“Regular traveller and as usual the number plate recognition system failed to recognise my number plate correctly on entry. This causes all sorts of problems then on exit.
My number plate is in clean pristine condition with no small plastic covers missing over the screw...this is one of the many ridiculous reasons Ive been given as to why it doesnt recognise my number.
Ive even had suggested that at the time of booking that I intentionly put in the wrong number that the recognition system is seeing. I have emailed numerous time about this issue but no reply as yet ??
Perhaps next time I should try reversing through the entry barrier to see if the system prefers my rear number plate ?”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Rachael
Customer Support Advisor
“Last week we used the multi-story car park prior to a flight to Gatwick to visit family in England.
Upon on return on Sunday evening, we were forced to wait for some time as two out of the three electric gates were not working to leave the car park..
I then called the buzzer and after a long wait,i spoke to an extremely rude male and explained the situation clearly and calmly.
This man was dreadful and spoke to us over the intercom as if we were rubbish...it was all too much and we had obviously just woken him up. Not a professional service im affraid.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We parked in the Edinburgh airport long stay car park for 2 weeks while we went to Spain. The cost was slightly cheaper than others and I can now see why. The distance to the airport was much further than indicated and the car park had a very rough surface making the cases we had difficult to pull easily. There were also very bad sections of the surface with potholes and debris. The medium-stay car park was being refurbished therefore the walkway through it was closed making the route to the terminal even longer and through some areas of large puddles. Not a very nice experience.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Flight changed, so advised airport not arriving back till 8:45 pm. They extended time till 9pm.
But by time cleared customs got bags , charged an extra £9 , for being 30 minutes over time.
Not impressed .”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I recognise that the Long Stay car park looks like it is being revamped, but now that the shuttle buses have been removed, the walking route to and from the terminal is very poorly paved, lite and sign-posted. We were a couple so I did not feel unsafe, but I imagine for a lone person this route at night will be scary. Please reconsider bringing back the shuttle bus or improving the paving and lighting.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Beware very high speed bump!!!!
1 poor signage both in and out
2 flooded in heavy rain; poor drainage
3 Audi A6 grounded on speed hump causing damage. Lots of scrape marks/debris prove it happens often! Beware!!!!”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I cancelled it because when I wanted to extend it by one day the system wouldn't permit an extension but made me rebook the entire stay at a much higher price. So a taxi ended up much cheaper 😞.”
Thank you for your review.
As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking.
Kind regards,
Customer Support Team
“Used Edinburgh airport multi-story to park for 3days. Flight got cancelled by easyJet and I pre-paid £60odd for the parking originally. Only to then be hit by a £75 fee for picking up my car a day late even though I informed them of my flight being cancelled.”
Thank you for your review,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
Kind regards,
Customer Support Team
“Rude and abrupt staff at check out. Ticket not recognised when trying to leave the car park and had to pay an extra£21 to get out.
Total shambles and very disappointing.”
Thank you for your review,
If you believe you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Hi, I must have parked in the wrong carpark, as I was charged £110 on my way out. I went to the Edinburgh airport carpark, longstay. So it cost me 140 in total. I could not find the terminal carpark and assumed that any Edinburgh carpark would work.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The fast park/valet experience was horrible. Fine it’s easy to pull in and park, leave your keys with them, easy. However, the idea that your car will be right there in front waiting for you when you return, was an absolute falsity . Our car could’ve only been further away from the airport if they would have parked it at the Hampton by Hilton hotel. I’ve parked with EDI several times and will never use this service again. From now on I’ll choose to park in the structure. At least we would not have to walk to the furthest point away from the airport without having a cover from the rain, and I’ll have no false expectations of where my car will be. I’ll also have peace knowing exactly where my car is.”
Thank you for your review.
I have reached out to our Fast Park Duty Manager who has confirmed the vehicle was returned to the correct bay, if a customer Selects they are a blue badge holder the car will be returned to a blue badge space to ensure suitable access. If the customer is not a blue badge holder the car will then be returned to the next available bay.
Kind Regards,
Customer Support Team
“Even though I’d pre-booked my stay for a week in the multi story , I was charged over £300 as I tried to exit.
It took a very long time to get an answer on the comms button and get the issue resolved.
This is a common problem when I use this service.”
Thank you for your your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
