“It didn't. I always pre book parking and when I arrive the ticket shows my reg and booking reference. However on my return the exit barrier NEVER lets me out and I always have to contact to reception to get out.
Also despite pre booking it sometimes up to 10 mins to find a space”
“Overbooked...overcrowded....if you are in a rush, you run the risk of not finding a parking slot on time...
On the plus side, it is but a 5 min walk to check in..”
“On arriving at Midstay Car park there was no print out for my pre booked car registration number which on departing leads to a feeling of anxiety. Which did not make me feel happy.”
“Found the machine telling me I had to pay £990 a bit of a downer, having pre-paid ... but the operator quickly sorted it out and sent me on my way ... other folk after a 20 hour flight may not have been quite so calm ...”
“Security very tight which is essential however staff could have been more friendly. For an inexperienced traveller I felt staff could have been more approachable.”
“I used the valet parking as it was the same price as the short stay and it was a great experience. The guys that take the car are really helpful and it's so handy when you are travelling early morning for work. Wish I could afford it all the time. Got fast track with it too which is also a great help however the lady on the fast track security was a little bit jobsworth about me showing my proof and made me feel guilty even though I did have it. And a smile wouldn't have gone a miss. Only other issue was tagging my own bag and standing in the tagged bag queue to make things quicker but 2 ladies with 3 cases, a pram and car seat had also been taken in the same queue before me. Not their fault but why does BA have this option if it can't be used for those that clearly want to use it. Stood about for ages until I had to ask someone else to see to my bags. I'm normally patient but this was taking the micky and I was disappointed with this aspect of the service”
“The ease of use was fantastic but the price was a little too high compared to alternative options - I paid the premium this time because of those I was travelling with, but next time I'll probably go elsewhere unless a better price is offered.”
“Convenient and reasonably user friendly. Check in ques were not making me happy. Finally try finding Long Term car Park bus using signs in terminal!!!!!”
“Airside far more attractive but my experience of my return flight was very poor. A 40 minute wait through passport control then a further delay of 45 minutes to get baggage was not a good experience. Walk to blue car park was no way a 3 minute walk then to be faced with a £280 charge for parking was not a good experience at 1.30 in the morning as vehicle recognition was not working”
“Had trouble finding any empty spaces, all that was available was the furthest distance from the terminal. Will use long stay car park, no real benefit in parking at the surface car park. The parking spaces were very tight. The license plate recognition systems worked very well.”
“Although the entrance states there are spaces available it can take 30 minutes of driving around to find them so give yourself plenty of time for the short term car park.”
“The car parks close to the airport are expensive unless you book well ahead of when you intend to park. More frustrating are the number of occasions when the number plate reader does not appear to work, and I have had to wait whilst someone answered the communication link to confirm my book ahead number.”
“While it is accepted that ongoing refurbishment works have an impact on the experience, my opinion is that Edinburgh experience is an embarrassment to Scotland and in no way helps accessibility for all. I say this for the following reasons.
Access from the car parks is by a variety of surfaces including tactile surfaces which are unsuitable for trolleying luggage. Many of the areas are also uncovered from the elements.
Speed and efficiency getting through passport control was once again marred by a lack of direction and support having been bussed from our return flight half way round the airport and then dumped out in the rain to find our way to the passport control. Once there I was channeled into a queue with about 3 other flights and not given the opportunity to follow the biometric passport route. I did note however that there were problems with this as well.
Finally as has been the case in the past baggage handling and recovery took a rediculous amount of time and all of the baggage was soaking when it arrived.
Overall it took circa 70 minutes to get from landing to baggage collection which is unacceptable in comparison to other airports. One should be able to achieve this within 30 minutes.
My flight was A Thomson flight from Lanzarote arriving at 9.35pm on Thursday 30th March 2017.
Edinburgh needs to make the customer experience more user friendly and improve efficiency in its passage through passport control and delivery of luggage.”
“Disappointed when we try to exit airport parking , when i put ticket into the machine it came up with £200 plus
When we already paid online that is the second time it has happened to us”
