks for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Thanks,
Customer Support Team
“Used NCP long stay car park for a long time but found this time round very unsatisfactory. No Airport linked buses and parking spaces were difficult to find. The weather was horrendous and had to park near the entrance to car park and had a 10 min walk with cases to and from the Terminal. Until airport linked buses back on I will be using another car park”
Hi John,
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 6–8-minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Thanks,
Customer Support Team
“An ‘ok’ Airport car park, longer walk than advertised to terminal, little availability of trolleys and some awful parking on footways, corners and double yellows.”
“Awful! Spaces not big enough as most people drive SUV’s these days. People have taking it upon themselves to park on the kerbside.
Not a short walk as advertised. Also no safe walkways when your pushing a pram and a large case at the same time.”
