“Good location and price - BUT ...
(1) Electronic displays for the number of spaces on each floor are totally misleading
(2) Found a space and took the lift to level 2 but no signs indicating how to access the direct route to security. Took lift to ground level”
“Car Park easy to access and straightforward walk to departures. However, for the second time this year, on exiting and inserting ticket into machine a large payment was requested and barrier failed to open!! Pressed intercom and after supplying registration of car, pre-payment was acknowledged and barrier opened. Inconvenient and stressful at the end of your journey.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking is some distance from terminal with no bus. Route through car park poorly signposted. Route not that smooth for trolleys or cases and puddles during rain meant some detours.”
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Booking app, website and phone number was not helpful when flight was cancelled and tried to extend booking. There is definitely work to be done to make it easy electronically if they won't answer the phone! That said, the member of staff at the other end of the intercom back at the car park was really helpful, but if services are being digitised they need to cover basics.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“In spite of carefully entering my car registration, the email confirmation recorded a different vehicle. This was the vehicle I had sold 18 months earlier. So, my car registration was not recognised and I had to explain the problem before being able to exit the car park. I noticed this just before catching my flight out and so spent the entire holiday wondering how much I would have to pay on return. Fortunately, the employee I spoke to on exiting the car park was helpful and let me out promptly with no additional charge.”
“Long stay no longer has shuttle bus, in small print when pre-booking parking. Bit of a trek with suitcases and hand luggage at 4.30am, especially when you're over 70.
When we tried to leave car park, it said we owed £378!! Quickly resolved via help facility. However it was a shock, seems like the number plate recognition may have problems reading number plate at 4.30 am.
Will probably look at alternatives to official airport parking after this experience.”
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review.
I can confirm our car parking spaces are the same size as car parking spaces in a shopping mall or supermarket.
Kind regards,
Customer Support Team
“Pretty much on every other occasion I use Mid Stay I am asked for a fee at the exit machine despite having prepaid and not run over time. On this occassion I was asked for £100 for 2 days parking I’d already paid for!!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“on arrival all very seemed well organised.
when we went to collect our car it was was like spot the car everyone standing about looking for there car . when we got home we realised not of our back lights were broken.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Arrived greeted my an employee of the car park.
Explained what I had to do
Follow the instructions
Getting out was difficult
Collect the car and drove around in circles for 15 minutes
Ended up following a taxi to get out of the parking area.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Parking was good. Easy to find. Arrived to machine saying carpark full so buzzed for help. Explained our situation and he couldn’t find our booking. We explained we had 2 cara booked in and he then realised we’d mentioned the wrong reg plate first hence the confusion. He turned so rude to us and ended up not speaking when we spoke because he was obviously annoyed we had confused him slightly. Someone like that would ruin the start of your holiday. Very disappointing!!”
Than you for your review.
I am sorry to hear of the poor level of service you received whilst on our grounds, we do not condone the way in which you have been treated and I have passed your feedback onto the team you dealt with. I will ensure the member of staff is made aware that this behaviour is not acceptable.
Kind regards,
Customer Support Team
“The parking itself was fine - but arriving for a 21:00 departure, having parked on the 2nd floor, following the diversions for 'fast track' security only eventually lead me to a locked door! I then had to retrace my steps to the car park & instead go to the ground floor & enter the terminal via the 'front door' : if there signs advising this on the fast track route - I missed them”
Thank you for your review.
Our fast track security bridge is open between 4am- 7:30pm which is line with our fast track security hours.
Kind regards,
Customer Support Team
Thank you for your review.
I can see that you booked FastPark, please note that we do not offer a car washing service as part of this product.
Kind regards,
Customer Support Team
“Usually choose multistorey or terminal surface parking but these options were too expensive this time.
Long term space was okay but was poorly signposted from the car park to the terminal which is not good when people are anxious to get there on time.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Multi storey billed as a 1 minute walk to terminal, this is incorrect unless you can park right at the front which is near impossible. Should be stated 5 minsbat least.
I wonder what the true walk time is from the other car parks?!”
Thank you for your review.
I can confirm this is an estimated time and this would depend on where you have parked and depends on each individual passenger.
Kind regards,
Customer Support Team
