Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I have used this car park many times. This is the first time I have used it since the bus has been removed. We arrived early morning in the dark, we parked and then headed for the terminal. The first problem was no obvious signs to direct pedestrians to the terminal. We ended up going out the gate where the bus used to come in, and walking up the road towards the terminal. It was only when we got nearer the terminal we realised where the walkway was.
The biggest issue was when we returned. We headed back to the walkway we spotted when we left, again poorly signed and with very poor lighting. I use the "walkway" lightly, the surface is rough and uneven, making it difficult to transport our suitcases. It still even has the speed bumps in it where it has been reclaimed from a carpark. As it had been wet we had to negotiate several very large puddles, at these speed bumps and at a gate going between two carparks, this was actually kerb deep in water. This resulted in me standing on the kerb, holding the fence, and swinging myself and cases over the flooded path.
There can only be one reason for this carpark and service being destroyed, to reduce cost and maximise profit. In doing so putting the safety and convenience of your customers way down your priority list. Do yourself and customers a big favour, and put this service back to how it was, with the shuttle bus, even if it means putting the price up a few pounds!”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“The whole debacle of parking at Edinburgh Airport is now exacerbated by the ground works taking place at the long stay car park, which they do not inform you when making the booking. So, now you are left having to navigate, in the poor weather conditions to one of the few remaining pedastrian gates actually open. Make sure you do not trip on the fencing and supports and that you can lift your luggage over the obstacles. In addition I found it impossible to find and download the mobile app. When I tried to find this from the App store I also got some malware as a gift!!. If the GR code on a previous ticket actually worked, perhaps i would have gotten the app, but nope, that failed as well.”
Thank you for your review. We are currently working on a project to improve both the Mid and Long Stay car parks which means that we have had to close some of the car parks whilst work is carried out. We have highlighted these works on both our social media channels as well as on the website. I hope on your next visit you will be able to see the work that has been undertaken to improve the walking route.
Kind regards,
Customer Support Team
“The drop off of the key was fine however on return it was chaos. None of the cars had been driven out, none of the keys were in the boxes and It took an additional hour to get my vehicle and leave unfortunately.
Obviously some of the issues were related to the cold but there could have been a better plan in place for this.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Due to the chaos in Munich airport with the heavy snow our flight was cancelled - we ended up being approximately 18 hours after our booking time and they charged us £50.”
Thank you for your review,
I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
“Overall a really poor experience. I had my initial booking for a certain day and my partners flight was delayed. Therefore I had to postpone until the following day. I had paid for the parking in advance and then once coming to the airport the following day I had to pay full price yet again, even though I’d spoken with customer service which was impossible to get hold of until actually getting to the airport and pressing the button on the booth. They informed me that I would not get charged although when exiting the airport I was charged full price. Shocking.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Fast Park very poor.
The whole point is to come back, quick walk and your car's there.
I arrived back at 20.00 and picked up my car at 21.15, as it wasn't there, or it was but the key was in the office.
The car's computer said the distance travelled had been 1 mile, which seems right. But the journey time was 1 hour and 11 minutes, so the car was left running for over an hour.
There was no windscreen wash left at all.
I would like to hear from someone regarding this and with a view to some refund please.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“In response to you being glad that your team assisted me....they didn't assist me....they tried to extort money from a customer who had properly booked Multi Storey by claiming I'd made a mistake and booked Terminal parking. Absolutely disgraceful behaviour by your company when on the booking in big black letters it says MULTI STOREY. When I refused to pay extra your team opened the barrier....just seconds before I called the airport Police for imprisioning us in the car park. Bland responses to serious attempts to scam customers is not what your customers want to read.”
Thank you for your review,
I'm sorry to hear that you had issues when exiting the car park however I'm pleased that our team were able to assist you and resolve the issue at the barrier.
Kind regards,
Customer Support Team
“Booked Multi Story Parking at Edinburgh Airport. On entry the machine didn't recognise my car. The operator buzzed us in telling me to quote my booking reference on exit. When leaving the duty guy tried to charge us extra saying that the booking was for Teminal parking when it clearly said on the booking Multi Story. When I questioned him he stopped responding and opened the barrier. Will not be trusting these guys again”
Thank you for your review. I am sorry to see that there was a misunderstanding when you were exiting the car park. I hope next time your visit goes more smoothly.
Kind regards,
Customer Support Team
“This was an appalling service
I booked fastparking as you advertised convenient and fast service and I booked this as I was returning home late at night and wanted to head home quickly.
I arrived and along with many others was told that my care was not ready so had to sit and wait for nearly an hour- this is unacceptable”
Thank you for the review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Missed connection? Prepare to pay £50 a day extra!
I sadly had a missed connection which meant being one day extra in the car park. The total stay for 5 days was £40 but for one extra day added that was not pre booked, it’s a flat rate of £50 per day!
A staggering 525% mark up!
This is outrageous and even more so as there is no option to extend your stay on the manage booking section of your order, there is literally nothing you can do. Pure profiteering from the airport as ever.”
Thank you for your review. As is set out in the confirmation e-mail you will have received as well as in the FAQs section of our website if you need to extend your booking you need to make a new booking that starts when your current one ends. This will prevent you being subject to an overstay charge which is charged at the non-booked rate.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Booked in advance and paid for 1 hour parking as I was meeting my daughter & granddaughter arriving from Essex.
Unfortunately, the plane had to circle the airport for sometime before landing and eventually passengers were able to disembark which took up almost all of my time of 1 Hour prepaid.
When we eventually got to the exit some 20 minutes later and a further change for another £20, which in my humble opinion is daylight robbery of )45 in total, at least Dick Turpin wore a mask so you didn’t know who robbed you.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Fast park was very good, until we tried to leave for home. Tried to charge us £25 at key pick up, and then another £10 at the barrier. Noticed a customer prior to us pay the same £25 just to get away quick. Felt like a total scam. Would like to know how many people are affected by this blatant rip off?”
Thank you for your review,
I'm sorry to hear that you were faced with an unexpected charge. I have reached out to the team who has advised there was an error with your booking which meant you were faced with a charge of £25 however the team rectified this on the day and cleared the charge.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Fast park is a joke rip off outlet
I booked first time great value and convenience. I booked second time was charged Extortionate price - both times I went round and round the place not many signposts for it but plenty for the cheaper car parks.
This third time I STILL had problems locating due to lack of signs. Then I was on slightly delayed flight to Stansted and so missed my flight to Edinburgh with alternative flights only available 24 hours later. So quickest to Edinburgh was a £90 train journey getting me there just under 12 hours late for car. There is a courtesy up to 6 hours included in service but I was still charged extra £25 excess charge certainly will use alternative next time.”
Thank you for your review. We do include directions on how to get to the car park that you have booked in your confirmation e-mail as well as sign posts in key traffic locations that guide you to each of the car parks. If you do overstay your visit it is set out in our terms and conditions that you would be subject to an overstay charge. In future if you know you are going to exceed the grace period then I would recommend e-mailing the team at fastpark@edinburghairport.com and they will be able to update your booking for you. As you didn't let the team know that you would be returning late then the overstay fee for non-advised overstays is £25 per day.
Kind regards,
Customer Support Team
“Arrived at 4am and signage not illuminated or clear. Didn’t know if I was heading towards correct barrier and when I got there it didn’t work. I had use intercom to get in. Why don’t you have names for car park like A, B, C etc. my first and last time using car park in current format.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
The car parks are each names after the products that are sold online, for instance if you book Terminal Parking you would follow the signs for Terminal Parking.
Kind regards,
Customer Support Team
“My car broke down a couple of miles from the airport and even though I wasn’t able to use the parking for the 3 days of my trip, there was no way to cancel it. I would have expected to for for day 1 but not the other 2 days so just threw money away for nothing. Would really suggest you update your cancellation policy”
Thank you for your review.
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
Kind Regards,
Customer Support Team
“I went to leave and put y ticket in and was charged £150 even though I had pre paid. WHen I pressed the beep at the exit to speak with someone they said my car reg musnt have been recognised so I have to claim back off the airport”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
